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Lexus of London

London, ON

4.9
4,186 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,186 reviews

November 11, 2025

Lisa Ali is a very helpful and knowledgeable salesperson i will recommend Lisa to my friends More

by Tjcap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2025 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that Lisa provided you with excellent service. Your recommendation means a lot to us, and we look forward to welcoming your friends in the future!

November 07, 2025

We had an amazing experience purchasing our first Lexus from Lexus of London! Steve MacIsaac made the buying process smooth and stress-free, and Akeem Pearce was outstanding in showing us all the features More

by Paul & Nancy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
MacIsaac Steve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Lexus of London responded

Thank you, Paul & Nancy! We're thrilled to hear about your fantastic experience with our team. It's great to know that Steve, Akeem, Bo, and Jasmine made your purchase smooth and enjoyable. We appreciate your recommendation and look forward to seeing you drive your new Lexus!

November 06, 2025

Brenden Gillispie was extremely helpful in explaining all of the capabilities of my new Lexus GX. There was a lot of cool features I wouldn't have discovered without him. He made it all easy to understand an More

by Sam
Recommend Dealer
Yes
Employees Worked With
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2025 -

Lexus of London responded

Thank you, Sam! We're thrilled to hear about your positive experience with Brenden. It's great to know he helped you discover the features of your new Lexus GX. We appreciate your feedback and hope you enjoy your new ride!

November 05, 2025

Excellent customer service from initial contact to leaving with new vehicle. Very thorough orientation given to new purchase More

by kmmccut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Frankel, Jasmine Vegso
Nov 06, 2025 -

Lexus of London responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience from start to finish. Providing thorough support and excellent service is our priority, and we're glad you felt that during your visit. Enjoy your new vehicle!

November 03, 2025

Jillian was great to work with and I would highly recommend her to anyone considering a Lexus purchase. She is smart, professional, knowledgeable and just a really nice person. More

by Anne
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady at the welcome desk - I don’t remember her name.
Nov 05, 2025 -

Lexus of London responded

Thank you, Anne! We're thrilled to hear about your positive experience with Jillian. She truly embodies our commitment to exceptional service and expertise. We appreciate your recommendation and look forward to seeing you again!

October 31, 2025

Such a pleasure to work with a knowledgeable, personable professional such as Jillian. This is my 6th leased SUV and they get better every time. Many questions were answered and additional information giv More

by kmychayluk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Engelmanas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that Jillian and our team provided you with such a positive experience. It's great to know you found our service department and IT improvements helpful. We look forward to assisting you again in the future!

October 31, 2025

Jillian Cook was an absolute pleasure to work with while I decided which Lexus model was right for me. She is very knowledgeable in each of the features and benefits of the wide array of Lexus Vehicles to c More

by Woodsy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Lexus of London responded

Thank you for your fantastic feedback, Woodsy! We’re thrilled to hear about your positive experience with Jillian. Her expertise and dedication to customer service truly shine. Enjoy your new Lexus, and we look forward to seeing you again soon!

October 31, 2025

Courteous, knowledgeable, efficient, all departments satisfactory. sales person was excellent, general manager was on top of his game and delivery was exceptional More

by marv.linda
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Lexus of London responded

Thank you for your fantastic feedback! We're thrilled to hear that our team provided you with such a great experience. Your kind words about our sales and management staff will be shared with them. We look forward to serving you again!

October 31, 2025

I had an outstanding experience with Ms Cook. From the moment I arrived, she was welcoming, knowledgeable, and genuinely interested in helping me find the right car. She is very patient, honest, More

by Lili Ataie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2025 -

Lexus of London responded

Thank you, Lili, for your wonderful feedback! We're thrilled to hear that Ms. Cook provided you with such a positive experience. Your satisfaction is our priority, and we look forward to assisting you again in the future!

October 29, 2025

I have had a pleasure interacting with Shane O'Neill with my car not starting. When I first got to the dealership, he made the process seamless from start to finish. He got me a uber right away and provided More

by ppham20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane O'Neill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Shane. Providing seamless service is our goal, and it’s great to know he made your visit enjoyable. We appreciate your support and look forward to assisting you again!