Lexus of London

This dealership is a highly invitational place. I have a purchasing process that serves me well b/c it equips me with complete knowledge about vehicles under consideration before I take a decision. Doing s purchasing process that serves me well b/c it equips me with complete knowledge about vehicles under consideration before I take a decision. Doing so takes a long time; about two months for this purchase. Rick Watson clearly understood this approach and showed a level of product knowledge and patience that was second to none that I have experienced. I was particularly impressed with how thoroughly Rick sought out answers to question after question that I presented to him. He engaged other Lexus team members to provide information in their areas of specialty when appropriate and remained in constant communication with me as the process unfolded. From among nine luxury SUV makes and models that were under consideration this year, I was able to confidently choose the RX350 as my daily driver for the next 5-6 years. If the level of maintenance service during this time matches the sales experience, it's a "slam dunk" that this Lexus dealership will be part of that process too. More

Hands down the best dealership I have ever been with-have been a customer for over 10 years-Karen and Romeo in service and Rick in sales make an unbeatable team. They are organized, respectful and always hap been a customer for over 10 years-Karen and Romeo in service and Rick in sales make an unbeatable team. They are organized, respectful and always happy and polite. I cannot say enough about this dealership! More

Kevin is the personification of professional. He is attentive, respectful, and committed to the experience one would expect when purchasing a Lexus. Thank you Kevin, and thank you to the team! (Thomas attentive, respectful, and committed to the experience one would expect when purchasing a Lexus. Thank you Kevin, and thank you to the team! (Thomas, Jordan, and Karen get shout outs as well!) More

I’m very satisfied with Larry’s outstanding customer service. The whole process is smooth and comfortable. He is very thoughtful, kind and warm. If I ever need to purchase another vehicle, I’ll definite service. The whole process is smooth and comfortable. He is very thoughtful, kind and warm. If I ever need to purchase another vehicle, I’ll definitely come back to him! More

Exceptional service as always. They start service the exact time your appointment is and tell you when it will be done. They value the customer. I believe her name is Karen who works in the service depar exact time your appointment is and tell you when it will be done. They value the customer. I believe her name is Karen who works in the service department but she is very kind and considerate. Romeo is excellent too.I have no reason to go anywhere else. More

Appointment started 1-hour later than promised, and I wasn’t advised of the delay. A 2-hour wait time have snow tires installed way too long. wasn’t advised of the delay. A 2-hour wait time have snow tires installed way too long. More

Karen Campbell, once again, provided excellent service for my ‘07 Lexus and I thank her for pointing out service required for my vehicle due to its age rather than the relatively low kilometres driven. for my ‘07 Lexus and I thank her for pointing out service required for my vehicle due to its age rather than the relatively low kilometres driven. More

Larry is an amazing person and how to do business, smooth negotiation with good offers for what I will get, thanks for doing your best. negotiation with good offers for what I will get, thanks for doing your best. More

Excellent service. Could not have asked for my snow tire purchase and installment to go any better. Carmen was professional, helpful and everything was done in good time. Many thanks! purchase and installment to go any better. Carmen was professional, helpful and everything was done in good time. Many thanks! More

Loved my experience of getting my first Lexus from Lexus of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. of London. Kevin Gittens especially made extra effort to take of all my needs. Thanks for the help. More