Lexus of London | Page 224

Routine maintenance check. Prompt service, friendly staff and work well done. Highly recommend Lexus London. Will certainly purchase a vehicle from them again and have it servic Prompt service, friendly staff and work well done. Highly recommend Lexus London. Will certainly purchase a vehicle from them again and have it serviced there. More

From service to sales, the dealership has been most helpful. We are happy with our new RSX, and the assistance from the sales and service team. This is our 4th Lexus for service and sales at Lexus o helpful. We are happy with our new RSX, and the assistance from the sales and service team. This is our 4th Lexus for service and sales at Lexus of London. All departments are professional and have met our needs as vehicle owners. More

Good pricing Kevin was really helpful in choosing our vehicle. We went in with one vehicle in mind and he didn't try to force us into buying another, but he did sh Kevin was really helpful in choosing our vehicle. We went in with one vehicle in mind and he didn't try to force us into buying another, but he did show us another vehicle than the one we intended to test drive. The price of the car was great, considering it was a CPO vehicle, but there was really no room for any negotiation of any sorts. The purchasing experience was very nice however. At pickup they brought the vehicle inside the showoom and afterwards helped us understand all the features of the vehicle by sitting in the car and setting everything up. The overall experience was great, BUT there's 2 things that I didn't like. First was that we were unaware that the trade-in vehicle appraisal was being done with winter tires, which I was planning to keep to bring down the cost of the new ones I'd have to buy with the new car, as they're double the price. Secondly, we asked for a new license plate at time of purchase, but a week later, 20 minutes before pickup, I was called and asked if I was going to use the same license plate. I said no, I have a new license plate request on the bill of purchase a week ago, but then was told it was too late to get a plate and I could just use my old one and they'll remove it from the bill of purchase. More

Excellent Service Such an honest dealership! I have never had a problem with any issue at Lexus of London. They are simply the best. Honest, and respectful! They s Such an honest dealership! I have never had a problem with any issue at Lexus of London. They are simply the best. Honest, and respectful! They seem to bend over backwards to make everything a positive experience. Service Department personnel makes buying a Lexus easy knowing you will always get top notch service. More

Top notch service Karen and Romeo have always been a pleasure to deal with. Sad to see my Lexus go, but so appreciative at the level of service I've received over the Karen and Romeo have always been a pleasure to deal with. Sad to see my Lexus go, but so appreciative at the level of service I've received over the years from these two! More

Thankyou Kevin for your service. The suv you suggested was perfect for our needs. We love the sports model. And Thankyou for the follow up call. It is much appreciated. was perfect for our needs. We love the sports model. And Thankyou for the follow up call. It is much appreciated. More

Very good Good people make a great product.. I'm always satisfied with the results and the staff is always attentive from the minute I arrive, many thanks Good people make a great product.. I'm always satisfied with the results and the staff is always attentive from the minute I arrive, many thanks More

A good experience Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't Buying a new car can be an intimidating experience but not this time around. Kevin Gittens and the team made it a pleasant experience and I couldn't be more thrilled with the quality and comfort of my new RX 350. I would highly rate the dealership and the vehicle. More

Customer Attention From the first moment we stepped into the showroom we were treated not only like valuable customers but valued friends as well. We really appreciated From the first moment we stepped into the showroom we were treated not only like valuable customers but valued friends as well. We really appreciated the attention to all details related to purchasing a vehicle. More

Purchased a used vehicle Kevin Gittens helped my family & I find a vehicle that was perfect for us - Kevin will be the first person I go to when I need a vehicle in the future Kevin Gittens helped my family & I find a vehicle that was perfect for us - Kevin will be the first person I go to when I need a vehicle in the future. He will also be the first person I recommend to anyone looking for a new/used vehicle. More