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Lexus of London
London, ON
4,262 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,262 reviews
March 21, 2019
Lexus my love I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car I have a best experience for buying my new car. Friendly and helpful staff made my experience made me easy and clear to choose my best car More
by Andy
Employees Worked With
Allen Zhang , Jack Ji
March 21, 2019
Leak in Tire This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a c This dealership is always very responsive to issues that arise. If urgent they try to fit it in while you wait which is appreciated. I requested a call back to understand the issue and I received a call back from Romeo with with information that I requested. More
by Quintin
Employees Worked With
March 20, 2019
New purchase. Previous client We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and We have been clients of Lexus of London for a number of years for sales and service. We have just purchased a new RX after talking to Sue Vincent and the rest of the team. We were very pleased with the friendliness of the people and their knowledge of the vehicles. They were reliable, prompt with response to questions and a pleasure to deal with. I would highly recommend Alan the manager, Sue, and the rest of the people at London Lexus James,Sarnia More
by James,sarnia
Employees Worked With
Alan, Lauren , Sue Vincent
March 20, 2019
Excellent Service I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. I really appreciate the time Romeo takes to continue to teach me about my vehicle and to ensure every issue is resolved quickly to my satisfaction. More
by MLD
March 19, 2019
Help with messages Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner Very caring and helpful. I called on Saturday as was visiting from out of town and got an appointment for Monday. Was surprised to be offered a loaner car since it was not my home dealership More
by Cathy
Employees Worked With
Henry Gao
March 16, 2019
Lexus of London - great service! Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of t Traded our 2005 Lexus for a 2018. All staff (sales, service, etc.) were knowledgeable, courteous and helpful. There was a small mix up with one of the additional services we purchased and they resolved it immediately and to our satisfaction. Would absolutely recommend them. More
by Lambeth
March 16, 2019
Excellent experience Jack is so helpful. And Allen Zhang is amazing he helps me choose the best car for me. I highly recommend Allen to whoever comes to Lexus. Jack is so helpful. And Allen Zhang is amazing he helps me choose the best car for me. I highly recommend Allen to whoever comes to Lexus. More
by Amelia
Employees Worked With
Allen Zhang, Jack Ji
March 15, 2019
Very experienced on many car models in the industry. Most of the questions for the Lexus brand is clearly explained to me. This experience is very impressive . Some of the questions for further usage and Most of the questions for the Lexus brand is clearly explained to me. This experience is very impressive . Some of the questions for further usage and maintenance is also solved. To sum up, the overall basic equipment and the service is excellent. More
by daniel
Employees Worked With
Allen Zhang; Larry Liang, Jack Ji
March 14, 2019
Exceptional Service Department The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very hi The cars are Lexus's so I don't need to explain that. The service which is subject to variable is where this dealership shines. You expect a very high service standard via Lexus and Lexus of London have nailed it. Romeo and Henry (or Harry) were a pleasure to deal with, absolutely made me feel at home and valued. I would not change anything in the service department and felt complete value for every penny spent. The dealerships support of local charity events and organizations is exceptional and over the top generous. More
by Next car will be a Lexus
March 14, 2019
Very professional and fast service Henry in the service department was extremely helpful to have our car fixed in the shortest possible time. He placed an emergency order to procure a n Henry in the service department was extremely helpful to have our car fixed in the shortest possible time. He placed an emergency order to procure a needed part from California. Thank you. More
by Mohan
Employees Worked With
Henry Gao
