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Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,184 reviews
November 21, 2020
Traded in our 2015 RX350 and purchased a 2020 Demo RX350 through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made t through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made time to make sure we were looked after and spearheaded the sale, ensuring top price for our trade. Both times we have dealt with Stephanie have been totally awesome because she is a straight shooter, to the point, with no dancing in circles...very much appreciated in this current climate. Thank you again Stephanie! Lino Prelazzi More
by Lino
November 21, 2020
Excellent service as always . Available to answer my questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing More
by Madeleine moussa-sadek
November 20, 2020
My entire experience was top-notch. Sue was very knowedgeable, friendly and efficient. Jordan did a great job of delivering the vehicle. And a special shout-out to Thomas, who was a great sport de knowedgeable, friendly and efficient. Jordan did a great job of delivering the vehicle. And a special shout-out to Thomas, who was a great sport dealing with a couple of playful customers and who went above and beyond to ensure that my car was available very quickly. Brilliant! Thank you to the entire LL team. More
by wtjoelker
Employees Worked With
Sue Vincent, Thomas Geeves, Adam Mann
November 20, 2020
Lexus of London staff are friendly and knowledgeable, the service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle to having it serviced. Thanks Lexus of London. More
by larry.mcnaughton
Employees Worked With
Other Employees :
Sue Vincent, Lauren Rossini, CARMEN Jones
November 20, 2020
Hello, I dealt with Kevin Gittens - he was honest, sincere and just a pleasure to deal with. The car's detailing work was incredible and a Lexus IS300 is a dream to drive. Do the smart thing, choose K sincere and just a pleasure to deal with. The car's detailing work was incredible and a Lexus IS300 is a dream to drive. Do the smart thing, choose Kevin for your Lexus needs. More
by hamza48_5
Employees Worked With
Kevin Gittens
November 19, 2020
Good service by the sales personnel. Great cars and nice prices. Would consider recommending to other friends to use this dealer. Good memories will use in the future. prices. Would consider recommending to other friends to use this dealer. Good memories will use in the future. More
by Yue Dou
November 19, 2020
The first time I bought a car, the service is very good and the after-sales service is also very good. Thank you very much. and the after-sales service is also very good. Thank you very much. More
by Rh
November 19, 2020
We have dealt with this dealership for 12 plus years and are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding. More
by hdmoir
November 19, 2020
Service and showroom are safe, clean and comfortable. Personnel are polite, and adhere to COVID Protocols. my car was completed on schedule. Job well done! Personnel are polite, and adhere to COVID Protocols. my car was completed on schedule. Job well done! More
by Kohnr
Employees Worked With
CARMEN Jones
November 18, 2020
friendly service, professional and useful suggestion, clear explanation, very nice. I will come back. If you need a sales representative, I do recommend Allen Zhang! clear explanation, very nice. I will come back. If you need a sales representative, I do recommend Allen Zhang! More
by yiping0457
Employees Worked With
Allen Zhang
