Lexus of London

A very pleasant and informative experience. Rick Watson was extremely welcoming and very informative. Rick afforded us the freedom to browse, while being attentive to our questions. We really fe Rick Watson was extremely welcoming and very informative. Rick afforded us the freedom to browse, while being attentive to our questions. We really felt special. Beautiful vehicles, and top notch personnel. More

Honest and valuable advice My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our need My husband and I spoke with Rick about ending our leasing options with another brand of vehicle in order to get a new one that would adapt to our needs. As much as I know Rick wanted to help us get into a vehicle on the Lexus lot he was honest with us about the money we would lose if we broke our lease early. He gave us more information in 30 minutes than we got from the dealership that has our current lease. Even though that information pointed us in the direction of staying with our current vehicle for the next few months, Rick presented it openly and honestly and gave us a path forward that we could be confident in. We will certainly be visiting Rick and the team again when our lease is up. As a side note, we tend to go through vehicles quickly and have purchased new, purchased used and leased. I have never had a better experience than I did at Lexus of London, and I'm not even a customer (yet). What a stellar team of professionals, it's clear they operate with the highest level of integrity and respect. More

It was the best car buying experience I’ve ever had! Purchasing this vehicle was actually a very enjoyable experience. I didn’t feel any pressure and the staff were very accommodating to my requests and Purchasing this vehicle was actually a very enjoyable experience. I didn’t feel any pressure and the staff were very accommodating to my requests and very knowledgeable regarding the Lexus products, which all made for a very smooth transaction. More

Great service even when you buy as is off the lot. Had a great time and a nice truck too. Thanks Stephanie shearsby. I'll be sure to recommend you to the people that are in Had a great time and a nice truck too. Thanks Stephanie shearsby. I'll be sure to recommend you to the people that are in More

Excellent service Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surp Seamless experience start to finish. Rick was very professional and knowledgeable. We even received the vehicle a week early which was a pleasant surprise!! Would highly recommend Rick and the dealership. More

First time at Lexus Of London I came in to see a used 2014 Honda Civic EX . It was one that I was looking for! I ventured in not even knowing if it was still available. I was ple I came in to see a used 2014 Honda Civic EX . It was one that I was looking for! I ventured in not even knowing if it was still available. I was pleased to find it still on the lot! Sue Vincent looked after me promptly. After a short visual inspection and test drive we sat down and made a deal. Sue was very pleasant and made the experience a pleasurable one. A week after I got the car home I noticed a few scratches while washing the car. I contacted Sue and was told I could bring the car in at my convenience for some touch ups. Exceptional service! I highly recommend this dealership and in particular Sue Vincent!! More

Lexus revisited Having owned and leased Lexus vehicles in the past and totally enjoyed the experience, my wife and I recently visited Lexus of London to test drive a Having owned and leased Lexus vehicles in the past and totally enjoyed the experience, my wife and I recently visited Lexus of London to test drive a new vehicle. We were warmly greeted by Stephanie Shearsby, who made us comfortable and proceeded to 'set us up with our ride of choice'. We would recommend Stephanie to potential purchasers as a warm and knowledgeable Lexus representative. More

New to me 2015 RX 350 My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt re My husband suggested I take a look at an RX 350. I sent a note online to ensure the vehicle was still available to save time. I received a prompt response from Stephanie; whom I met the following day. I loved the vehicle! Stephanie was very friendly and knowledgeable. There was zero pressure. We purchased my new car later that day. The pick up/delivery walk thru was fantastic. They made sure I was comfortable before leaving. It’s been a week and my kids and I love it. Thank you. More

purchase of 2015 RX After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX t After driving an hour outside of London to the dealership, we were greeted by Rob Ellsworth who was very pleasant and knowledgable about the used RX that we were interested in from the internet. Stephanie Shearsby had provided all details about the vehicle so that we were fully informed prior to driving to London. We proceeded that day with the purchase and picked the car up 3 days later. The experience that day was just as pleasant and informative as previous. More

Maintenance Service as expected Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car Service appointment proceeded smoothly without any problems. The service required about 2 hours. I enjoyed coffee and reading while I waited. The car was washed, and looked great after servicing. While driving home I did not notice any problems, therefore overall this was a successful event. Service manager, Karen, was professional and pleasant to deal with. More