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Lexus of London
London, ON
3,593 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,593 reviews
February 27, 2015
Excellent I cannot say enough good things about Lexus of London. I have been driving a Lexus for 4 years now and have had a positive experience with every aspec I cannot say enough good things about Lexus of London. I have been driving a Lexus for 4 years now and have had a positive experience with every aspect. I dealt with Toyotatown before this and had a similar great experience The Lexus dealership is excellent at ensuring I am happy - right from the time I arrive , during my services and through the second lease I have had with them. More
by Lorrie
Employees Worked With
Other Employees :
new service fellow who replaced Adam McCallum (forget his name), Allan Calvert, Adam McCallum
Helpful February 27, 2015
Wonderful, friendly and professional I recently visited Lexus of London for the purchase of my new vehicle. As a woman walking into a dealership it can be very overwhelming and intimidati I recently visited Lexus of London for the purchase of my new vehicle. As a woman walking into a dealership it can be very overwhelming and intimidating. However, I was instantly greeted and welcomed. Stephanie was wonderful to work with. She was very personable and knowledgeable. As a mother herself she knows what a fellow mother is looking for in a safe and reliable vehicle and assured me, I was making a smart and safe decision. She provided my with additional resources to make sure I felt comfortable and had all information possible to make the right decision. I would definitely recommend Lexus of London and Stephanie when shopping for a new car! I love my new ride!! More
by Lkellz
Employees Worked With
February 26, 2015
Amazing Customer Service = Customer For Life! There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and ge There is no doubt about it, Lexus Of London provides the best customer service in London, Ontario! I've never been treated with so much respect and general kindness. From my first experience with my sales rep Stephanie, to Adam, Romeo and the rest of the service department. I've never passed an employee in (or outside) the building that didn't smile and say hello. AMAZING! That's about all I can say. I truly think that every Lexus dealership in the country should look to London as an example! Thanks guys, customer for life! More
by Dylan
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum
February 24, 2015
Excellent Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Ala Having purchased a RCF in December I was so pleased with the overall experience that I went back and purchased an NX for my wife. Sue Vincent and Alan Calvert bent over backwards for me on this deal and I certainly will recommend this dealership to anyone looking for a Lexus product. As a side note I reside in Oakville and the distance was well worth it. Thanks to Sue and the entire team at Lexus of London, superb job. More
by igrotans
February 19, 2015
The most amazing experience that you could ever have Sincerity: Jack drove to get me twice because he knew what is the best for me, and he completed all process within 3 hours! Efficient! Sincerity: Jack drove to get me twice because he knew what is the best for me, and he completed all process within 3 hours! Efficient! More
by Hayden
Employees Worked With
February 19, 2015
Customer Service Par Excellence The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one The dealer service team is always most courteous and willing to go that extra mile to assist - even driving to the mall to jump-start my vehicle one day. Congratulations and thanks to Adam and his team - Romeo, Jason and Karen!! . More
by Happy Camper
February 14, 2015
Excellent experience from start to finish. It was a distinct pleasure working with Stephanie from the initial test drive to picking up my NX. Stephanie made sure all details were taken care of It was a distinct pleasure working with Stephanie from the initial test drive to picking up my NX. Stephanie made sure all details were taken care of and even gave me a Valentine treat on pick-up day. Very professional attitude was displayed by all. More
by ascoular
Employees Worked With
February 13, 2015
Excellent Dearlership fantastic people. Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Ke Always a great experience. Friendly, professional people Very Clean Dealership. Great Lexus products for sale. Car always clean when picked up Keep up the great work Kudos More
by mfbmeb@gmail.com
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, John Braddon
February 11, 2015
This DealerShip understands Excellent Service! My wife and I made 4 visits to the attached ToyotaTown dealership trying to find a vehicle to suit us before the suggestion to visit Lexus of London t My wife and I made 4 visits to the attached ToyotaTown dealership trying to find a vehicle to suit us before the suggestion to visit Lexus of London to look at the Lexus NX200t. The purchase process was very quick and professional. To say we are very pleased with the dealership and the purchased vehicle is an understatement to be sure. More
by Sparky
Employees Worked With
Mark Eisen, John Braddon
February 11, 2015
Lexus LS 430 owner This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surpr This is the best place around to keep your Lexus well maintained. Everyone in the Service department is quite competent and very courteous. No surprises ; no upselling, Allan Calvert and his Sales team will not sell you a vehicle unless they feel it's right for you. An A-1 group Terry L More
by Terry
