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Lexus of London
London, ON
4,122 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,122 reviews
March 25, 2024
I have purchased a number of Lexus vehicles from Lexus of London. The fact that I have done speaks volumes about the vehicles and the quality of the sales and service staff. I would drive no other but Lexu London. The fact that I have done speaks volumes about the vehicles and the quality of the sales and service staff. I would drive no other but Lexus. More
by pj RC
March 24, 2024
My wife and I bought our first Lexus, and we greatly appreciate the guidance we received from Lisa Ali. We had a lot of newbie questions as all the new cars have tech that we didn't have in our old car. appreciate the guidance we received from Lisa Ali. We had a lot of newbie questions as all the new cars have tech that we didn't have in our old car. Lisa took the time to explain everything. We are not people that I can buy on first sight, so we appreciate that she was very patient and understood that we needed to see her a few times. More
by hml
March 23, 2024
I knew Allen for over 3 years, during this time, he keeps proving the super amazing customer support. I would recommend him to all of my friends who are interested in Lexus. proving the super amazing customer support. I would recommend him to all of my friends who are interested in Lexus. More
by Jin SUN
Employees Worked With
Allen Zhang
March 22, 2024
Our salesgirl Lisa Ali was very professional and very intuitive to what our needs were. We thoroughly could recommend Lisa for anyone looking for a new vehicle! She was a very efficient and lovely pers intuitive to what our needs were. We thoroughly could recommend Lisa for anyone looking for a new vehicle! She was a very efficient and lovely person to deal with. More
by Shadz
March 20, 2024
Heather was very professional and knowledgeable helping me navigate my first service. She also directed me to the correct person to answer some questions i had on some of the features on my new Lexus NX350 me navigate my first service. She also directed me to the correct person to answer some questions i had on some of the features on my new Lexus NX350h. Her bubbly personality is a plus for Lexus. Thanks, Heather. Peter, also was attentive to my first service visit at Lexus. Pretty easy visit. Thanks, Peter. Al More
by al_golfer
March 19, 2024
He is a very patient person. He solved all my questions and gives me important idea about my inquire. He solved all my questions and gives me important idea about my inquire. More
by xlymx0426
March 19, 2024
Heather Broderick did a great job with her friendly personality. Everything she told me happened exactly as she said. Outstanding service! personality. Everything she told me happened exactly as she said. Outstanding service! More
by readingsjohn05
