Maple Ridge Volkswagen - Service Centre

Great service I had some concerns regarding my brothers monthly payroll.My brother and I made an appointment with the payroll administrator to clear up his concerns I had some concerns regarding my brothers monthly payroll.My brother and I made an appointment with the payroll administrator to clear up his concerns.Lena the payroll administrator took the time to explain everything in detail so we understand that all was in order.More businesses could use employee’s like This. Regards Happy Camper More

Surprised repairs Just wanted to let all the skeptics out there - know of the awesome service I received this day at the Maple Ridge VW dealership British Columbia Cana Just wanted to let all the skeptics out there - know of the awesome service I received this day at the Maple Ridge VW dealership British Columbia Canada. The service manager Doug DaCosta and his service tech's - found a flaw in the VWBug that my daughter drives to school and work that ended up saving me over $1200 cash. DaCosta and his repair technicians were super helpful and extremely knowledgeable when dealing with the unknown issue that my daughter had with her driver side window. They were extremely helpful and offered my daughter with tips to prevent any further issues. Her car came out completely washed and cleaned out including the regular tune up (that was needed) all with excellent tip top shape. Thanks so much to the VW Maple Ridge Service dept. More

Poor Customer Service I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replac I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replaced. They said it would have nothing to do with that. They later called me and said I'd have to book another appointment so they could send it out as they didn't have the technology to solve the issue. I needed a loaner because it would take some time. I booked 3 appointments after that and each time I got there, the loaner wasn't available. When I complained I was told they were thinking of not offering the loaners to customers anymore. I finally got a loaner over a month later, and after being without my car for several days, they called and said the auto glass company should have put a specialized VW windshield in for the front sensors to work. No one at the service centre knew about this technology. My complaint, though, is regarding the face-to-face service. Not customer centric by any means. When I did post a complaint onto the VW FB site, it went unacknowledged. I now have the specialized windshield and will need to take it to a different VW service centre for calibration. More

Great people and service Lena is always extremely pleasant and professional. When she is at the reception desk she makes me feel so welcome. You can't help but love her. Lena is always extremely pleasant and professional. When she is at the reception desk she makes me feel so welcome. You can't help but love her. More

First visit and happy with service After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick and professional. On the day of my appointment I was provided courtesy transportation back home while my vehicle was serviced and it was washed and vacuumed on pickup. There was a hiccup with a loyalty program from another dealer. Even though I didn't purchase my vehicle at this location Jess was quick to contact the dealer and her own Service Manager to assist in rectifying the issue quickly and were polite and empathetic. Great overall experience. More

Horrible service Completely tricked into buying a new car from VW maple ridge thanks to the clean diesel rules. Was told by the car dealers that it would be a very eas Completely tricked into buying a new car from VW maple ridge thanks to the clean diesel rules. Was told by the car dealers that it would be a very easy and seamless process. Purchased the car in April to replace the car they said would be a huge hassle to us. Signed the opera to the new car expecting to receive our pay out in a few weeks like we were ensured by the dealers. WRONG! It's now July and we are currently paying for two car loans. They tricked us, manipulated us, breeched our confidentially by tracking us down personally on Facebook to contact us, and have refused to call us back despite us calling them to see what's going on. DON'T fall for their trap. They're sitting pretty with two car purchased by us and we are screwed paying for two cars. xxxxxxxx. More

Great service The sevice was great and letting have a car til I bought one was super coll Also getting me into a better car for the same price was great and having The sevice was great and letting have a car til I bought one was super coll Also getting me into a better car for the same price was great and having my car detailed befor u leave was cool More

Bought a new Tiguan Originally in October of 2016 I was looking around at vechile a to lease or finance. After taking a few vehicles for test drive at the different deale Originally in October of 2016 I was looking around at vechile a to lease or finance. After taking a few vehicles for test drive at the different dealerships in lower mainland and GVA area i then visited maple ridge VW. They helped me by finding me the best deal and had me in my new car in less then a week. Recently being hit in a accident found not at fault, I was dealing with the headache of ICBC because the driver was non-insured with no valid drivers license. VW Called to offer me 0% interest on my 2017 Tiguan and I told them about my accident they only furthered the highest level of customer service by telling me they would deal with ICBC and have me in a new Tiguan by This weekend. I continually recommend VWs and I love mine. Coming from a household who all owned hondas, they never understood why I stayed true to the VW brand. Well thank maple ridge VW I will continue to recommend your dealership. You have a customer for life More

Awesome service Great job with the windshield replacement! Take make sure that you leave happy with the service provided. And thanks Macey for getting me that loaner Great job with the windshield replacement! Take make sure that you leave happy with the service provided. And thanks Macey for getting me that loaner vehicle!:) More

Excellent Service, Friendly Staff Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himsel Since purchasing a used 2013 Passat a year ago, I've been having my car serviced at Maple Ridge Volkswagen. It's nice that the Service Director himself, Chris, takes time to talk to the customers and hear their needs. All too often, I have met service people who do the "we're the experts, don't tell us what to do" mentality, but Chris and his staff take time to hear what we, the ones driving the cars daily, have to say about the problems the cars are having. This makes a lot of difference and enables much more accurate diagnosis of problems. More