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Lexus of London
London, ON
4,211 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,211 reviews
December 01, 2025
We visited this dealership just to inquire about the Lexus vehicles and ended up leaving with an RX350 on order. Super pleased with the experience with Gentrit. Lexus vehicles and ended up leaving with an RX350 on order. Super pleased with the experience with Gentrit. More
by osborne.lindag
December 01, 2025
This is our sixth (6) Lexus we have purchased from Lexus of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendl of London. We have been extremely satisfied with the manner we have been treated by both the sales and service staff. Staff are always very friendly, professional and knowledgeable about the product and servicing of the vehicles. Satisfied with both the vehicles purchased and our established relationship we have returned time and again. Jillian Cook was our Product Specialist, on this an a previous purchase and she could not have been more helpful and patient as we looked at a couple of models, colours, features and options. Thank you Jillian and all. More
by PVJ
Employees Worked With
Other Employees :
Akeem Pearce
November 29, 2025
Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. Rick made the process stress-free and enjoyable, ensuring I felt confident and well-informed throughout. His genuine care for his customers really stands out. I’m thrilled with my new Lexus and truly grateful for Rick’s help! The delivery team was wonderful — they patiently walked me through every feature, set everything up perfectly, and made sure I felt confident with my new Lexus before leaving the dealership. The finance team was equally outstanding; they were professional, transparent, and made the paperwork process quick and easy. I am truly grateful for such a seamless and exceptional experience. I highly recommend Rick and the entire team!” More
by Sequoia
November 29, 2025
Very very very very very very very very very very very very very very good very very very good More
by Sheng13793188796
November 29, 2025
Dealing with Rick Watson, for my seventh Lexus vehicle, was a pleasure. Friendly, responsive and very professional. I would recommend him to anyone. It was my first encounter with Chris and Akeem at Lexu was a pleasure. Friendly, responsive and very professional. I would recommend him to anyone. It was my first encounter with Chris and Akeem at Lexus of London and they were top notch as well. More
by Greg
November 29, 2025
Rick is an excellent car salesman. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appre He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciate his honesty and great customer service. Highly recommended More
by Amirws
Employees Worked With
November 28, 2025
John made the buying process simple and comfortable. He was honest, responsive, and never pushy. A great experience overall. He was honest, responsive, and never pushy. A great experience overall. More
by sherrywxm0123
November 28, 2025
I’ve had a wonderful experience with Jillian; her performance was outstanding. I sincerely appreciate her assistance in helping me find my vehicle. I had the same experience with Ryan as well. He wa performance was outstanding. I sincerely appreciate her assistance in helping me find my vehicle. I had the same experience with Ryan as well. He was so friendly and supportive. More
by Ali
November 27, 2025
Larry is a good sales with passion and good service, the whole company is friendly and kind. whole company is friendly and kind. More
by Zhaoyizhe5391
November 27, 2025
We’ve had both good and not-so-good experiences at other dealerships in the past, but Lexus of London was truly a step above them all. Everyone we interacted with was attentive, professional, and never made dealerships in the past, but Lexus of London was truly a step above them all. Everyone we interacted with was attentive, professional, and never made us feel pressured. Gentrit was especially excellent—attentive, respectful, and genuinely invested in helping us. We honestly felt like the entire team was working for us. More
by bboshart
Employees Worked With
