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Lexus of London

London, ON

4.9
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,184 reviews

November 21, 2020

Traded in our 2015 RX350 and purchased a 2020 Demo RX350 through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made t More

by Lino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Geeves
November 21, 2020

Excellent service as always . Available to answer my questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing More

by Madeleine moussa-sadek
Customer Service
Quality Of Work
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Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
November 20, 2020

My entire experience was top-notch. Sue was very knowedgeable, friendly and efficient. Jordan did a great job of delivering the vehicle. And a special shout-out to Thomas, who was a great sport de More

by wtjoelker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent, Thomas Geeves, Adam Mann
November 20, 2020

Lexus of London staff are friendly and knowledgeable, the service from all the departments is excellent and reasonable. Overall it has been a great experience, from the purchasing and financing of my vehicle More

by larry.mcnaughton
Customer Service
Quality Of Work
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Price
Recommend Dealer
Yes
Employees Worked With
John Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Vincent, Lauren Rossini, CARMEN Jones
November 20, 2020

Hello, I dealt with Kevin Gittens - he was honest, sincere and just a pleasure to deal with. The car's detailing work was incredible and a Lexus IS300 is a dream to drive. Do the smart thing, choose K More

by hamza48_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
November 19, 2020

Good service by the sales personnel. Great cars and nice prices. Would consider recommending to other friends to use this dealer. Good memories will use in the future. More

by Yue Dou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji
November 19, 2020

The first time I bought a car, the service is very good and the after-sales service is also very good. Thank you very much. More

by Rh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji, Allen Zhang
November 19, 2020

We have dealt with this dealership for 12 plus years and are driving our fifth RX 350. Our experience at this dealership has always been excellent. The staff are friendly and courteous. Karen is outstanding More

by hdmoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2020

Service and showroom are safe, clean and comfortable. Personnel are polite, and adhere to COVID Protocols. my car was completed on schedule. Job well done! More

by Kohnr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
November 18, 2020

friendly service, professional and useful suggestion, clear explanation, very nice. I will come back. If you need a sales representative, I do recommend Allen Zhang! More

by yiping0457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
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