Lexus of London

We recently bought a RX350 through Lexus of London and the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she too the whole experience was excellent. Stephanie Shearsby knew her stuff inside out. She was very patient, very professional in her approach and she took extra pains to explain and reply in detail to every query that we had. She never pushed us and even when we communicated with her through e-mail, she was very prompt with her replies. A Hugh contrast compared to the other dealerships that we had visited. On the day of the delivery of the vehicle, she had meticulously gone though all the settings and primed them optimally in advance for us and then also sat with us again, for almost forty five minutes, to go through them together with us, thus saving us valuable time fumbling around and reading through the manuals. Pricing wise, the dealership offers the best prices, Stephanie negotiated an additional discount on top of the standard one that Lexus Canada offered, plus to close the deal, the dealership threw in a couple of hundred dollars extra in enhancements. No complaints there. The dealership is very professional and efficient. If you are thinking of getting a Lexus, I strongly suggest that before you make a final decision, you must visit this dealership. You will not be disappointed. Stephanie is the person to meet. More

I visited both Windsor Lexus and Lexus of London in my search for a replacement for my 2010 Lexus Rx-350. The difference in attitude and professionalism is marked. In Windsor I felt like I was dealing wit search for a replacement for my 2010 Lexus Rx-350. The difference in attitude and professionalism is marked. In Windsor I felt like I was dealing with a Toyota salesman that wanted to get me into a Corolla. In London, I was treated like a Lexus client. I was unimpressed with the trade-in value for my 2010 Lexus Rx-350 and the purchase or lease options left me wanting a better deal. Lexus of London offered fair market value and imaginative purchase and lease options. I found Tom Hiscott to be professional, honest open to discussion and very courteous. I will recommend him and Lexus of London to others. More

Our experience with Stephanie Shearsby was not good. It was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professiona was outstanding! She, unlike all the other dealers, returned my calls and emails promptly, answered every question I came up with. Very professional, well mannered and polite. She knew everything about the vehicle, nothing we threw at her could she not answer. What I especially liked was..before we went out to see the vehicle, she sat us down in her office and told us everything about the vehicle. Set the stage so to speak. We felt like we were in her home. She made us coffee, provided Bob and I with Tylenol as the 2 hour drive from Stoney Creek Ont was rather a challenge. Amazing young lady! Never met anyone like her before. You have a diamond in your office and I hope you realize that. Should you not, I will happily take her to my company...banking :) Outstanding customer experience, fabulous service, extraordinary attention to detail, she didn't miss a mark. We are in awe. Realizing we are coming in from Stoney Creek on Saturday, she even offered to have all the paperwork done that day so all we would have to do is pick up the keys and head back out on the highway! Outstanding service once again. Customer service didn't stop there!!! Saturday was her day off. This marvelous professional is making a special trip in to meet us when we pick up the vehicle! It is her Thanksgiving Weekend off no less. She also has a child at home, yet is willing to go the extra mile to greet us on Saturday! May I say we are so excited to pick up our lovely new vehicle and see the world's nicest gal once again. I will be making the drive to London for all my repairs and oil changes. This you have my word on. We are thrilled and impressed beyond comprehension. Had Stephanie not been the dedicated person she is, we may have taken our business elsewhere. with thanks Dorothy McConville. ps.......wait till you read this... She had to be our eyes as we live so far away...She took her personal cell phone out to the parking lot and took a video of the vehicle for us! Now try to beat that service. We have told so many friends about our experience. Good news travels fast! More

Do you believe in destiny? My husband had been talking about looking for a new car. He had never liked our 2011 vehicle. He claimed it was a noisy car and as for myself I kept tangling with the garage d about looking for a new car. He had never liked our 2011 vehicle. He claimed it was a noisy car and as for myself I kept tangling with the garage doors. Now I must tell you my husband has always had a love affair with luxury cars. He has owned a Mercedes, Jaguar, Toyota Cressida and two Lexus’, no, make that three with our recent purchase and although he has not been driving since 2008 when he had a small stroke, he appreciates the luxury of an upbrand car. On the day we walked into the Lexus of London dealership I expected this search to go on for several weeks as he mulled over the pros and cons of various automobiles. That was when we me Mat Granger, a handsome young salesman. As we talked and Charles asked many questions, Mat answered without pressure to buy. He asked whether Charles liked to be called Charles or Charlie (I use this form). This is one of Charles’ hot buttons. He feels strongly about preferring Charles so score one for Mat. He noticed that Charles uses a walker and to our amazement when he offered to take us for a test drive, he opened the showroom door and drove the car right up to Charles’ side. He did this quietly and without ceremony. We were looking for an SUV to make loading the walker, etc. With age comes the slow body breakdown and I now have a delicate back. After the test drive we went to Mat’s office to talk about a deal. While we waited I noticed a newspaper article about Mat so it seemed to be a way to pass the time. Apparently, Mat had become interested in Parkinson’s Disease when his mother, a home nurse, had treated a Parkinson’s patient. At 19 years of age he decided that not enough patient support and public awareness was being provided, so he decided to do something about it. He tried to create a Guinnes’ Book of Records for skating backwards around a racetrack and managed 200 circuits. With the money he raised he is currently trying to create a charity to help PD patients. As a matter of fact when Michael J Fox paid a visit to London for a neurology dinner, he asked specifically to meet Mat. I have a very personal interest in Parkinson’s. In conclusion, we feel Mat is a very knowledgeable, personable salesman who knows that the Lexus sells itself. This will be our third Lexus and we are very happy with our purchase and hope Mat will be there when we decide to trade in on a new one. More

Stephanie was very friendly and very accommodating, she met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met u met us after hours as we were from out of town. She did everything she could to get us the car at the best price. When we picked up the car she met us at the front door with a smile. Great experience. More

Recently my mother and step father purchased a vehicle at Lexus of London and was assisted by Matt Granger. After hearing of the exceptional service Matt provided I felt I just had to write a review to ackn Lexus of London and was assisted by Matt Granger. After hearing of the exceptional service Matt provided I felt I just had to write a review to acknowledge Matt. I understand that was Matt extremely knowledgeable and helpful, but more importantly, he went above and beyond on a personal level. My stepfather has some difficulty with mobility and due to this fell while at the dealership. Not only did Matt assist my stepfather in getting up, but he did so in a way that fully allowed my stepfather maintain his pride and dignity, then ensured that the vehicle they had arrived in was brought right up to the showroom so my stepfather would not have to walk back to it. I also understand that Matt is active in fundraising and support efforts for Parkinsons, so we would like to wish him all the best with this. Thanks so much Matt. More

Tom Hiscott was awesome! We never felt pressure to buy a vehicle throughout the whole process and during the many visits to Lexus of London. He took time to know about our lives and what was important to u vehicle throughout the whole process and during the many visits to Lexus of London. He took time to know about our lives and what was important to us in a vehicle, and because of that extra care, he pointed us in the direction that made the most sense, considering our day to day activities in our lives. We ended up buying both an ES 350 and a GX 460, as we were going to purchase the sedan at Lexus and the SUV elsewhere. However, as Tom pointed out (and we have experienced first hand), the Lexus service is SECOND TO NONE - thorough and efficient. The environment made me feel like a member of a special club, without the pretention. Tom makes you feel cared for! He's always personable, and respectful of our space - very patient with our many questions. You'll learn all you need to learn about Lexus through Tom! He genuinely cares! g More

We received amazing service when we brought our Lexus in to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answere to be looked at. Romeo Nissan looked after us and from the moment we stepped into the service area, he treated us with the utmost respect and answered all our questions. Romeo is truly an asset to the Lexus team. More

It was a real pleasure to deal with Matt Granger on the purchase of our 2012 Hyundai Genesis Coupe. We initially test drove the vehicle and knew fairly soon that we wanted to purchase it as soon as possibl purchase of our 2012 Hyundai Genesis Coupe. We initially test drove the vehicle and knew fairly soon that we wanted to purchase it as soon as possible. Matt was very knowledgeable with a detailed and low-key explanation of the vehicle with no pressure at all after our test drive and thanked us for coming to have a look at the car. We decided very quickly that we wanted to purchase the vehicle and my wife, Donna, met with Matt the day after our test drive and worked out a deal that was no hassle and smooth from start to finish. She remarked to me afterwards that she believes it is the smoothest and least stressful auto purchase that she has ever been involved with. The car was in pristine condition, safetied and e-tested upon delivery with all the necessary paperwork completed and ready for our signatures. The financing was very carefully explained to us by Joe Mazzella which further enhanced the whole purchasing experience. We want to thank everyone at Lexus of London for making our purchase such a wonderful experience! Kirk and Donna Billinghurst More

Great dealership. Mat Granger was excellent. I recommend them highly. I plan to buy my next car from Mat. He was very friendly, willing to negotiate, and made sure everything was in order before I picked up them highly. I plan to buy my next car from Mat. He was very friendly, willing to negotiate, and made sure everything was in order before I picked up the car. More