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Lexus of London
London, ON
4,067 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,067 reviews
October 01, 2020
Great service. Very happy with first visit to Lexus London. Happily answered all of my questions. Professional and knowledgeable service staff. Went above and beyond. Thanks London. Happily answered all of my questions. Professional and knowledgeable service staff. Went above and beyond. Thanks More
by Bolandmm84
Employees Worked With
October 01, 2020
Lexus follows proper COVID protocols which made us feel safe for our test drive. Knowledgeable and friendly staff. Rick was able to get us a great price!!! safe for our test drive. Knowledgeable and friendly staff. Rick was able to get us a great price!!! More
by John
September 30, 2020
Kevin met us in the lot while we were looking at their used Lexus NX's. He was very polite, made time to discuss the cars we were looking at (we didn't have an appointment), and helped us decide on the be used Lexus NX's. He was very polite, made time to discuss the cars we were looking at (we didn't have an appointment), and helped us decide on the best option for us. Good first experience with Lexus and this dealership. More
by Mark
September 30, 2020
Good experience dealing with Rick Watson, would definitely recommend. Was a great experience. Would recommend to any friends or family who are looking for positive experience. definitely recommend. Was a great experience. Would recommend to any friends or family who are looking for positive experience. More
by christopher
Employees Worked With
September 30, 2020
Was a pleasure to work with Rick. Very clear and friendly. Hope to meet again in the future next time around! I would recommend to anyone. friendly. Hope to meet again in the future next time around! I would recommend to anyone. More
by Olly
Employees Worked With
September 29, 2020
Service personnel are friendly, welcoming, knowledgeable & answer any questions in a straightforward manner. Everything one would expect. Would highly recommend Lexus of London service to everyone. & answer any questions in a straightforward manner. Everything one would expect. Would highly recommend Lexus of London service to everyone. More
by peel1917
September 29, 2020
It was a great experience buying this car. I appreciated the friendly staff and efficient process of completing the sale. Thank you very much. I will return for future business. Khalil the friendly staff and efficient process of completing the sale. Thank you very much. I will return for future business. Khalil More
by Mohammed Khalil
Employees Worked With
September 28, 2020
I had a wonderful experience dealing with Lexus or London. Kevin was great and very helpful, he answered all my questions throughly. Great and friendly service. Would definitely recommend London. Kevin was great and very helpful, he answered all my questions throughly. Great and friendly service. Would definitely recommend More
by Lindsaycleator
September 25, 2020
Larry is great people who is so kind, patient and professional. He help me to find the excellent car. I am so happy for this NX300. professional. He help me to find the excellent car. I am so happy for this NX300. More
by jingyi
September 25, 2020
It was a pleasant experience working with everyone at the dealership. I was not push into anything. I am from Toronto and Lexus of London was able to give me the best deal. dealership. I was not push into anything. I am from Toronto and Lexus of London was able to give me the best deal. More
by sshiwmangal
