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Lexus of London
London, ON
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,164 reviews
March 01, 2025
Lisa provided prompt customer service when we visited the show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking fo show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking for Lisa on your visit to Lexus London. More
by Al
Employees Worked With
March 01, 2025
We were fortunate to work with Jillian Cook in finding and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best int and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best interests at the forefront which made the vehicle purchasing journey very enjoyable. Highly recommended! More
by JRM
February 28, 2025
Romeo makes every effort to make things right, even when the situation introduces hurdles out of his control. Thanks for everything. the situation introduces hurdles out of his control. Thanks for everything. More
by KP
Employees Worked With
February 28, 2025
Excellent customer service and exceptional service from Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. More
by DonnaL
February 28, 2025
Our first time dealing with Lexus of London and Lisa Ali was our first point of contact. She was professional and got back to us right away regarding our questions and concerns. Once we put down our deposi was our first point of contact. She was professional and got back to us right away regarding our questions and concerns. Once we put down our deposit Chris Oullette assisted us with further info and options we had available and scheduling transport of our 2024 LX 600 to Winnipeg. A big thanks to the team and we look forward to receiving our recent purchase. Myrna and Lorne Kines Winnipeg Manitoba. More
by Happy Customer
February 28, 2025
I brought my vehicle in for some work and it was taken care of in a quick and professional manner care of in a quick and professional manner More
by Xue
Employees Worked With
February 28, 2025
I receive very good care from Peter on my last visit to Lexus of London to service my vehicle Lexus of London to service my vehicle More
by diinn88
Employees Worked With
February 28, 2025
I brought my vehicle in for a recall. The work was done earlier than expected which was a good surprise. The work was done earlier than expected which was a good surprise. More
by Clarky
Employees Worked With
February 28, 2025
You would think it's staff family day everytime you engage with Rick. He is kind and considerate. He took my budget and my desires and put me in a new Lexus! engage with Rick. He is kind and considerate. He took my budget and my desires and put me in a new Lexus! More
by Deep
Employees Worked With
February 28, 2025
Over the years, everyone we see seem happy to work here, and the customer service for parts and repairs has been top notch. Our car looks like new condition when the work has been completed. So much so, we and the customer service for parts and repairs has been top notch. Our car looks like new condition when the work has been completed. So much so, we just bought another Lexus vehicle, with Jillian Cook helping us and guiding us through the process. She was very friendly and reassuring, with no high pressure feelings felt. More
by sdaniells607
Employees Worked With
