Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,296 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,297 reviews
April 20, 2021
Always courteous and helpful. A pleasure to deal with. I have dealt with Rick twice now and on both occasions he was clear about what was possible given what I was looking for and we were able to come to a have dealt with Rick twice now and on both occasions he was clear about what was possible given what I was looking for and we were able to come to a satisfactory outcome. More
by cbrown3
Employees Worked With
April 18, 2021
Always friendly great service,Karen Campbell always handles any problems in service. The young gentlemen who has a great smile directs your car into service spot. handles any problems in service. The young gentlemen who has a great smile directs your car into service spot. More
by Fisher.joannt
April 17, 2021
We were lucky to meet Larry Liang and his manager Jack Ji for our new car, it is a great experience to work with, always friendly and supportive, highly recommend! for our new car, it is a great experience to work with, always friendly and supportive, highly recommend! More
by shuishenzh
April 17, 2021
I have had only positive experiences at Lexus of London over the years. All members of the service staff genuinely care about their customers and provide clear and detailed information about repairs. over the years. All members of the service staff genuinely care about their customers and provide clear and detailed information about repairs. More
by Elaine
Employees Worked With
CARMEN Jones
April 16, 2021
Sue was very friendly and professional . I found her very helpful. Buying a car is not something I Love to do but she was very helpful. Thanks Sue helpful. Buying a car is not something I Love to do but she was very helpful. Thanks Sue More
by themckellars@execulink.com
Employees Worked With
Sue Vincent
April 16, 2021
Always superb! Thank you for the great staff and knowledgeable service centre. I have been coming here for years to purchase and service my vehicles. knowledgeable service centre. I have been coming here for years to purchase and service my vehicles. More
by WendyCB
April 16, 2021
Very professional. Waiting area clean and spaced out to make everyone feel safe. Work was done on time, loaner vehicle was very clean and Karen sanitized prior to us taking it. to make everyone feel safe. Work was done on time, loaner vehicle was very clean and Karen sanitized prior to us taking it. More
by bill_perry
April 15, 2021
Very clean, always they keep their appointment even during the covid-19 time. Staff members are very gentle knowlegeable and do their job with care. during the covid-19 time. Staff members are very gentle knowlegeable and do their job with care. More
by Atoshim
Employees Worked With
CARMEN Jones
April 14, 2021
Lexus of London service representatives are exemplary in delivery of service I am very happy with my interactions. I expect to be back again soon. delivery of service I am very happy with my interactions. I expect to be back again soon. More
by cecil899
Employees Worked With
April 14, 2021
Always friendly and eager to make your day the best it could be. Highly recommend their business. Have worked with many employees in all departments. could be. Highly recommend their business. Have worked with many employees in all departments. More
by Kathryn
Employees Worked With
Sue Vincent, Adam Mann, CARMEN Jones
