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Lexus of London
London, ON
4,117 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,117 reviews
February 21, 2020
Easiest and most pleasant vehicle purchase ever We had done our research prior to going to dealership so we knew what we wanted. None the less, there is anxiety with such a large purchase. Immediat We had done our research prior to going to dealership so we knew what we wanted. None the less, there is anxiety with such a large purchase. Immediately upon entering the Lexus dealership (first time there), we felt comfortable due to the atmosphere and greeting received. We sat with Sue Vincent from Sales and were further put at ease by her pleasant manner and straight forward and clear communication on the vehicle itself, warranty, and answers to the many questions any purchaser has. Test drive, a few follow up questions, a bit of think and compare time and we bought that day to take advantage of winter tire promotion while still in effect. Two weeks post sale there was an issue with one of the existing tires on the vehicle to which Lexus addressed the issue - over the phone and within minutes - to our complete satisfaction. Best vehicle purchase experience ever and we would definitely go to Lexus of London again - not to mention the vehicle is wonderful. More
by John W
Employees Worked With
Other Employees :
Allan Calvert, Sue Vincent, Lauren Rossini
February 21, 2020
Larry is a very nice dealer! ! He always answer your questions patiently and find a solution for you. He also is a kind help sales! questions patiently and find a solution for you. He also is a kind help sales! More
by Zmyhqk
Employees Worked With
February 20, 2020
Warm welcome, wonderful service, excellent promotion, and great car. Them can help you to find the most suitable vehicle for you, and give you an incredible low discounts! Trust me, they are the best! great car. Them can help you to find the most suitable vehicle for you, and give you an incredible low discounts! Trust me, they are the best! More
by carolinedong233
February 20, 2020
Only facts no bull! Very nice presentation. Everyone is friendly. Everyone is down to earth. will definitely be back. Not able to chance the list price at all. Generall Very nice presentation. Everyone is friendly. Everyone is down to earth. will definitely be back. Not able to chance the list price at all. Generally a good experience. More
by Frank.Lisetto
Employees Worked With
Other Employees :
Alex?, Sue Vincent, Rhonda Thompson, Thomas Geeves
February 19, 2020
Impressive I think it's a big auto store, the employees here are very professional and kindly. Larry is a very nice guy in this store. I think it's a big auto store, the employees here are very professional and kindly. Larry is a very nice guy in this store. More
by zhzhichun
February 18, 2020
He is a really good sealer，considered everything that I need. Give me a perfect experience of this purchase. Thought me how to drive this car. need. Give me a perfect experience of this purchase. Thought me how to drive this car. More
by Zery
Employees Worked With
February 16, 2020
A patient dealer. Larry is a pretty nice dealer. Strongly recommend Larry. Even though I did not buy a car, Larry still told me details and earned more discount from ma Larry is a pretty nice dealer. Strongly recommend Larry. Even though I did not buy a car, Larry still told me details and earned more discount from manager. More
by Kenji
February 14, 2020
Excellent Care We have been dealing with the Lexus Family of London for nearly 20 years during which time I have owned 2 Lexus Sedans. My husband took the car for We have been dealing with the Lexus Family of London for nearly 20 years during which time I have owned 2 Lexus Sedans. My husband took the car for an oil change this time so I am not certain with whom he dealt during his visit, but he remarked that they we're all very courteous and eager to please. Another reason we have kept our current Lexus is because it hasn't given us an ounce of trouble and we really didn't care for the design change in Grille after 2012. I love my black Special Edition 350 Sedan with black and tan interior. Carol Setterington More
by carolorken
Employees Worked With
Other Employees :
Karen and Carly stand out in my mind but absolutely everyone who has touched our car is tops with us., Carly Vandermolen
February 14, 2020
Allen is good with his customers. He think for his customers and want you to really enjoy buying the car with reliability. Thank you very much customers and want you to really enjoy buying the car with reliability. Thank you very much More
by aliencraftart
