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Lexus of London
London, ON
4,173 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,173 reviews
March 04, 2021
Excellent service, very patient and knowledgeable. Deliver our car all the way from London to Waterloo. We appreciate for the service and would recommend to our friends definitely. Deliver our car all the way from London to Waterloo. We appreciate for the service and would recommend to our friends definitely. More
by Polly
March 04, 2021
I have great experience with Lexus of London specially with Rick Watson he is great sales consultant and he always gives the best price i bought so far 3 cars from them. with Rick Watson he is great sales consultant and he always gives the best price i bought so far 3 cars from them. More
by Tymor
Employees Worked With
March 03, 2021
He is so Patient and responsible for all services and questions. Great person! I would definitely recommend him as the best sales in Lexus! Nice Experience questions. Great person! I would definitely recommend him as the best sales in Lexus! Nice Experience More
by Xinran
Employees Worked With
March 03, 2021
what a great experiences getting my car serviced during this difficult time. Staff are outstanding quality of service is best by far, I felt like I drove away with a new car. this difficult time. Staff are outstanding quality of service is best by far, I felt like I drove away with a new car. More
by l.macfarlane
Employees Worked With
March 02, 2021
We look forward to purchasing a vehicle through Jordan as soon as our lease is up. We know he will provide us with all the information we need to purchase the best vehicle for our needs. soon as our lease is up. We know he will provide us with all the information we need to purchase the best vehicle for our needs. More
by sanchezpr
Employees Worked With
Jordan Skellett
March 02, 2021
Jordan Andrew Sanchez Skellett was knowledgeable, professional, and trustworthy. I appreciated his honesty, attentiveness, and exceptional customer service. Thank you for going above and beyond! professional, and trustworthy. I appreciated his honesty, attentiveness, and exceptional customer service. Thank you for going above and beyond! More
by nefs11
Employees Worked With
Jordan Skellett
March 02, 2021
We come from windsor all way down to London. cuz not much selection models in our area. We met Larry and Allen. They are very good and we got good take care. Also, We got our car which we are really like, th selection models in our area. We met Larry and Allen. They are very good and we got good take care. Also, We got our car which we are really like, thank you~ More
by Dumplingtime.windsor
March 02, 2021
Rick was very professional and provided great help to understand the various options for the RX350. The Lexus showroom was beautiful and was a welcoming environment to look at the vehicles. understand the various options for the RX350. The Lexus showroom was beautiful and was a welcoming environment to look at the vehicles. More
by Dave
Employees Worked With
March 02, 2021
I found my dream car on their website and with a few emails and phone calls the deal was done without even visiting the showroom. Thanks to Rick and Thomas for the great service, the car was immaculate emails and phone calls the deal was done without even visiting the showroom. Thanks to Rick and Thomas for the great service, the car was immaculate and just as advertised when I picked it up. More
by enda_105
March 01, 2021
Kevin provided myself with excellent customer service. He went above and beyond for myself and husband when purchasing our vehicle. I highly recommend Kevin Gittens when purchasing a vehicle. went above and beyond for myself and husband when purchasing our vehicle. I highly recommend Kevin Gittens when purchasing a vehicle. More
by Gailbishop
Employees Worked With
Lauren Rossini, Kevin Gittens
