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Lexus of London
London, ON
4,112 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,112 reviews
October 09, 2020
Service was excellent.repair cost was out of per potions repair Labour costed more Than alternator and diagnostic should’ve been included in final Repaire if Repaire Done at same facilities. Take look in repair Labour costed more Than alternator and diagnostic should’ve been included in final Repaire if Repaire Done at same facilities. Take look in my Repaire bill Mr. Khanpara More
by Dkhanpara
Employees Worked With
October 03, 2020
I've been a client for years, this is my fourth Lexus lease. Always professional, courteous, very knowledgeable and personal. Sue Vincent was great to work with on this lease and the last one. Thank lease. Always professional, courteous, very knowledgeable and personal. Sue Vincent was great to work with on this lease and the last one. Thank you Sue!! Thomas Geeves in finance dept. very helpful and informative. Service Dept. is the very best, efficient, friendly, comparable prices but way beyond routine service depts. More
by kmychayluk
Employees Worked With
Other Employees :
Sue Vincent, Thomas Geeves, Adam Mann
October 01, 2020
Lexus follows proper COVID protocols which made us feel safe for our test drive. Knowledgeable and friendly staff. Rick was able to get us a great price!!! safe for our test drive. Knowledgeable and friendly staff. Rick was able to get us a great price!!! More
by John
October 01, 2020
Excellent as always. I will be your lifelong customer. There was a problem in order and they fixed like a 5 start hotel white glove service. There was a problem in order and they fixed like a 5 start hotel white glove service. More
by syd0071
Employees Worked With
dont remember the name
October 01, 2020
Everyone was kind to me.I will use again next time.I Everyone was kind to me. I will use again next time. I especially liked the friendliness of the service desk. Oh, the coffee taste was ã… ã… . Everyone was kind to me. I will use again next time. I especially liked the friendliness of the service desk. Oh, the coffee taste was ã… ã… . More
by choi5809
Employees Worked With
CARMEN Jones
October 01, 2020
Great service. Very happy with first visit to Lexus London. Happily answered all of my questions. Professional and knowledgeable service staff. Went above and beyond. Thanks London. Happily answered all of my questions. Professional and knowledgeable service staff. Went above and beyond. Thanks More
by Bolandmm84
Employees Worked With
September 30, 2020
Kevin met us in the lot while we were looking at their used Lexus NX's. He was very polite, made time to discuss the cars we were looking at (we didn't have an appointment), and helped us decide on the be used Lexus NX's. He was very polite, made time to discuss the cars we were looking at (we didn't have an appointment), and helped us decide on the best option for us. Good first experience with Lexus and this dealership. More
by Mark
Employees Worked With
Kevin Gittens, Thomas Geeves
September 30, 2020
Good experience dealing with Rick Watson, would definitely recommend. Was a great experience. Would recommend to any friends or family who are looking for positive experience. definitely recommend. Was a great experience. Would recommend to any friends or family who are looking for positive experience. More
by christopher
Employees Worked With
September 30, 2020
Was a pleasure to work with Rick. Very clear and friendly. Hope to meet again in the future next time around! I would recommend to anyone. friendly. Hope to meet again in the future next time around! I would recommend to anyone. More
by Olly
Employees Worked With
