Ontario Chrysler Jeep Dodge Ram

Room for Improvement My purchase was made via an online contact with Anwar Jivani who was excellent from start to finish, however, the rest of the experience left room for My purchase was made via an online contact with Anwar Jivani who was excellent from start to finish, however, the rest of the experience left room for improvement. My negotiation with the Sales Manager was through email and phone, whereby he assured me the car was “brand spankin’ new with no miles on the odometer”. I found out later while completing the bill of sale over the phone, that the car in fact had 658km on it. I wasn’t happy! He claimed he didn’t know that the car had miles on it when he made me that promise. Should have done his DD. He ended up giving me gas cards to appease me. We flew in to Toronto from Northern Ontario and Anwar (AJ) our salesman paid for our Uber ride from the airport downtown to his dealership. Nice touch. We arrived early by about 25 minutes, before AJ started his day, which was fine. Our entrance greeting to the dealership was not too welcoming at all. The receptionist was not friendly, was probably not told to expect us, and didn’t offer us coffee or water or point us in the direction of the lounge while we waited for AJ. When AJ arrived he was gave us outstanding service. He was warm and friendly and we felt he was genuine and honest. While we waited for the car to be cleaned, he took very good care of us. When the car was brought out for inspection I walked around and made note to AJ of a few deficiencies...missing tire valve cap, scuffs and dried bug guts on the bumper and inside the detailing was not done well. Dirt scuffs on the wheel wells in the cargo area and dirt all inside the door jams. Chrome wheels were very dirty looking as well. AJ promptly whisked the car back inside the shop and had all the mentioned items taken care of. He was extremely apologetic. (Not his fault). Overall, the dealer experience wasn’t horrible but definitely leaves room for improvement. More

Anwar made my experience enjoyable! I have bought many vehicles over the years, but this is my first Ram. I actually bought two fully loaded Ram sport trucks After having looked at all t I have bought many vehicles over the years, but this is my first Ram. I actually bought two fully loaded Ram sport trucks After having looked at all the competition it was absolutely clear that the Ram was number one, this is coming from someone who drove a tundra for many years! The level of customer service and genuine attention to detail are just some of the attributes Anwar possesses, and he was key in seeing this deal through. Many thanks again! More

Excellent Customer Service from Matthew Parro I was extremely happy with the customer service provided by Matthew Parro. He is very knowledgeable, informative and professional. He was able to answ I was extremely happy with the customer service provided by Matthew Parro. He is very knowledgeable, informative and professional. He was able to answer all my questions. Matthew made my experience wonderful as he wasn't pushy at all and very pleasant. I would highly recommend him and this dealership to my family and friends. Thanks again Melissa More

Excellent buying experience Anwar and Moin did a great job of making my purchase a pleasant experience. They are clearly very knowledgeable and went out of their way to work wit Anwar and Moin did a great job of making my purchase a pleasant experience. They are clearly very knowledgeable and went out of their way to work with my needs. I highly recommend this dealership and Anwar and Moin in particular. More

Great Deal! Had a very good experience with John Walker over at Ontario Chrysler Jeep Dodge Ram. Most of our interaction was over the phone, which was very conven Had a very good experience with John Walker over at Ontario Chrysler Jeep Dodge Ram. Most of our interaction was over the phone, which was very convenient because we are from out of town. Totally worth it! especially since we saved almost $19,000 on our new truck. Do not hesitate to give them a call and negotiate. More

Great service! I had the pleasure of dealing with the service department. Very efficient and friendly! I was able to drop off my vehicle and pick it up at my conveni I had the pleasure of dealing with the service department. Very efficient and friendly! I was able to drop off my vehicle and pick it up at my convenience. The work was completed properly. Thank you! More

new car It was a good experience. Moin was really good at keeping things moving and focusing on what I was looking for in a vehicle. There was no upsale. I It was a good experience. Moin was really good at keeping things moving and focusing on what I was looking for in a vehicle. There was no upsale. It was just the truck I was looking for. More

Service Was AMAZING Got the perfect service I could have got exactly what I wanted and even more !!!! He went out of his way to help me and get what I needed Got the perfect service I could have got exactly what I wanted and even more !!!! He went out of his way to help me and get what I needed More

Excellent experience He understands the need of the customer and get him the good deal. We bought Dodge Journey through him and he convinced us to buy that vehicle. We w He understands the need of the customer and get him the good deal. We bought Dodge Journey through him and he convinced us to buy that vehicle. We were just went to see the cars and he sold one to us. More

Amazing staff Adam and Rabih are great. They helped me finding the right truck for me. They are very friendly and know their industry very well. I would recommend t Adam and Rabih are great. They helped me finding the right truck for me. They are very friendly and know their industry very well. I would recommend them More