Lexus of London - Service Centre

The appointment that was booked over the phone went very smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a ve smoothly. In person was just as good. Shanna was very helpful and courteous both on the phone and in person. Addressed everything and overall a very pleasant experience! More

Very clean place associates provide top notch customer service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. service. Very helpful and informative. They make sure you are completely satisfied before leaving the dealership. More

I always bring my Lexus to this dealership because of the staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. staff, particularly those in the service department. Shanna McQuarrie has been wonderful to deal with. She greets people with a smile and their name. I am most impressed. More

Lexus of London is a terrific dealership with excellent sales and service staff. We are always more than satisfied with our interaction. Thanks to everyone. sales and service staff. We are always more than satisfied with our interaction. Thanks to everyone. More

Great customer service. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. Always feel like I’m being treated honestly whether purchasing a vehicle or having it repaired. More

Shanna was so accommodating and attentive with the service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving service issue I was having. I have been to other mechanics before owning a Lexus. I often felt uncomfortable. Since the first day of test driving until now, I ONLY service my IS250 here. Shanna made me feel heard, reasonable and did everything she could to explain a difficult to diagnose issue. She respected my time and kept me updated on where things were at. We booked future appointments for upcoming visits and wrapped up smoothly and efficiently. Thank you! More

Shanna Mcquarrie is an incredible asset to the service team .. honest, helpful, efficient and professional!! team .. honest, helpful, efficient and professional!! More

I have been dealing with Lexus of London for the past 10yrs very satisfied with their service & personnel 10yrs very satisfied with their service & personnel More

Happy with service. Very attentive and concerned with our time.Hopefully dealt with our problem. Very attentive and concerned with our time.Hopefully dealt with our problem. More