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Lexus of London

London, ON

4.9
4,052 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,052 reviews

December 04, 2020

Great service and very friendly staff, already bought 2 cars from Larry! The visit is very pleasant and would recommend Larry to family and friends. More

by Czhang468
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Lexus has always made incredible products which go a long way toward achieving their stated objective “the pursuit of perfection” Every aspect of the sales and service experience has been fantastic even dur More

by Rob G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCallum
December 03, 2020

Good service. Very patient. Full of knowledge on different type of vehicles and any specifications. Good manner and helpful advises. Comfortable experience and service while explaining the issues. More

by xlymx0426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Allen is a great sales man. He was very patient explaining details about functionalities, suggested me exactly the model I need for me family and got me a great deal. I'll recommand him to all of y More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

I love the great service from Larry. He planed everything ahead and explained every detail about the car and lease with patience. The general shopping process was rather smooth. More

by 3250619854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

I was early for my appointment but staff took my vehicle right in. Dale pointed out a service that should be done at this time which I appreciated. Service was completed in excellent time and vehicle More

by Don015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
November 23, 2020

I bought a used Toyota Highlander from this dealership. It was a little awkward because I live 2 hour drive away. Kevin Gitten helped me purchase the Highlander.he made the transaction fluid and seamless. More

by Jerry P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2020

I first dealt with Sue in 2013 when I purchased my used 2012 RX350. I was Sue’s first customer then and was very pleased to learn she was still working for Lexus of London last month when I decided to buy More

by debmcnair29
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2020

Traded in our 2015 RX350 and purchased a 2020 Demo RX350 through Stephanie Shearsby who had previously conducted our sale on the 2015 a few years ago. Despite Stephanie's promotion to management, she made t More

by Lino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Geeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2020

Excellent service as always . Available to answer my questions . Friendly environment and the place is very clean and organized. I have been with the dealership in vet 15 years . Amazing More

by Madeleine moussa-sadek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
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