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Lexus of London
London, ON
4,179 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,179 reviews
November 11, 2019
It was pleasure meeting kevin from sales. A wonderful person to talk to and learn about the Lexus car. He was very honest and informative it was my first visit to this dealership and will not be my last. person to talk to and learn about the Lexus car. He was very honest and informative it was my first visit to this dealership and will not be my last. It’s an impressive dealership to visit and an overall excellent staff to deal with. Thanks. More
by Amindahbour
November 08, 2019
Always awesome! First, there are very few issues with a Lexus. Second, anytime there is one, it is dealt with on a timely, professional and enjoyable basis. I tell First, there are very few issues with a Lexus. Second, anytime there is one, it is dealt with on a timely, professional and enjoyable basis. I tell everyone about my experiences. More
by carey
November 08, 2019
Lexus of London Review My husband and I recently leased the Lexus RX from Lexus of London. This is the second car that we have leased and it is the dealership where we bring My husband and I recently leased the Lexus RX from Lexus of London. This is the second car that we have leased and it is the dealership where we bring our vehicles for service exclusively. We had a great experience with Rick Watson. He is knowledgable and helpful. He went out of his way to make sure we got great value and service. Their maintenance department is also top notch. I trust their advice and they ensure that servicing our car is done well. They always accommodate our busy schedules which is greatly appreciate. I would recommend this dealership without reservation! More
by Leeora
November 08, 2019
First time purchasing and the experience was made simple without any unnecessary stress. Questions were answered and the sales department was very helpful in showing various available options on actual cars without any unnecessary stress. Questions were answered and the sales department was very helpful in showing various available options on actual cars rather then just pictures More
by NV
Employees Worked With
November 07, 2019
sales We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of Lond We were treated with kindness and respect. We had a problem with apple car play. It was resolved later.We look forward to working with Lexus of London. More
by Andy
November 07, 2019
Very clean facilities, equipped with a welcoming atmosphere with fantastic customer service. Sue Vincent is exceptional: she is exceedingly patient and cares to match the perfect vehicle to each cus atmosphere with fantastic customer service. Sue Vincent is exceptional: she is exceedingly patient and cares to match the perfect vehicle to each customer she works will. I will refer everyone I know who is looking for a Lexus to her specifically. More
by knuyten
Employees Worked With
Sue Vincent
November 07, 2019
Larry Liang was very helpful. This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortab This is my first car and he helped me go through all the process of leasing a car. Thanks for speaking in mandarin to my parents. They felt confortable throughout the process of leasing a Lexus. More
by Eugenia
November 07, 2019
Very friendly and polite person with professional skills , reliable and tries his best to help every customer at any time, never wrong contacting with Larry when u need a car! , reliable and tries his best to help every customer at any time, never wrong contacting with Larry when u need a car! More
by Songlin
Employees Worked With
November 07, 2019
Alway Great Service Excellent Communication, Friendly Service . The service at Lexus of London has always been excellent. They have always done what they say there going Excellent Communication, Friendly Service . The service at Lexus of London has always been excellent. They have always done what they say there going to do. I have a 2013 Lexus 300EH with over 180000Km and it drives just like it did when it was new. Lexus of London is the only dealership that has touched it. More
by dd
November 07, 2019
As usual.. As usual, top notch service from Romeo and Tom. The service work took just long enough for me to peruse the used vehicles and contemplate an unplann As usual, top notch service from Romeo and Tom. The service work took just long enough for me to peruse the used vehicles and contemplate an unplanned upgrade. More
by Gord
