Lockwood Kia

Awesome! I don't have a great knowledge with cars and needed something quick for work. Logan provided me with a range of different models and explained what fe I don't have a great knowledge with cars and needed something quick for work. Logan provided me with a range of different models and explained what features were the most important to have - I am now a proud owner of a little Kia Rio and I couldn't be more happier as it saves me a ton on gas! Even when I go in to the dealership now for my oil change (which is also free) I feel very welcome and everyone says hi to me. These guys are lovely! More

Excellent service I would like to say that you to Michael and Mathew Holguin, to guidance me to the purchase of my first car, here in Canada, it was a great pleasures t I would like to say that you to Michael and Mathew Holguin, to guidance me to the purchase of my first car, here in Canada, it was a great pleasures to have people like both of you to take the time to listen your customer at the time we want to buy specially when is come to be your first car, thank you. More

Great Best dealership I know hands down I would buy my car there another time for sure especially the sales manager micheal he was brilliant with getting my Best dealership I know hands down I would buy my car there another time for sure especially the sales manager micheal he was brilliant with getting my 2017 Kia forte More

Amazing Andrew Greco went above and beyond in finding me a car suitable for my needs and met my financial budget. He took the extra time to sit with me and ma Andrew Greco went above and beyond in finding me a car suitable for my needs and met my financial budget. He took the extra time to sit with me and make sure I was comfortable with my decision. Logan also helped go over the features to make sure I was happy with the make and model. I recommend this dealership to all my friends and family More

Great experience It was my first time that I purchased a new car, I was a bit apprehensive as some dealerships can be very pushy. Charles made this purchase a very pos It was my first time that I purchased a new car, I was a bit apprehensive as some dealerships can be very pushy. Charles made this purchase a very positive one by walking me through all the products that were available and best suited me. He was very professional and well informed. Overall great experience, I would recommend his services to all my family and friends. Thank you More

trustful, best services, great team I have been using this dealer for more than 10 years, and I never had any complaints, even I have an suv that it is not KIA, and I have taken this car I have been using this dealer for more than 10 years, and I never had any complaints, even I have an suv that it is not KIA, and I have taken this car to your service to this dealer, to make all services it needed. Specially Brenda Driscoll, that she always have a nice welcome, and she help me to solve, all problem that I can have with my cars. I am planning to buy a new car next year, and for sure, I am going to buy a KIA ,and I an going to go to LOCKWOOD KIA in Oakville. More

Great experience wonderful service I was looking for a car and Charles helped me and was just wonderful. He helped me figure out what exactly I was looking and didn't pressure it up sel I was looking for a car and Charles helped me and was just wonderful. He helped me figure out what exactly I was looking and didn't pressure it up sell me. I would definitely recommend asking Charles to help you find the right car. More

A+ Experience Recently purchased a brand new Kia Sorento from Adam Wood, though he is just learning the ropes all in all we got a great deal on a our brand new Kia Recently purchased a brand new Kia Sorento from Adam Wood, though he is just learning the ropes all in all we got a great deal on a our brand new Kia Sorento and loving the vehicle. Michael Holguin also helped us with our long term plans for keeping the vehicle. Thank you Lockwood kia. More

Good at sales, not good at anything else We purchased a new 2017 KIA Soul EV Luxury from Lockwood KIA, the sales staff were very polite and knowledgeable. Charles was very pleasant and addre We purchased a new 2017 KIA Soul EV Luxury from Lockwood KIA, the sales staff were very polite and knowledgeable. Charles was very pleasant and addressed all of our concerns. We picked up our car on Saturday (29 July 2017)—on Friday (4 July 2017) I was on the 401 with my wife, mother-in-law, our three year old and our 15 month old. The front tire blew out. We called KIA roadside assistance; the rep couldn’t say whether the vehicle came with a spare tire and told me out right that it was my responsibility to get my wife, elderly mother-in-law and two little children off the 401 because the tow would only have one seat available (she offered no advice or guidance). Thankfully, I had kept my CAA membership—CAA was able to tell me that the vehicle did not have a spare and also contacted a cab company willing to pick up my wife, mother-in-law and children from the 401. I contacted Lockwood KIA about the blow out. I spoke to the service manager, Brenda. Initially, Brenda told me that the tire was covered under warranty, but I would have to pay out of pocket and then submit a claim via fax or email to be reimbursed. She later called back and said that I needed to retain the blown out tire (I felt this was really odd, but didn’t want to argue while stuck on the side of the 401). On Saturday (literally seven days after buying the car), I contacted Brenda to find out why they needed the tire and to also explain that Lockwood KIA was an hour’s drive from our house and with two little ones we would really prefer not to make the drive to drop off a blown out tire. Brenda first responded by saying that the Scarborough KIA should have done something for us (which was not consistent with her initial instructions to pay up front and then be reimbursed later). She then said she could submit the claim but there might be issues without the tire—I told her that we would submit the claim without the tire, then deal with any issues that came up (if they came up). She then said that it would be fraud to submit a claim without the tire—this is where things got really weird because she was the one who initially suggested submitting the claim without the tire. Also we offered to drop the tire off at a local KIA if they needed a KIA technician to inspect it—this offer was refused outright (BTW, if you’re reading this my wife’s phone has an app that records conversations, so please don’t try and lie about it). Basically, my experience with KIA is they’re good at sales, not so good at anything else. Will avoid in the future. More

One of a kind! I came to Charlie earlier this year with little knowledge on cars and what my options were. Charlie immediately made me feel comfortable and listened I came to Charlie earlier this year with little knowledge on cars and what my options were. Charlie immediately made me feel comfortable and listened to what I was looking for. I appreciated his patience, ability to explain complex details to me, and his desire to find me the best solution! Even now that I am a few months into my lease, I know I can email him with any questions and he will still provide the same excellent customer service! More