Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,068 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,068 reviews
November 30, 2024
This was the first time I even considered purchasing a Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was decidin Lexus. Rick was wonderful from the first moment I met him and he took the time to answer all of my many questions over several weeks. I was deciding between two different dealerships and Rick never tried to steer me one way or the other, which I really appreciated . What he did do was make himself available every time I just popped in to look at the vehicles. When I did decide on what I wanted, he went above and beyond in helping me pick the colour by lining them all up together so that I could make my decision. I have purchased several vehicles in my 65 years but no dealership that I had gone to before made sure once I purchased the vehicle that I understood all the many functions and how they worked. I was also made aware that if I had any other questions, they are only a phone call away. The service department and the young man that went over the vehicle and taught me its features just made the whole experience wonderful. I look forward to our continued dealings. I am just loving my Lexus UX 300 H, It’s exactly what I was looking for and it is incredibly comfortable and fun to drive. More
by DonnaBrander
Employees Worked With
Other Employees :
I’m terrible with names so I know I have missed a few of them, but thank you to everyone
November 30, 2024
Had an amazing stress free experience purchasing a used vehicle from Gentrit Raka! He went above and beyond to ensure I was going to be happy with my purchase and was very transparent along the way. Usu vehicle from Gentrit Raka! He went above and beyond to ensure I was going to be happy with my purchase and was very transparent along the way. Usually I hate having to go to dealerships. Gentrit made it a pleasant experience! Would recommend anybody to purchase a vehicle from him More
by Atdhe
Employees Worked With
November 29, 2024
Jillian was a pleasure to deal with. I found her competent and knowledgeable in all aspects of the process. She clearly explained various options that helped us determine which vehicle I found her competent and knowledgeable in all aspects of the process. She clearly explained various options that helped us determine which vehicle that we considered was best for us. Overall, it was an enjoyable and stress free experience and we are very pleased with our choice of our new RX350. More
by bwelsh4
Employees Worked With
November 29, 2024
had an amazing experience! Lisa Ali was incredible and took really good care of us throughout the process. Lisa Ali was incredible and took really good care of us throughout the process. More
by Sandra F
November 29, 2024
Peter treated me very well and took great care of my vehicle and kindly addressed all my needs vehicle and kindly addressed all my needs More
by Seth
Employees Worked With
November 27, 2024
Rick Watson has helped us choose and lease Lexus vehicles three times now. He is always there for us and we really appreciate it. When we started out to look for a new car this fall, we thought we'd look a three times now. He is always there for us and we really appreciate it. When we started out to look for a new car this fall, we thought we'd look around at various options. Then we talked about the great care and service we've always received at Lexus of London and just came back immediately! More
by imcaskile
Employees Worked With
November 27, 2024
I receive very good service when I bring my car in for the maintenance. I am very happy with it. Thank you the maintenance. I am very happy with it. Thank you More
by Jinyu
Employees Worked With
November 26, 2024
I brought my car in for regular maintenance and tires. Peter took great care of me during my visit! Peter took great care of me during my visit! More
by Bri
Employees Worked With
November 26, 2024
Very professional, friendly, and conscientious! !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just !!! Highly recommend!!! Lisa Ali is one of the kindest, most sincere salespersons that my husband and I have worked with. She was definitely not just trying to ‘sell us a car’. She understood our needs and concerns without any judgement. Chris, financial, was very honest and knowledgeable about the vehicle we purchased. And any current and extended warranties. Brenden Gillespie was also knowledgeable and thorough when teaching us about how our vehicle and its features. Would most definitely recommend Lexus of London as a car dealership where their entire staff values each other and their clients. More
by Lori Kennedy
November 26, 2024
Excellent service at London Lexus Dealership Gentrit was professional and knowledgeable, guiding us in our selection and recent purchase. Chris, the manager was very accommodating with extra customer se was professional and knowledgeable, guiding us in our selection and recent purchase. Chris, the manager was very accommodating with extra customer service. Thank you. Great experience. More
by A H
