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Lexus of London
London, ON
4,009 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,009 reviews
October 22, 2019
Purchase of our Lexus ES350 October 2019 Purchased our 1st Lexus at this dealership and was very happy with the sales service expertise shown. Kevin was very informative and helpful during t Purchased our 1st Lexus at this dealership and was very happy with the sales service expertise shown. Kevin was very informative and helpful during the purchase process. We even shared a few jokes along the way lol. Nathan Butcher, the tech geek, explained everything with ease and knowledge. We are a little 'tech challenged' but he was very patient and dealt with all our questions. I would recommend both of these people for any of your needs. So far our experience with Lexus of London has been a very good one ! More
by Sally B.
October 22, 2019
Great service, great people I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy I had an appointment and the service started a bit early! Service was great. Service advisor Shelby was informative and great to chat with. Very happy with the dealership More
by hergofer
Employees Worked With
Shelby Chisholm
October 19, 2019
Very patient and know exactly what is the best choice Larry helped me a lot with choosing the car and explain to me step by step what do I need to get the car I want. Really helpful and very nice to talk Larry helped me a lot with choosing the car and explain to me step by step what do I need to get the car I want. Really helpful and very nice to talk to! More
by Jason_G
Employees Worked With
October 18, 2019
Another great experience! This was my second time using Rick to purchase a vehicle. He goes above and beyond to make you feel right at home, and to make your purchase a perfect This was my second time using Rick to purchase a vehicle. He goes above and beyond to make you feel right at home, and to make your purchase a perfect one! Nathan was very knowledgeable and explained the features of my vehicle to me. I was introduced to Thomas in the finance department, he was also very knowledgeable and explained everything in complete detail for me. I have never had such a wonderful experience at a dealership before as I have at Lexus. They take care of you like family and that’s how it should be. Thanks again guys! More
by trisg
October 18, 2019
Best service anywhere Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immed Returned to have 1600kms service on my Lexus RX350. Arrived 15 minutes early and was able to drive directly into service bay and servicing began immediately. Romeo was my service advisor and was fantastic. He looked after all my requests and was very knowledgeable and respectful. More
by Garyrut
Employees Worked With
October 16, 2019
Excellent service. Larry is very friendly and professional, he provided many options to me, it really helped! I could tell that he likes his job so much because he is Larry is very friendly and professional, he provided many options to me, it really helped! I could tell that he likes his job so much because he is really enthusiastic about it. More
by Jessica
Employees Worked With
October 15, 2019
Good man and great job He gave us a detailed description of the vehicle . Let us knew a lot of the performance of the vehicle.Help us to do lots of work. He gave us a detailed description of the vehicle . Let us knew a lot of the performance of the vehicle.Help us to do lots of work. More
by mevic
Employees Worked With
October 15, 2019
Service As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience As always, we are promptly greeted and given the details and cost of service work that is to be done, and offered a loaner vehicle for our convenience More
by Margaret
Employees Worked With
Tom Hiscott, Lauren Rossini, Shelby Chisholm
October 15, 2019
Servicing my vehicle Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of th Service and customer care is truly second to none. Customer always comes first and no concern is to small. The level of service I receive is one of the main reasons I will buy another Lexus. More
by Ed
Employees Worked With
Adam McCallum
October 15, 2019
wonderful shop experience detailed information giving.Help me got the right car.He is very familiar with the various data of the car. Understand my needs and give me the right detailed information giving.Help me got the right car.He is very familiar with the various data of the car. Understand my needs and give me the right advice More
by leo
Employees Worked With
