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Lexus of London
London, ON
4,073 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,073 reviews
March 19, 2017
great service from Romeo in the car service department I always receive great service from Romeo every-time I take my vehicle in to get serviced. He is very knowledgeable and keeps me at ease with me knowi I always receive great service from Romeo every-time I take my vehicle in to get serviced. He is very knowledgeable and keeps me at ease with me knowing that my car will receive quality attention at a fair price..I find my car is always completed in a timely fashion and I do not wait too long. Thanks again Romeo. More
by dp
Employees Worked With
March 16, 2017
Exemplary in every detail of customer sales and service Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealer Exemplary sales and service period ! Lexus of London is the perfect example of the pursuit of perfection. I bought my new LS 600 H from this dealership and can tell you right from the front reception center to the sales department to the service department that everything right down to the final detail is completed to customer satisfaction expeditiously 100% without compromise ! More
by bradleyagold
March 15, 2017
Good customer services Always on time, and good customer service! Everything was ready, and fast approval for my credit, good advisor and attention to details! Thanks for ev Always on time, and good customer service! Everything was ready, and fast approval for my credit, good advisor and attention to details! Thanks for everything! More
by Ema1982
Employees Worked With
Liliana S
March 14, 2017
Oil Change As always, it was a pleasure working with Karen Campbell. She exceeded expectations in providing excellent customer service and is very knowledgeable As always, it was a pleasure working with Karen Campbell. She exceeded expectations in providing excellent customer service and is very knowledgeable on questions that were asked. More
by Annie Lam
Employees Worked With
March 14, 2017
Staff is always friendly and review work to be done and cost I have bought 3 Lexus vehicles from your dealership and that speaks volumes as to why I keep returning for future purchases. Need I say more? I have bought 3 Lexus vehicles from your dealership and that speaks volumes as to why I keep returning for future purchases. Need I say more? More
by hendy
March 11, 2017
Great experience Our sales person Rick Watson was very knowledgeable and friendly. We felt that he was working on our behalf. Everyone that we dealt with at this deale Our sales person Rick Watson was very knowledgeable and friendly. We felt that he was working on our behalf. Everyone that we dealt with at this dealership was very professional, knowledgeable and welcoming. More
by Happy customer- Martin
Employees Worked With
Other Employees :
Stacey DaSilva and Erica, the girl who explained all of the ins and out of the car to us. , Allan Calvert
March 11, 2017
My latest experience when purchasing a vehicle Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with. Everything was fully explained . Rick took extra steps to contact me prior to our purchase when he was aware of what we were looking for. He was very professional and went over and above to accommodate us. This is my 2nd purchase and I will go back for my next one when it is needed . Thanks Rick for making this a very positive experience or us! More
by myrnamckinnon
Employees Worked With
Other Employees :
Stacey DaSilva , Allan Calvert
March 10, 2017
55 point inspection Excellent!! We are guests, wait in a lovely private area, chatting with other happy LEXUS owners. Coffees, teas, snacks. Plus...,,,nothing was wron Excellent!! We are guests, wait in a lovely private area, chatting with other happy LEXUS owners. Coffees, teas, snacks. Plus...,,,nothing was wrong!!! Not bad for a 2007. With GM products we constantly threw money at a 2005!!! Blech More
by Sandy
March 10, 2017
Love my RX350 What can we say, Sue is a wonderful, knowledgeable, efficient and friendly saleswoman!! Once we told her what we were looking for she was able to find What can we say, Sue is a wonderful, knowledgeable, efficient and friendly saleswoman!! Once we told her what we were looking for she was able to find exactly the perfect RX350 white with black interior that we wanted! We were instantly sold. Sue is a great person and one that we can both say will be a friend for life! You are very lucky to have her as one of your salespeople! More
by 4Mustard
Employees Worked With
March 10, 2017
Fantastic service... Always! This dealership strives for customer satisfaction and consistently outperforms themselves. Thank you for the excellent and friendly service! This is a This dealership strives for customer satisfaction and consistently outperforms themselves. Thank you for the excellent and friendly service! This is always my dealership of choice. More
by faultlog
Employees Worked With
