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Lexus of London
London, ON
3,608 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,608 reviews
February 19, 2015
Customer Service Par Excellence The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one day. Congratulations and thanks to Adam and his team - Romeo, Jason and Karen!! . More
by Happy Camper
Helpful February 14, 2015
Excellent experience from start to finish. It was a distinct pleasure working with Stephanie from the initial test drive to picking up my NX. Stephanie made sure all details were taken care of It was a distinct pleasure working with Stephanie from the initial test drive to picking up my NX. Stephanie made sure all details were taken care of and even gave me a Valentine treat on pick-up day. Very professional attitude was displayed by all. More
by ascoular
Employees Worked With
February 13, 2015
Excellent Dearlership fantastic people. Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Ke Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Keep up the great work Kudos More
by mfbmeb@gmail.com
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, John Braddon
February 11, 2015
This DealerShip understands Excellent Service! My wife and I made 4 visits to the attached ToyotaTown dealership trying to find a vehicle to suit us before the suggestion to visit Lexus of London t My wife and I made 4 visits to the attached ToyotaTown dealership trying to find a vehicle to suit us before the suggestion to visit Lexus of London to look at the Lexus NX200t. The purchase process was very quick and professional. To say we are very pleased with the dealership and the purchased vehicle is an understatement to be sure. More
by Sparky
Employees Worked With
Mark Eisen, John Braddon
February 11, 2015
Lexus LS 430 owner This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surpr This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surprises ; no upselling, Allan Calvert and his Sales team will not sell you a vehicle unless they feel it's right for you. An A-1 group Terry L More
by Terry
February 10, 2015
My purchase could not have gone better I want to compliment Lexus of London on running the classiest car dealership I have ever encountered. Just yesterday I took delivery of a Lexus RX350. I want to compliment Lexus of London on running the classiest car dealership I have ever encountered. Just yesterday I took delivery of a Lexus RX350. Every single person I talked to at your dealership could not do enough to make my purchase a pleasant experience. More
by Dave
Employees Worked With
Adam McCallum, John Braddon
February 07, 2015
2009 Lexus GS 350 This is my second time i purchased a vehicle from Lexus of London. I live in Kitchener, but was worth the drive to London. Thanks to John Willits and This is my second time i purchased a vehicle from Lexus of London. I live in Kitchener, but was worth the drive to London. Thanks to John Willits and his crew for the excellent service. I can strongly recommend this dealership to anyone. Other Lexus dealers - if you reed this review, follow this dealerships strategy. Happy customers = $$$. Thanks again Janos K. from Kitchener. More
by jaakorn
Employees Worked With
John Willits, Allan Calvert
January 31, 2015
Jack Ji He helped me to pick my first car and gave me plenty of suggestions based on my budgets and concerns. Jack is a super nice person and he is always re He helped me to pick my first car and gave me plenty of suggestions based on my budgets and concerns. Jack is a super nice person and he is always ready to help others. More
by wsheng2
Employees Worked With
January 31, 2015
very helpful and friendly sales Lexus Of London has many high quality car with good customer service and very nice sales, especially JACK JI , this nice guy speaks both Chinese and E Lexus Of London has many high quality car with good customer service and very nice sales, especially JACK JI , this nice guy speaks both Chinese and English, and Jack has a good customer service and experience which can always answer my questions on time. by the way I have bought 2 car from him. More
by no_5
Employees Worked With
January 30, 2015
Margaret Stephanie was very professional and friendly. I had good negotiations experience, she was very nice, straight forward, and informative, just one big e Stephanie was very professional and friendly. I had good negotiations experience, she was very nice, straight forward, and informative, just one big exception: forgot to give me the ownership. Quite a booboo for me. Everything else was almost perfect. Very quick, easy, comfortable, kind, cool. Stephanie showed me the car in and out, set my electronics and explained everything to me very kindly and she had patience, answered all my questions. I, as a woman have experienced being ignored at the dealerships. This time I was treated equal, was looked in the eyes not left behind in the hallway somewhere. Same applies for my husband. I would recommend Stephanie and her dealership to anyone. Good job, Stephanie. Margaret More
by Margaret
Employees Worked With
