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1,002 Reviews of Lexus of London - Service Centre
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January 26, 2018
BEST SERVICES I wanted to drop you a note and thank your company for the excellent service provided by your delightful employee Henry Gal. He provided a wonderfu I wanted to drop you a note and thank your company for the excellent service provided by your delightful employee Henry Gal. He provided a wonderful, professional, relaxing service during my last car service. There are A LOT of good cars in the market but what makes the difference is the high standers of the after sales services that Lexus dealership offered :) and I give credit to the work your people did. I will recommend your dealership to others in the future. More
by sarah
Employees Worked With
Henry Gao
January 25, 2018
Excellent I dropped my car was only minutes getting the paper work done, was offered a car to use if needed. I had a ride was told my car would be done by 11am I dropped my car was only minutes getting the paper work done, was offered a car to use if needed. I had a ride was told my car would be done by 11am I should up at 1055 and they where just pulling my car up front. Took only a few minutes to go over the advice required and anything else that it might need. Excellent service my time valued by your staff Henry is great. More
by Thorogood
Employees Worked With
Henry Gao
January 20, 2018
Amazing work very pleased! :-) I would like to say thank you for the amazing service done by Romeo and his team appreciate all the excellent work done on my car, Lexus of London alw I would like to say thank you for the amazing service done by Romeo and his team appreciate all the excellent work done on my car, Lexus of London always making me feel valued by them. :-) More
by Iceland
Employees Worked With
January 05, 2018
Rick Rankine marvelous service During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immed During the service period found an unexpected requirement for a replacement part causing an overnight delay for parts. A replacement vehicle was immediately arranged as we live in Woodstock. Henry Gao's reactions were great. My 3rd Lexus from this outstanding dealership! More
by RCRsoldier
January 03, 2018
thank you for nice service Do my 1600km service in lexus dealship, thank you for jack ji and Henry gao help me make an appointment. And this 1600 km service is for free which s Do my 1600km service in lexus dealship, thank you for jack ji and Henry gao help me make an appointment. And this 1600 km service is for free which surprised me ! More
by ADELE
December 28, 2017
Quick and efficient! Brought our new RC in for its free 1600km inspection and also to get some snow tires put on. Henry was quick to greet, ask me if I had any specific co Brought our new RC in for its free 1600km inspection and also to get some snow tires put on. Henry was quick to greet, ask me if I had any specific concerns and within minutes I was on my way. When I returned to pick up it was the same quick and efficient approach. The quote Henry provided me when I brought the car in was right on the button. Also got a moment to speak to Bill the Tech who serviced the car. He was pleasant and explained there were no issues installing the winter wheels and tires provide however he could not get the sensor to sync with the newer model car. Oh did I mention that the car was shining. A very nice touch in -15C weather. Thanks again Lexus of London Service Dept. You guys rock! Steve More
by Steve Pineau
Employees Worked With
Bill - Service Tech, Henry Gao
December 24, 2017
Exceptional Service Dealing with Lexus of London is a consistently great experience. The Service Department are always very knowledgeable and friendly. I enjoy the experi Dealing with Lexus of London is a consistently great experience. The Service Department are always very knowledgeable and friendly. I enjoy the experience of dealing with the friendly, knowledgeable people in service at Lexus of London. More
by Karen
Employees Worked With
Drew Paille
December 23, 2017
Scheduled Maintenance I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service d I have been a Lexus client for nearly four years. During this time I have benifited from the excellent service and advice from those in the service department.....Henry Gao for this particular appointment and Karen Campbell for previous visits. They have been prompt, attentive and answered all my questions about my Lexus vehicle. I would highly recommend this dealership to prospective buyers. Also in sales my best recommendation for Stephanie Shearsby. More
by Lexusfan
December 22, 2017
First service appointment Great service- from start to finish all very clear and was able to fit in some other work not discussed prior to service appointment -awesome-did ever Great service- from start to finish all very clear and was able to fit in some other work not discussed prior to service appointment -awesome-did everything and more...also nice to have my salesperson say hello- other places act like they have never seen you after the sale....the bar has been raised More
by BW
December 22, 2017
Service above expectations Drew Paille went above and beyond expectations to make our service visit amazing. I would highly recommend Lexus of London and will deal with Drew exc Drew Paille went above and beyond expectations to make our service visit amazing. I would highly recommend Lexus of London and will deal with Drew exclusively in the future. More
by Rick Jenner
Employees Worked With
Tom Hiscott, Drew Paille
