Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,595 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,595 reviews
September 11, 2016
We LOVE Lexus of London!!! My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced My husband and I recently leased our third Lexus from this dealership and from start to finish each experience surpasses anything we have experienced from other luxury brand dealerships. In particular, Sue Vincent has been professional, attentive, and very easy to do business with. Sue and Lexus of London have set the standard very high for customer friendly service. We look forward to our continued vehicle partnerships. Well Done!! More
by Susie & Mike
Helpful September 10, 2016
Rick Watson and Teagan McComb Rick Watson was fantastic and helped us with the decision on the model and features. Teagan gave us the user training and she is excellent and very Rick Watson was fantastic and helped us with the decision on the model and features. Teagan gave us the user training and she is excellent and very pleasant and has a bright future. We bought the RX450h 2016 model. More
by Jordan & Kathy
September 10, 2016
Greatest experience Sue is very nice and friendly. She explains everything clearly and takes care of customers. She had also been passion in the entire process. Recommend Sue is very nice and friendly. She explains everything clearly and takes care of customers. She had also been passion in the entire process. Recommend! More
by Tony Bian
Employees Worked With
September 09, 2016
Great Team Everyone we interacted with worked efficiently together to provide a smooth and informative experience. All my questions were answered thoroughly and Everyone we interacted with worked efficiently together to provide a smooth and informative experience. All my questions were answered thoroughly and I am very happy with the vehicle I ended up with. More
by Newtolexus
September 05, 2016
Job Well Done! We appreciated Sue's knowledge and pleasant demeanor. We were treated royally by everyone! We will come back for future deals. Thanks again for eve We appreciated Sue's knowledge and pleasant demeanor. We were treated royally by everyone! We will come back for future deals. Thanks again for everything. More
by Nancy Holmes
Employees Worked With
September 04, 2016
Purchase of a new RX I already had RX 350 and had not even thought about buying another one soon. Sue invited me to talk about the new vehicle, explained all the features I already had RX 350 and had not even thought about buying another one soon. Sue invited me to talk about the new vehicle, explained all the features of a new car, let me drive and gave me autonomy to make my decision. I must say that she is a good salesperson because she really Sold me to the idea of buying a new vehicle. We spent lot of time discussing various payment options and she helped me with making my decision. I always have great experience with the Service staff as well. Karen, Lydsi. Romeo are all wonderful and helpful people. It is always a pleasure to visit the dealership. More
by Stork
September 04, 2016
Good experience, easy to get service I was able to quickly book an appointment online, when I arrived I got in quickly and a replacement vehicle was ready for me. Overall a great and easy I was able to quickly book an appointment online, when I arrived I got in quickly and a replacement vehicle was ready for me. Overall a great and easy experience for my servicing. More
by Amotolko
Employees Worked With
September 03, 2016
Exceptional Service Experience The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary wash, All service items were thoroughly explained. The service advisor was friendly and professional. More
by John123
Employees Worked With
September 03, 2016
Enjoyable experience! HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HE WAS PLEASANT AND PATIENT WITH OUR MANY QUESTIONS AND NEVER FALTERED IN ANSWERING THEM. HIS KNOWLEDGE OF THE PRODUCT SEEMED COMPLETE. HE EMPHASIZED THE MERITS OF THE PRODUCT AND THE DEALERSHIP WITH ENTHUSIASM. WE FELT AT EASE AND NOT BEING RUSHED WE WERE ABLE TO MAKE OUR DECISION WITH CONFIDENCE. IT HELPED THAT THE VEHICLE WAS MORE THAN WE HAD EXPECTED AT THE PRICE POINT WE LIKED. OUR INTERACTION WITH KYLIE IN FINANCE WAS EXCELLENT AS SHE MADE US FEEL WELCOME AND OFFERED HER ASSISTANCE IF WE NEEDED IT. DELIVERY WAS MADE AT THE APPOINTED TIME AND A FULL EXPLANATION OF VEHICLE AND PAPERWORK WAS GIVEN. WE ARE EXTREMELY HAPPY WITH TOM'S HELP & OUR PURCHASE. More
by LEXUSFANNOW
Employees Worked With
Tom Hiscott, Kylie Ellis
September 01, 2016
service review courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surrounding courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surroundings to wait in,did this time by choice More
by LEXPUTZ
Employees Worked With
Jason Janusz
