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Lexus of London
London, ON
4,239 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,239 reviews
May 23, 2021
Courteous, friendly, knowledgeable, the Lexus dealership was fresh air after dealing with some other lots here in London. Very happy with our purchase from them. was fresh air after dealing with some other lots here in London. Very happy with our purchase from them. More
by Wendy43
Employees Worked With
Lauren Rossini, Kevin Gittens
May 23, 2021
Not only is the car great, but the people who worked with me were so professional and kind. He helped me find my perfect vehicle. me were so professional and kind. He helped me find my perfect vehicle. More
by Jie Chen
Employees Worked With
May 23, 2021
They gave good suggestions and recommendations, provided good service. Me and my family really enjoyed the new car. Everyone is friendly and efficient. Had a good experience. good service. Me and my family really enjoyed the new car. Everyone is friendly and efficient. Had a good experience. More
by xhong
May 23, 2021
Carmen was outstanding .... what more can I say? why does this have to be 25 words the service was definitely better than the survey .... .na na na na na na na this have to be 25 words the service was definitely better than the survey .... .na na na na na na na More
by dave.coffell
Employees Worked With
CARMEN Jones
May 22, 2021
This is our 2nd vehicle purchased from this dealership in the last 6 months and so far so good I have not experienced the service department yet but this dealership seems to have a solid reputation. The sale the last 6 months and so far so good I have not experienced the service department yet but this dealership seems to have a solid reputation. The sales experience was very good and so far the vehicle itself has been exceptional. More
by pdics
Employees Worked With
Sue Vincent, Thomas Geeves
May 21, 2021
Always friendly, provide useful suggestions, were able to answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. answer any questions I had. Very organized and straight forwards. Always a good experience coming into the Lexus dealership. More
by Chevy
May 20, 2021
I’ve been a Lexus customer for over 25 years and have never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a never had anything but excellent service. Staff always very friendly and helpful. I would definitely recommend them to anyone considering buying a car. More
by jannetde
Employees Worked With
Rhonda Thompson, CARMEN Jones
May 20, 2021
They always go over and above. Literally the only dealership in town I trust. Karen is always organized, friendly and I trust her with everything. dealership in town I trust. Karen is always organized, friendly and I trust her with everything. More
by Dawnstrongisyourgirl
Employees Worked With
May 14, 2021
I would like to say how impressed we were with the professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedu professional, helpful experience we had to purchase a vehicle from Kevin Gittens at Lexus of London. His explanatory friendly manner made the procedure so much easier for us and would certainly recommend him to friends. Stella O'Reilly More
by Stella O
Employees Worked With
Kevin Gittens, Jordan Skellett
