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Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Trade-in Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,184 reviews
January 27, 2021
Larry is very nice. He introduced their different line products and help make comparison between feature and price. Gave me detail explanation of their activity.Thanks for his excellent service. products and help make comparison between feature and price. Gave me detail explanation of their activity.Thanks for his excellent service. More
by Leo
Employees Worked With
January 25, 2021
Walked in after trying another dealership just to see what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took what Lexus London has to offer. I was introduced to Kevin. Told him what I was looking for and what I am currently driving. He suggested RX350. Took it for a drive. Loved it and bought it the same day/visit. Best part of the experience was that Kevin knew what I was looking for, trusted me, made me feel comfortable and worked hard for me when I told him that this was the price that will work fir me. Stephnie, the manager and Lauren the financier were amazing as well. This dealership has a dedicated guy Jordan to explain all the different features on the car. The communication about the car pick up day snd time was amazing. Loved the experience with Lexus London. Thank you again everyone. Manjit Singh Sitara Indian Cuisine Sarnia Ontario More
by Manjit Singh
January 23, 2021
The service is excellent and makes people feel at home. Then I am also very satisfied with the car I bought, the performance of the car is very good, very economical. Then I am also very satisfied with the car I bought, the performance of the car is very good, very economical. More
by pengyue
January 23, 2021
Pleasant, no hard sales pitch, allowed me to decide my course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer. course of action hence building my confidence in the service I would receive. I would definitely recommend this dealer. More
by newman
Employees Worked With
January 23, 2021
Reliable brand, various choices at store. Nice team works effectively. Appreciate all the staff's effort. Definitely would to refer my family and friends here. effectively. Appreciate all the staff's effort. Definitely would to refer my family and friends here. More
by Claudia Hu
January 22, 2021
I bought car from Larry twice. He is very nice and professional. Lexus is excellent brand in the world. I highly recommend Larry to you! professional. Lexus is excellent brand in the world. I highly recommend Larry to you! More
by Lily Hudson
January 22, 2021
I just purchased a 2020 RX 350 Executive Driven demo from Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. Firs Rick Watson. Very impressed with the time and respect that he gave to me. I have purchased many cars and Rick made the sales process seamless. First time purchasing a 'demo' vehicle and was very impressed with detailing and delivery of the 'like new' vehicle to my door by the driver Rob. I feel I received an excellent price on my Lexus vehicle and would definitely purchase again from Rick in the future. Highly recommend Rick and Lexus of London! More
by L. Bradshaw
January 21, 2021
Allen was a fantastic sales rep and made leasing our RX a very easy and straightforward process. He is very detail-oriented and honest when showing us different cars and has a great sense of humor. Would def very easy and straightforward process. He is very detail-oriented and honest when showing us different cars and has a great sense of humor. Would definitely work with him again in the future. More
by alina
January 20, 2021
GREAT CUSTOMER SERVICE WAS VERY HELPFUL AND KNEW HIS PRODUCTS WAS NOT PUSHING AND WANTED TO MAKE SURE THAT I HAD ALL THE INFORMATION I NEEDED BEFORE LEAVING PRODUCTS WAS NOT PUSHING AND WANTED TO MAKE SURE THAT I HAD ALL THE INFORMATION I NEEDED BEFORE LEAVING More
by CSPADA
Employees Worked With
Jordan Skellett
January 20, 2021
I recently purchased a 2012 ES350 Lexus from Rick Watson, and I must say the experience was wonderful. I would not hesitate to recommend Rick and Lexus of London for their automotive needs. and I must say the experience was wonderful. I would not hesitate to recommend Rick and Lexus of London for their automotive needs. More
by Sean McAnulty
