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Lexus of London
London, ON
4,006 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,006 reviews
March 22, 2023
My experience with LEXUS was as always, excellent. Karen was professional, courteous and very pleasant as always. The first person that greeted me was also very courteous as I dropped off my vehicle i Karen was professional, courteous and very pleasant as always. The first person that greeted me was also very courteous as I dropped off my vehicle in the entrance to the service dept. More
by Greg C.
Employees Worked With
March 21, 2023
superb service standard kindly lent me a loaner car for the duration of my service the duration of my service More
by pgribble
March 21, 2023
friendly and knowledgeable and committed . the seating area is very comfy .i had an issue with the sensor at the trunk door and it was fixed the seating area is very comfy .i had an issue with the sensor at the trunk door and it was fixed More
by hassan_salam
Employees Worked With
March 21, 2023
Always helpful, pleasant and professional. Appointments are never a problem and having a car assigned without having to wait is soooo helpful.Always love stepping into my CLEAN car after servic Appointments are never a problem and having a car assigned without having to wait is soooo helpful.Always love stepping into my CLEAN car after service is a real plus!! It's key for keeping me as a clients thank you and by the way Lexus/Toyota reliability of the car itself minimizes the cost of ongoing service another real fact for staying with this manufacturer. More
by hava.h
March 16, 2023
Jordan is amazing! He made it an easy process with trading in my old vehicle! Absolutely love my new Lexus IS350!!! Thank you! 10/10 He made it an easy process with trading in my old vehicle! Absolutely love my new Lexus IS350!!! Thank you! 10/10 More
by Tara W
March 14, 2023
I want to say thank you to Allen! He was patient, professional, and helped me to solve my questions and concern. I got my car today! I am willing to recommend my friends to reach Alle He was patient, professional, and helped me to solve my questions and concern. I got my car today! I am willing to recommend my friends to reach Allen for car purchase. Also, I will definitely reach him for my future purchase. More
by Sylvia
Employees Worked With
March 13, 2023
I found the experience with my sales representative to be positive and very professional and i would definitely consider buying a car from Kevin. positive and very professional and i would definitely consider buying a car from Kevin. More
by patrickdpepin
Employees Worked With
March 13, 2023
Just got my car today and Allen was very patient with all my questions and helped me a lot. No doubt I will recommend my friends to come here for their car purchases. my questions and helped me a lot. No doubt I will recommend my friends to come here for their car purchases. More
by xuanzichen
Employees Worked With
March 11, 2023
Sue was exceptional to work with, very helpful, and explained the process clearly. On delivery day Sue went above and beyond, she picked me up at my home and brought me to the dealership to take deliv explained the process clearly. On delivery day Sue went above and beyond, she picked me up at my home and brought me to the dealership to take delivery of my vehicle. Thank you Sue for a great purchasing experience. Clarence More
by Clarence Ferguson
Employees Worked With
March 09, 2023
I just got my Lexus NX 250 3 days ago,I couldn't be happier with my experience. The entire team was incredibly positive, passionate, and professional, providing me with top-notch service throughout the happier with my experience. The entire team was incredibly positive, passionate, and professional, providing me with top-notch service throughout the entire process. Allen himself was very helpful and patient, answering all of my questions and guiding me through the buying process with ease. Their attention to detail was evident, and they indeed went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend Allen to anyone looking for a new or used car, and I would definitely return it for future purchases. More
by Frank
Employees Worked With
