Ontario Chrysler Jeep Dodge Ram

2018 Jeep I was very happy with the overall process in the purchase of my 2018 Jeep. Anwar was incredibly helpful and very patient. Not only did I leave with I was very happy with the overall process in the purchase of my 2018 Jeep. Anwar was incredibly helpful and very patient. Not only did I leave with a new vehicle, I also left with more knowledge and understanding on the mechanics of my Jeep. Thank you Anwar. More

Untrustworthy and incompetent experience Hello, Although it has been some time and I am a bit late but I had a terrible experience so far with the body shop and would like to share. T Hello, Although it has been some time and I am a bit late but I had a terrible experience so far with the body shop and would like to share. This is in regards to my 2012 Dodge Grand Caravan. I came first time on September 4th, 2018 to get pictures taken of my car for repair. There was rust on few places that needed to be repaired. The repair was supposed to be done under Sym-tech warranty. Christopher, assistant manager at the body shop, took pictures of the damage and told me that since they are really busy he'll try to submit the pictures to Sym-tech by Friday and if not then definitely Monday (September 10th, 2018). He also advised me that the job will take maximum 3 days. I called in the body shop on Tuesday September 11th, 2018 to get an update, but Christopher was not available and Sarah at the body shop did not know anything about it. She told me she'll pass along the message and get Christopher to call me back. I waited couple days and did not get a call back. I called again and Christopher was out again and the Sarah told me again that she'll get Christopher to call me back. I called in the next day since I had not gotten a call back and Sarah again tried to push me away by telling me that Christopher is not available. I asked to speak to his escalation instead. She put me on hold and couple minutes later she got Christopher on the phone. Christopher told me that he hasn't been able to submit the claim to Sym-tech because they have been very busy and told me it'll take weeks because they are backlogged. I asked to speak to James (body shop manager) instead. I told him what I was told by Christopher on the day I came to get pictures taken. He then told me he'll send it to Sym-tech over. He sent in that night and got an approval the following morning. How hard was that, right? I then called the body shop to book an appointment for repair. They told me again how busy they are and next availability is in November. I confirmed with her about the duration of the repair and she advised me that it'll take 3 days. So if I bring the car in Monday morning it'll be ready on Wednesday. We booked the date for November 19th, 2018 since I was able to use a friend's car while he was away for that time. Fortunately, I called sometime at the end of October to see if there was an earlier availability but instead the receptionist now, Larissa, told me there wasn't even an appointment booked for November, 19th, 2018. She told me the old receptionist, Sarah, was gone and they don't know anything about my appointment. She was going to give a date in the new year (2019) but I insisted because I had made arrangements for a friend's car I could use while my car was in the shop. After going back and forth for couple of days she was able to get me in on my original date of November 19th, 2018. It was horrible still because then we had to go to the process of getting approval from Sym-tech again and understanding the claim again. Finally, on November 19th, 2018 I dropped my car off around 9:15am. I asked Larissa when can I pick up the car she told me by Thursday. I told her that I was told by Wednesday earlier. She said she'll speak to Christopher and let me know exactly when. I waited for her to finish the paperwork and about half an hour later she let me go. I got back home and about an hour and a half later she calls me and tells me that she didn't get me to sign the work order and without that the work on the vehicle cannot be started. She said she could email me the document and I can print it, sign it, then send her back. I told her I had no access to printer until the next day. Until then the car just sat at the shop. The entire day wasted. I sent her the signed form first thing next day. I called the body shop that evening. Christopher answered the phone. I asked for an update he told me it won't be Wednesday. It will be later in the week. I asked him if he can urgently do this repair since I was told 3 day job and that's the time I have t my friend's car for. He told me to call the next day (Wednesday) lunch time and he'll have a better update. I called in the next afternoon lunch time. Larissa answered, told me Christopher was not available but he told her that there is no update. Larissa told me to call in the evening. I called again in the evening, and now Larissa tells me it'll be Friday when the car will be available. I asked her for compensating me by providing me with a rental. She said she'll have to ask James, the body shop manager, if they can do it but he had left for the day. She said she'll call me Thursday morning after speaking to him. Thursday, Nov 22nd, 2018, I did not receive any call from the body shop until 3:30pm. I called myself instead, Larissa was not available so I asked to speak with Christopher or James. James got on the phone and he told me that the car won't be available until the Monday next week, Nov 26th, 2018. This was an absolutely horrible experience. He told me that they are backlogged and they have less labour. Why me, the customer has to suffer? There is a reason why I got the appointment 2 months later. That is why there are appointments set so nothing backlogs. I asked him if the body shop can loan or provide me a rental car. He instead told me that since they are fixing the car for Sym-tech at a discounted price he cannot give me rental. So the body shop gets the business, Sym-tech get a discounted rate but me as a customer has to suffer and left without a vehicle? How is that fair? I then called Ontario Chrysler and asked to speak to James’ manager. I was told it'd be the owner of the dealership. I was advised there are two, General Manager and the other owner, but they both are out of office until Monday. There is no next level of escalation available. What kind of business is this? Any who I left a voicemail for one of the General Managers and asked to look into this matter. I didn't gt a call back in the first half of Monday. I then called back myself and got to speak to the general manager. I explained him the situation and he said he'll look into it and call me back Tuesday since he had to speak to James, body shop manager, and he was away on Monday. I then called the general manager again on Tuesday (after not getting a call back), but I didn't get a hold of him and left him a voicemail asking if he had gotten a chance to speak to James. After leaving the voicemail, I got a call from Larissa, from the body shop, advising me that they have agreed to arrange a rental for me. This is November 27th, 2018 now. November 29th, 2018 is when I got a call notifying my car was ready to be picked up. I go in the body shop to get my car keys and was given a cold shoulder by everyone there. I felt intentionally ignored. That was very disrespectful. What surprised me was there was everyone in the office at that time yet every time I called I was told that person was not in the office. There was not even a “Hi” from anyone. Besides the appointment booking chaos, all of this could have been avoided had they provided me with a rental. Unfortunately this is the only Chrysler body shop near me so as long as I have warranty work to be done I have to bring it to this body shop. But I hope my next experience is somewhat better than this one. In addition to all this, the people there need customer service skills. There is no courtesy for call backs. I as a customer had to follow up for updates even though I was told I was going to get a call back. More

2018 Jeep I had a very easy and enjoyable process working with Matt towards my Jeep. I will send my family and friends to Matt in the future. A.C. I had a very easy and enjoyable process working with Matt towards my Jeep. I will send my family and friends to Matt in the future. A.C. More

Satisfied This Chrysler Dealership is above and beyond all others. Their service is impeccable ! Everybody or anybody wants to help you. They make you feel comf This Chrysler Dealership is above and beyond all others. Their service is impeccable ! Everybody or anybody wants to help you. They make you feel comfortable and you’re not pressured. I’ve been searching for a Dodge Ram the last couple of weeks at a few Chrysler dealerships without satisfaction due to inventory, being pressured or not getting any help until I made my way to Ontario Chrysler on Dixie Rd Mississauga. Salesman John Walker made me feel comfortable, was very informative and took his time, ensuring me that I would find and be satisfied with what I was looking for. SATISFIED CUSTOMER !!! Thanks John Walker, Great Service and thanks for your patience in working with me in the purchase of my New Dodge Ram Rebel.... More

My Ontario Chrysler Experience We went to Ontario Chrysler on December 29, 2018. Our sales person Charlie was wonderful to work with. I was given a special code by my company whic We went to Ontario Chrysler on December 29, 2018. Our sales person Charlie was wonderful to work with. I was given a special code by my company which was worth $14,000 off on a new Dodge Ram. The manager said the code was no good. I went to another dealership where my discount code worked just fine. I purchased my new truck at another dealership in cash. More

Buying my brand new 2019 Jeep Cherokee Gord helped me out so much with my new purchase of my 2019 Jeep Cherokee, he was very knowledgeable with all of the vehicles I was interested in, he t Gord helped me out so much with my new purchase of my 2019 Jeep Cherokee, he was very knowledgeable with all of the vehicles I was interested in, he took his time explaining to me the different options and features of each vehicle. Gord helped me out so much, as I don’t know very much about cars he made my decision really easy. I would definitely purchase another vehicle from Gord again! Thank you so much Gord. More

Happy with everything My experience with Ontario Chrysler was great! When I contacted them about the RAM I was interested in I received a prompt reply by text message from My experience with Ontario Chrysler was great! When I contacted them about the RAM I was interested in I received a prompt reply by text message from Ehsan. He was polite and courteous throughout the process. When I arrived for my appointment, I was greeted by friendly staff who sente in the right direction. Throughout the process Test drive, negotiation, etc., I did not feel pressure to buy it was by my choice. The process was very fast they certified and prepared my truck the very next business day. I would buy a vehicle from them again if they had something else I liked. More

Great Experience - Thanks Gord! Gord was helpful and knowledgable about the Jeep Grande Cherokee. Everything was explained and he took the time to show me all the features of the car Gord was helpful and knowledgable about the Jeep Grande Cherokee. Everything was explained and he took the time to show me all the features of the car. I am happy with the purchase and experience with Gord and Ontario Chrysler! Andrew R. More

Best dealership and staff Best dealership especially with Constantine's help. I was looking for a challenger srt which was not available. On the same day Constantine made a few Best dealership especially with Constantine's help. I was looking for a challenger srt which was not available. On the same day Constantine made a few phone calls and a beautiful stock black challenger srt was mine. More

Ab Ram 1500 Purchased a vehicle from Constantine Best experiance I have ever had. Very knowledgeable and friendly. Would definitely recommend Constantine at the t Purchased a vehicle from Constantine Best experiance I have ever had. Very knowledgeable and friendly. Would definitely recommend Constantine at the team at Ontario Chrysler. More