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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
July 02, 2019
Great experience!! From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales t From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales team I dealt with was Jack Li. Allen Zhang and Larry Laing who provided me with the best info about which car is best for me. Henry Gao in the service department is knowledgable and Gets the repair done without and headaches. Let’s just say we now own 2 Lexus’s from zero. More
by BK143143143?
Employees Worked With
Other Employees :
Allan Calvert, Kylie Ellis, Henry Gao
July 02, 2019
Excellence in everything! Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and m Natalie Marsh was very honest, helpful, professional and not pushy at all. Everyone there made sure that we were comfortable with our purchase and made the whole process very smooth and pleasant, More
by Rajamy
Employees Worked With
Kylie Ellis, Natalie Marsh, Jordan Hallman
July 01, 2019
Excellent service!! Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions an Rick watson was an excellent salesperson to deal with. He was friendly, personable and extrenely helpful. He was able to answer all of my questions and made my car purchasing decison a very easy one. Highly recommend him!! More
by Haias
Employees Worked With
June 30, 2019
Great service experience. It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealer It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience. More
by Jclimie
June 29, 2019
best choice, lexus nice guy,patient and kind to customers,I've been there for several times, he is really patient and professional, and help me with the paper work nice guy,patient and kind to customers,I've been there for several times, he is really patient and professional, and help me with the paper work More
by hangzhao
June 29, 2019
Amazing Experience Kevin Gittens is very experienced and knowledgable about his work. He is very professional and helpful and made us feel very comfortable. His service Kevin Gittens is very experienced and knowledgable about his work. He is very professional and helpful and made us feel very comfortable. His service was incredible and I would recommend him to anyone. Please do check them out! More
by mocar678
Employees Worked With
June 29, 2019
Great service and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and profession and highly recommendations to Henry and Jack. They are friendly people with intensive knowledge about autos. They are both trustworthy and professional as dealers. More
by Sliu
June 28, 2019
Excellent, friendly service Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very go Natalie Marsh was extremely knowledgeable of all the vehicles. She was very professional and a pleasure to deal with. She made my experience a very good one. I will refer Natalie to all my friends and family. More
by Gearhead10
June 28, 2019
Great services The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve The only reason leads me to Lexus is they have the greatest services and experiences. The employees are very friendly and they have patience to serve all of their customers. More
by FENG023
Employees Worked With
Henry Gao
June 28, 2019
Excellent experience This is the second used car we have bought from Lexus of London and couldn’t be happier with the service. We were pretty specific with the car we wan This is the second used car we have bought from Lexus of London and couldn’t be happier with the service. We were pretty specific with the car we wanted and Rick found us the perfect car. We were made to feel comfortable with the process each time and always feel like a valued customer. I will keep coming back. More
by Lcampbell
