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Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,292 reviews
November 03, 2021
A wonderful experience with Larry, he is kind and also vey professional. I'm glad that I booked the car with him and highly recommend Larry to everyone! vey professional. I'm glad that I booked the car with him and highly recommend Larry to everyone! More
by Xuan
November 03, 2021
Excellent customer service! Very organized, knowledgeable, and professional! I highly recommend Lexus of London to everyone! knowledgeable, and professional! I highly recommend Lexus of London to everyone! More
by Suad
November 03, 2021
I had an excellent experience working with Rick to find my new-to-me car. He made the process quick and stress free. Rick is very knowledgeable and personable which made the process much more enjoyable. I my new-to-me car. He made the process quick and stress free. Rick is very knowledgeable and personable which made the process much more enjoyable. I highly recommend working with Lexus and Rick for your next vehicle! Thank you! Sarah&Omar More
by Sarnett
Employees Worked With
November 03, 2021
They're very professional and get the job done no matter what. Love the service staff! what. Love the service staff! More
by not2blue
Employees Worked With
Other Employees :
Adam McCallum, Adam Mann
November 02, 2021
Love dealing with Lexus of London and their staff. Friendly, courteous and knowledgeable. They make you feel special from selling to servicing it is all top notch. Friendly, courteous and knowledgeable. They make you feel special from selling to servicing it is all top notch. More
by GerryG
November 01, 2021
The sales experience my mother-in-law and I had was top-notch! Kevin was patient, thorough and very accommodating. I wouldn't hesitate to go back. top-notch! Kevin was patient, thorough and very accommodating. I wouldn't hesitate to go back. More
by schroeder_44
Employees Worked With
Kevin Gittens
October 30, 2021
Timely follow up is the key to the start of a solid business relationship. Sue Vincent provided that right from our first visit, ultimately leading to us selecting our new RX-350. We were down to three business relationship. Sue Vincent provided that right from our first visit, ultimately leading to us selecting our new RX-350. We were down to three dealerships and the deciding factor was Sue's attention to detail and timely response to questions. Thank you, Sue. Thomas was thorough and professional in reviewing the lease terms and options, clearly outlining what was required at delivery. More
by Bulldog53
Employees Worked With
Sue Vincent, Thomas Geeves
