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Lexus of London
London, ON
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,164 reviews
January 24, 2025
I’m always greeted with a warm welcome. They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me g They explain in detail what procedures they are doing to my vehicle & the cost before they do anything. They offer loaner vehicles which helps me get my day complete! The staff are very knowledgeable and friendly. More
by Tammy
Employees Worked With
January 24, 2025
Shanna has made my experience with Lexus of London so much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a ca much more enjoyable. She takes the time to ensure you understand what is going on with your vehicle without making you feel stupid for not being a car expert. She also has great suggestions on how to maximize efficiency when visiting the dealer. I really enjoy working with her! More
by cenewnham
Employees Worked With
Shanna McQuarrie
January 23, 2025
My wife and I visited Lexus of Canada to view a used Lexus 300NX that was posted on their website. We were met by a wonderful Sales Associate, Ms. Lisa Ali. She was very welcoming, called us a “guest Lexus 300NX that was posted on their website. We were met by a wonderful Sales Associate, Ms. Lisa Ali. She was very welcoming, called us a “guest”, and was very positive about Lexus of London and Lexus as a vehicle. She was very knowledgeable about the vehicle. In sum, we purchased the vehicle, in part by the way we were treated by Lisa. More
by rfair9
Employees Worked With
Other Employees :
Jacqueline and Brendan for vehicle walk through, and especially Business Manager Jasmine - 5 stars!, Shanna McQuarrie
January 23, 2025
Shanna is incredibly knowledgeable, professional, and attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made th attentive to detail. She kept me informed throughout the entire process and addressed all my concerns. Her friendly and approachable demeanor made the experience even better. I highly recommend Shanna to anyone looking for top-notch service at the Lexus dealership. Thank you, Shanna, for your excellent work! More
by rcarreiro54
Employees Worked With
Shanna McQuarrie
January 23, 2025
We always enjoy dealing with Jillian Cook. She is knowledgeable, professional as well as personable. She will take the time to make sure we are completely satisfied. Jillian always greets us w She is knowledgeable, professional as well as personable. She will take the time to make sure we are completely satisfied. Jillian always greets us with a smile, it’s a pleasure spending the time with her. More
by chris.payne224
Employees Worked With
January 22, 2025
Rick was a very patient man . I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I I ask a lot of question and I am someone who will take the reins and tell him exactly what I want , he was very open to my requests. He found what I wanted in a timely fashion ( almost too fast) promises were all kept and the the was delivered on time in immaculate clean shape .I would recommend Rick for anyone who needs help with the right car for them , he is very knowledgeable in all aspects of the cars he has in his show roo. But has no issues telling a potential client that he needs to get a specific answer for you. He was a pleasure to work with and thankfully he has a great sense of humor while being a true gentlemen . More
by Miss lily
January 22, 2025
The service person I dealt with was Shaunna Mcquarrie, she went above and beyond what I expect for good service. She was friendly and very knowledgeable. she went above and beyond what I expect for good service. She was friendly and very knowledgeable. More
by larrycburnett10
Employees Worked With
Shanna McQuarrie
January 22, 2025
My review centres around the customer service I recieved from Shanna at the Lexus London dealership. Shanna was both professional and also very kind! She was patient and very understanding. from Shanna at the Lexus London dealership. Shanna was both professional and also very kind! She was patient and very understanding. More
by elainedoey
Employees Worked With
Shanna McQuarrie
January 20, 2025
Jillian was wonderful to work with. She answered all my questions in a timely manner. She is such a lovely person. Every time I came into see her I was always greeted with a big smile. She answered all my questions in a timely manner. She is such a lovely person. Every time I came into see her I was always greeted with a big smile. I enjoyed my time with Jillian. More
by liedtke
Employees Worked With
