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Lexus of London
London, ON
4,010 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,010 reviews
September 25, 2019
Friendly and professional Allen was nice and friendly. He helped me make my decision with detailed explanation and professional suggestions. Then he helped me finish the proces Allen was nice and friendly. He helped me make my decision with detailed explanation and professional suggestions. Then he helped me finish the process in a very efficient way. It was a very pleasant experience. More
by KG Liu
Employees Worked With
September 25, 2019
Thank you for the help Sue came recommended by friends of ours who had dealt with her before. They said she was very knowledgeable, patient and pleasant. I’m glad we had Sue Sue came recommended by friends of ours who had dealt with her before. They said she was very knowledgeable, patient and pleasant. I’m glad we had Sue to help us in purchasing our new 2020 Lexus. She was always quick at responding to emails and phone calls. When Sue wasn’t available, Natalie or Allan we’re able to help us with any questions we had. Also, both of them were very patient and pleasant to work with. Again thanks for everything!!! More
by Jeff & Karen
September 24, 2019
Great service. Allen is friendly and knowledgeable. He is good at explaining policies and tailoring services to the customer’s needs. He is also efficient and is ver Allen is friendly and knowledgeable. He is good at explaining policies and tailoring services to the customer’s needs. He is also efficient and is very responsive. Highly recommended! More
by Pin
Employees Worked With
September 24, 2019
Thanks a lot for excellent sales service Not the first time go for Lexus, and always have patient, professional, friendly sales, Everything just perfect. Thank you Jack and Larry, you and Lex Not the first time go for Lexus, and always have patient, professional, friendly sales, Everything just perfect. Thank you Jack and Larry, you and Lexus are all the best! More
by Christine
September 24, 2019
Tire "Emergency" Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by Tire Pressure warning light appeared Mon AM. Arrived at Service Mon afternoon no appointment. Romeo diagnosed problem, took car right away. Fixed by 4 PM More
by Marxrevue
September 23, 2019
Great experience from Larry Liang Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definite Larry was super patient and helpful with how he showed us and sold us our vehicle. The experience that he created was so smooth that we would definitely recommend it to anyone else in search of a Toyota vehicle! More
by Bo Nguyen
Employees Worked With
September 23, 2019
Fast service and the staff are awesome Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the veh Service and people are very consistent being very nice. Brakes were very low and managed to accommodate me quickly. As usual, they checked out the vehicle for a couple other recommendations. More
by ShelleyBelly
September 23, 2019
Great service Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased Good service helped me find the right vehicle and took their time time to explain all features and option's of the vehicle we purchased More
by Timmy
September 23, 2019
Truly great experience!! Thank you Kevin !!! For making an amazing experience buying my beautiful Lexus , you made my decision very easy ...you and the dealer payed so much at Thank you Kevin !!! For making an amazing experience buying my beautiful Lexus , you made my decision very easy ...you and the dealer payed so much attention to every detail and answering all our questions and going beyond expectations... my husband and I are Impress how easy you made this process for us ... We are thankful and for sure we will recommend you and we will be always your clients .. btw I love my car !! 5 Stars !!! More
by Maria Nunez
September 21, 2019
Always obliging. I have been dealing with Lexus of London for 16 years and have never been disappointed. They are always courteous and cater to your every need. Work I have been dealing with Lexus of London for 16 years and have never been disappointed. They are always courteous and cater to your every need. Work is done as expected and on-time. More
by Lexus couple
Employees Worked With
Shelby Chisholm
