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Lexus of London
London, ON
3,998 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,998 reviews
January 17, 2023
Larry is a wonderful sales person. Find the suitable car for me. Best experience at this dealership. Find the suitable car for me. Best experience at this dealership. More
by Gigi
January 17, 2023
Larry is professional, helped me to choose the best vehicle fit myself. Best experience at this dealership! vehicle fit myself. Best experience at this dealership! More
by Quzhuozhuo
January 17, 2023
Friendly staff, clean. Costly for oil changes. Overall very helpful. Could do extras for return customers as we spend a lot of money to go there. Costly for oil changes. Overall very helpful. Could do extras for return customers as we spend a lot of money to go there. More
by Krista
Employees Worked With
January 17, 2023
Karen was very friendly. She explained the recommended service for our vehicle at the current mileage, as well as the cost. Our vehicle was serviced quickly, as well as wash She explained the recommended service for our vehicle at the current mileage, as well as the cost. Our vehicle was serviced quickly, as well as washed before it was returned to us. More
by cathy.white
Employees Worked With
January 17, 2023
Wonderful staff. I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really apprecia I always receive great service with an initial call before the work on my vehicle begins along with a general cost estimate, which I really appreciate. And a followup call with the details when the service is complete explaining exactly what my vehicle required. I am always quite pleased with Lexus and their staff. More
by caroldobbie
January 16, 2023
Enjoyed working with Rick and the team at Lexus. Process was smooth and they kept me in the loop with every step. Process was smooth and they kept me in the loop with every step. More
by Embee
January 16, 2023
This is my second Lexus purchase from Lexus of London, as always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX always they have provided great service and outstanding care and support! Rick Watson was very helpful with replacing 2020 RX350 with my new 2022 RX350 F-Sport. Thomas Geeves was very understanding and helpful with the vehicle delivery despite the supply chain difficulties. Grateful to the entire Team at Lexus of London for their above and beyond dedication to their guests! Keep up the GREAT work everyone. More
by Ross
January 14, 2023
Larry is very nice and professional. He provided a lot of useful information for me. Thank you very much. He provided a lot of useful information for me. Thank you very much. More
by qiaoyicong
January 13, 2023
Already bought second car with Larry. He’s nice and professional, helped me a lot to get the right vehicle. He’s nice and professional, helped me a lot to get the right vehicle. More
by klopplee97
