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Lexus of London

London, ON

4.9
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,184 reviews

December 30, 2020

Kevin Gittens did an excellent job of facilitating the purchase of my first Lexus. I am extremely happy with my new car the the process of our test drive, purchase and pick up. More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
December 30, 2020

I traded up to the new 2021 RX 350 from my 2017 RX 350. This was the second time in 4 years that I concluded a trade with Sue Vincent. The process was friendly, and efficient, making the experience comfort More

by CRAIG & FRAN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan, Sue Vincent, Lauren Rossini
Feb 03, 2021 -

Lexus of London responded

Good Afternoon Craig and Fran Thank you for your review about your most recent experience with Sue and most importantly thank you for your continued patronage! On behalf of the team, we sincerely appreciate it. Have an amazing day, Stephanie Shearsby Senior Sales Manager Lexus of London

December 28, 2020

This has been our second experience at Lexus of London and working with Sue Vincent. It is such a pleasant experience and I recommend bot Sue and Lexus of London to everyone I speak with. And the car???? More

by sdbritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
December 28, 2020

Kevin Gittens did an excellent job of facilitating the purchase of my first Lexus. Kevin is an excellent balance of personable and professional. Kevin was knowledgeable and friendly and delivered on all p More

by B. Power
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
December 24, 2020

This car is my baby. She is always well cared for and the wash/clean is always a welcomed perk! Downside is, I always get a nicer car than what I currently have as a loaner. It results in me wanting an upgr More

by Naushin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
December 23, 2020

We were pleasantly surprised how easy Lexus and Sue Vincent made our car purchase experience. We had not bought a car for 16 years and our past experiences had been very stressful, price haggling,”have More

by Carol
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan, Jack Ji, Sue Vincent, Thomas Geeves
December 23, 2020

My wife and I dealt with Kevin Gittens for the purchase of our new Lexus. Kevin was great to deal, took the time answer our questions, was excellent to deal with on pricing, I would highly recommend Kevin More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini, Kevin Gittens
December 22, 2020

Karen is consistently excellent and we are always pleased with our service. We use Lexus service to be sure the job is done right. The car is always washed and ready in a timely manner. More

by cmacrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

Excellent service. I had a couple of specific demands which were met. I keep my tires at different pressures. Everything done on time. Waiting area properly set up for social distancing. More

by hergofer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2020

Larry helped me get my new car. He responded to all my questions promptly. He showed a high level of professionalism and I’m satisfied with my purchase. More

by lixxxxx
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Ji
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