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Lexus of London
London, ON
4,387 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,387 reviews
November 24, 2016
This dealership is outstanding. In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in In all the years we have dealt with car dealerships, we have never met such a nice group,or had such a wonderful experience as we have encountered in Lexus of London. The service is excellent,the people lovely, the dealership space comfortable and visually pleasing. It is actually a pleasure bringing the car for service! Thank you,Christiane McAlister More
by cm
Employees Worked With
Other Employees :
Karen Campbell, Lyndsi Irwin, Adam McCallum, John Braddon, Tom Hiscott, Jason Janusz, Rhonda Thompson
November 24, 2016
Oustanding Sevice Always a great experience at this dealership. Problem was well explained and repairs were done in a timely manner.Looking forward to my next visit. Always a great experience at this dealership. Problem was well explained and repairs were done in a timely manner.Looking forward to my next visit. JR More
by JR
Employees Worked With
November 24, 2016
Never rushed and very sincere Sue was very relaxed never pushy and took her time to make sure that we understood all the features on the 350. Will ask for her next time we are rea Sue was very relaxed never pushy and took her time to make sure that we understood all the features on the 350. Will ask for her next time we are ready for a new vehicle. More
by Jeff Wilson
Employees Worked With
Sue Vincent
November 23, 2016
Excellent. Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would rec Excellent attention to detail and customer service. In for regular service and detailing. all aspects met my expectations as they always do. Would recommend Lexus of London to everyone. More
by Bob
November 21, 2016
Thoroughly professional and respectful association Dealing with Sue Vincent was highly satisfying. She went out of her way to accommodate my auto buying needs and made the experience quite favourable. Dealing with Sue Vincent was highly satisfying. She went out of her way to accommodate my auto buying needs and made the experience quite favourable. I ended up not purchasing a Lexus. More
by Carbuyer
Employees Worked With
Sue Vincent
November 20, 2016
Exceeds Expectations This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that This was my first Lexus experience and certainly won't be my last. I've researched and visited many dealerships and I can say, without a doubt, that Lexus of London knows quality when they encounter it because I couldn't have had a better experience with the staff that I encountered. Rick and Liliana exceeded my expectations from start to finish. Knowledgeable, courteous, thoughtful, non pressured. It's evident that they enjoy their work and give each client their undivided attention. Thanks soo much to both of you. I'm certain that you will find me at your door again in future. More
by Karsiv
November 18, 2016
Met all my needs I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in I had my vehicle in for a regular service when it was found that I needed all new brake pads and rotors . I had errands to run in London and Karen in service arranged a loaner car for me at no charge. I also needed to be home in St. Marys by 4pm. I had a call at 3pm on my cell phone that the car was ready and washed. My car was serviced, my errands were run, and I had my new brakes installed. I was home by 4pm. Thank-you ! The service was friendly and professional and I was well taken care of.. Jean Hutton. More
by lexus lady
Employees Worked With
Karen Campbell
November 18, 2016
Nice car! Great people! People in Lexus of London are nice and professional, especially Jack Ji and his assistant Nicky. They are very patient and helped us to find a great u People in Lexus of London are nice and professional, especially Jack Ji and his assistant Nicky. They are very patient and helped us to find a great used Lexus SUV. The car is extremely clean and in great condition. They explained how to use the car properly and answered all our questions. I highly recommend buying car/SUV from them. More
by px_xiang
Employees Worked With
Nicky, Jack Ji
November 16, 2016
Always professional and prompt It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is pe It's a pleasure dealing with the service team at Lexus of London. They are always very prompt, friendly and professional. Only necessary service is performed on my vehicle each visit. More
by Dnelie
November 15, 2016
bought a new 2010 bmw 328i xdrive Rick Watson was recommended by a family friend! he knew lots about the car and its functions even though it was not a Lexus! it made me comfortable kn Rick Watson was recommended by a family friend! he knew lots about the car and its functions even though it was not a Lexus! it made me comfortable knowing that he was are sales man. he provided us with the vehicle his and almost any info you could think about it, like previous owners and its recent services that were done. I would recommend Rick Watson to anyone thinking of purchasing a vehicle at Lexus of London. More
by nicktheman
Employees Worked With
