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Lexus of London

London, ON

4.9
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,184 reviews

January 15, 2021

First time service since purchasing my Lexus. From the moment I called till the moment I picked up my car - the service was exceptional. Great place to buy and service your Lexus. More

by Sue65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of London responded

Hello Sue! Thank you for taking the time to leave us a review! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 15, 2021

service done on time and all good included a great car service done on time and all good included a great car wash any other iitems put on schedule for another time i wasw very pleased More

by jchaplick2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
Feb 03, 2021 -

Lexus of London responded

Good Afternoon! Thank you for taking the time to leave us a review, we really appreciate it! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 13, 2021

VERY NICE DEALERSHIP WAS THERE TO DROP OFF FATHERS CAR FOR SERVICE JORDAN WAS VERY HELPFUL HE KNEW I WAS JUST LOOKING BUT TOOK ME AROUND HE HAD GREAT PRODUCT KNOWLEDGE WAS FRIENDLY AND VERY PROFFESSIONAL More

by Jaimatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Skellett
January 13, 2021

Easy to talk to knows his cars !!! Was in to look at a used car I would recommend him to friends and family His product knowledge is amazing More

by Faj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Skellett
January 11, 2021

We purchased our Lexus from Rick Watson of Lexus of London. I would not only highly recommend Lexus of London to deal with; but also Rick. Rick was phenomenal to work with, friendly, professional, know More

by Mwalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
Feb 03, 2021 -

Lexus of London responded

Good Afternoon, Thank you for taking the time to leave us a review about your experience with Rick and Lauren! We look forward to having you back in service! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 06, 2021

Hands down the best car buying experience. From start to finish, Rick didn't stop working until I was happy! It was worth the hour the drive to get a deal and work with a truly amazing team. If you are in t More

by wiltoncustomhomesltd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
Feb 03, 2021 -

Lexus of London responded

Good Afternoon! Thank you for such a thoughtful review about your experience with Rick and the team as it was an absolute pleasure to earn your valued business. We look forward to having you back for service! Stephanie Shearsby Senior Sales Manager Lexus of London

January 05, 2021

One of the best car buying experience of my life. From start to finish, Rick didn't stop working until I was happy! Even as far as making sure the car was detailed to perfection before I picked it up. More

by Yvonne T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of London responded

Hello Yvonne! Thank you for taking the time to leave us a review. Hope you are loving your new vehicle! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 05, 2021

Allen is always thoughtful and helpful. Because of his sound knowledge of Lexus vehicles, he provided useful information to us and helped us to find the right car.Allen, you are the star! More

by bochao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
Feb 03, 2021 -

Lexus of London responded

Hello Bochao, Thank you for taking the time to leave us a review - Allen really takes pride in assisting his guests in getting into a vehicle that truly works best for them! We appreciate the opportunity to earn your business! Have a great day, Stephanie Shearsby Senior Sales Manager Lexus of London

January 04, 2021

I did not buy new from Lexus of London but I still bought a Lexus. Sue helped me in my decision on which model would be best for what I needed. I ended up getting one used that was fresh out of a lease and v More

by Joe.hughey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
Feb 03, 2021 -

Lexus of London responded

Hello Joe! Thank you for the amazing review about your experience with Sue - she has truly always gone above and beyond to make each guest her #1 priority and ensure they get the perfect vehicle for them! Have an amazing day, Stephanie Shearsby Senior Sales Manager Lexus of London

December 30, 2020

Sue was very knowledgeable, professional and pleasant to deal with. She went out of her way to come in for delivery of vehicle on her scheduled day off I would recommend her and deal with her again More

by cindydesrochers
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
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