Mercedes-Benz London

5 to a 1. At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of At first, I was impressed with the customer service at this establishment. However, my experience took a nosedive when I was charged for two hours of diagnostic time without any actual diagnostic work being done. I was told to "monitor it" and bring it back each time. It's disappointing to see such questionable billing practices overshadow what initially seemed like good service. More

Went in to look at vehicles and Tony happened to be the sales agent helping me out. He came off as arrogant and did not provide me with the service I was wishing for. I am a young individual and was not ta sales agent helping me out. He came off as arrogant and did not provide me with the service I was wishing for. I am a young individual and was not taken serious by Tony. The “help” he provided seemed quite rushed as if I was being ushered out. Clearly discriminates his customers based off their age and the way they look as another person has stated on here as well. Do not recommend Tony! More

Purchased a new GLC 300. Andrea is very knowledgeable. She goes above and beyond to make sure every detail is taken care of. A pleasure to work with. Great experience. Andrea is very knowledgeable. She goes above and beyond to make sure every detail is taken care of. A pleasure to work with. Great experience. More

This is the third car that we have purchased with Tony and the sixth Mercedes that we have owned from Mercedes Benz London. Tony is a great professional & provided excellent customer service. It was our p and the sixth Mercedes that we have owned from Mercedes Benz London. Tony is a great professional & provided excellent customer service. It was our pleasure to work with him and the team. ps. The enhanced technology package on the new GLE 450 required some setup and explanation and Tony made that experience stress free. Patrick More

2nd Car bought with Mike. Great gentleman & excellent customer service. It was our pleasure to work with him and the Mercedes team. Great gentleman & excellent customer service. It was our pleasure to work with him and the Mercedes team. More

Mike was instrumental in my decision to purchase a new Mercedes and he steered me towards the right model that met my family's needs. Easy going, knowledgeable, and provided exceptional customer service. Mercedes and he steered me towards the right model that met my family's needs. Easy going, knowledgeable, and provided exceptional customer service. I would highly recommend. More

We’ve been to Mike twice now and great experiences all around. He’s friendly, knowledgeable and helpful. around. He’s friendly, knowledgeable and helpful. More

In all the years I have been purchasing vehicles, this was one of the easiest of all the transactions I have experienced. Absolutely no pressure, or hurry up and make a decision. I would highly recomm was one of the easiest of all the transactions I have experienced. Absolutely no pressure, or hurry up and make a decision. I would highly recommend Mercedes London as a place to purchase a car. Now I did not buy a Mercedes, I purchased a slightly used Honda Ridgeline and that could have played into the transaction. But besides that I was totally pleased by the treatment my wife and I received. Mike was great too! More

Excellent service by Mike from the test drive of the vehicle to the home delivery. Exceptional customer service!! vehicle to the home delivery. Exceptional customer service!! More

My experience at MB London was absolutely fantastic. ...from purchasing my vehicle working with Tony and Mike to taking delivery from the service team, everything was First Class. The lease on my other v ...from purchasing my vehicle working with Tony and Mike to taking delivery from the service team, everything was First Class. The lease on my other vehicle is up later this year and I'll definitely be heading back to (hopefully) pick up another Mercedes. Thanks Team....you're we awesome. More