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Lexus of London
London, ON
4,011 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,011 reviews
January 17, 2024
This dealership sells quality vehicles and their staff are kind. Would highly recommend! Great experience. are kind. Would highly recommend! Great experience. More
by jenny_ngo
Employees Worked With
January 16, 2024
Sue Vincent is a great help throughout the process. Sue is very responsive to your needs and will work with you to find the right vehicle. Thank you. Sue is very responsive to your needs and will work with you to find the right vehicle. Thank you. More
by rjb
Employees Worked With
January 13, 2024
Great service. We met Kevin a few times and he answered our questions well enough that we were comfortable ordering a car. We were shown a similar model and allow We met Kevin a few times and he answered our questions well enough that we were comfortable ordering a car. We were shown a similar model and allowed an adequate test drive and to take pictures. Our car arrived months earlier than expected. We were given a great orientation to the car and its features. We were shown optional features we could buy but were not pressured at all. Picking up the car was quick and seamless. More
by mohamad.ahmad4
January 12, 2024
incredible service would recommend to anyone who is looking to purchase a new dream car! looking to purchase a new dream car! More
by Will
January 11, 2024
Rick took the time to walk us through the options that we wanted most in our new Lexus NX to help determine which model to select. He was patient, informative, helpful and made us feel comfortable and confid wanted most in our new Lexus NX to help determine which model to select. He was patient, informative, helpful and made us feel comfortable and confident once we made our decision. He was never pushy and he provided good advice. We have had nothing but excellent experiences each time we have purchased through Lexus of London and we know we will go back year after year for our new vehicle purchases. More
by nedwards0121
January 10, 2024
Larry is really professional and patient to introduce cars for us. I appreciate that he helps us to find a car we want. He also really patient to come to our home to pick us up. Five stars. cars for us. I appreciate that he helps us to find a car we want. He also really patient to come to our home to pick us up. Five stars. More
by Elaine
January 08, 2024
To make appointment it was super easy and it was done within the promised timeframe. Heater was super nice and she makes sure that I receive all necessary information within the promised timeframe. Heater was super nice and she makes sure that I receive all necessary information More
by VN
Employees Worked With
January 08, 2024
Availability of vehicles in short time, great person allen helped to get Car quickly. Grear service allen helped to get Car quickly. Grear service More
by Sohampatel7099
Employees Worked With
January 08, 2024
Very happy with his services! Really helped me walk through the process of the car pricing. Took time to explain and breakdown the pricing and pricing options. Great work! Really helped me walk through the process of the car pricing. Took time to explain and breakdown the pricing and pricing options. Great work! More
by J Foard
Employees Worked With
January 05, 2024
Toyota town is Reliable, customer-centric, extensive inventory, professional staff, transparent transactions, reputable service center, efficient communication, innovative models, trustworthy reputation inventory, professional staff, transparent transactions, reputable service center, efficient communication, innovative models, trustworthy reputation, seamless buying experience, competitive pricing, customer satisfaction focus, flexible financing options, commitment to quality, and a welcoming atmosphere. More
by Olanike
Employees Worked With
Nezir Hussein
