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Lexus of London

London, ON

4.9
4,231 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,231 reviews

December 21, 2025

Well I haven’t been happier or more excited about a huge purchase!!! Lisa made my gift to myself a real simple process! It was like magic! She made it seamless and professional and she listened to what I wa More

by stacyrogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reece Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Lexus of London responded

We're thrilled to hear about your fantastic experience, Stacy! It's wonderful that Lisa and Bo made your purchase so enjoyable and seamless. Welcome to the Lexus Community! Your satisfaction means everything to us, and we look forward to seeing you again soon. Enjoy your new ride!

December 20, 2025

I recently returned as a customer of Lexus of London after an absence where I drove a non-Lexus vehicle and I was quickly reminded of the professionalism, attentiveness, and service-oriented atmosphere More

by dseguin
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your experience and that our team, especially Lisa, made such a positive impact. Your recommendation means a lot to us, and we look forward to serving you again in the future!

December 20, 2025

Excellent service provided by all the staff, just took a few extra visits than expected to get the vehicle up to par. Once it was it came in great condition. Would absolutely recommend. More

by gubbels.alexandra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delivery team
Dec 23, 2025 -

Lexus of London responded

Thank you for your feedback! We're thrilled to hear you appreciated our service and that your vehicle is now in great condition. We always strive for excellence and appreciate your recommendation. Your insights help us improve and serve you better in the future!

December 19, 2025

Rick & Bo were excellent to work with regarding the leasing of a new 2026 Lexus. Nice to have multiple options made available to us and succinctly explained. Looking forward to the same level of prof More

by Key Client
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2025

Jasmine, Steve and Brenden were outstanding to work with. They were personable, down to earth, and made the entire process comfortable! They handled our trade-in fairly and professionally and clearly e More

by Patricia and Dave C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2025 -

Lexus of London responded

Thank you, Patricia and Dave! We're thrilled to hear about your positive experience with Jasmine, Steve, and Brenden. It's great to know you felt comfortable throughout the process. We appreciate your recommendation and are glad you enjoyed the Lexus mugs! Enjoy your new NX 350 F Sport!

December 16, 2025

I just purchased my third Lexus. Great service from Gent, Product Advisor; Jasmine, Financial Services Manager and Akeem, Delivery Specialist. They all took time with me to explain More

by Njane
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your experience with Gent, Jasmine, and Akeem. Our team is dedicated to providing exceptional service, and it’s great to know they made you feel valued. We appreciate your continued trust in us!

December 12, 2025

I was shopping for a used car for my daughter. Our sales representative, Lisa, was very thorough and professional. She had the vehicle ready to go, even though the weather was not great, which was More

by DA
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2025 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Lisa and our team. We always strive to provide thoughtful service, even in challenging weather. Your satisfaction is our priority, and we appreciate you sharing your experience. Enjoy your new vehicle!

December 11, 2025

Thank you so much for all your help. It’s a great experience to purchase a vehicle with you. More

by myron2003
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2025 -

Lexus of London responded

We’re thrilled to hear about your positive experience with us! Thank you for choosing us for your vehicle purchase. Your satisfaction is our priority, and we look forward to serving you again in the future!

December 11, 2025

Larry is very friendly and helpful! Highly recommend ! Just picked up my new vehicle , and I am very satisfied with the product and service. More

by Rwruby963
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2025 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Larry and that you're satisfied with your new vehicle. Your recommendation means a lot to us! Enjoy your ride!

December 09, 2025

Lexus of London was pleasant to deal with while buying a used vehicle. Lisa Ali was our salesperson and was friendly and professional but low pressure. The process of buying a new or used vehicle is not my More

by Jclbarnes
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
Dec 10, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear that Lisa provided you with a pleasant and low-pressure experience. Enjoy your new SUV, and we appreciate you making the journey to see us! Your satisfaction means a lot to our team.