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Lexus of London
London, ON
4,292 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,292 reviews
November 19, 2021
On our very first visit to Lexus of London, we were impressed with not only the building, but how quickly we were greeted with curtesy and professionalism. It was a very positive experience and of co impressed with not only the building, but how quickly we were greeted with curtesy and professionalism. It was a very positive experience and of course we returned and ordered our new Lexus! More
by ebtavener
Employees Worked With
Sue Vincent, Rhonda Thompson, Lauren Rossini
November 18, 2021
I have experienced a high level of service along with courteous and friendly assistance for more than twenty years. courteous and friendly assistance for more than twenty years. More
by e.davy
November 18, 2021
Wonderful service from start to finish. Professional, Wonderful service from start to finish. Professional, efficient experience. Always leave with nice clean vehicle. Wonderful service from start to finish. Professional, efficient experience. Always leave with nice clean vehicle. More
by Colin and Patricia
Employees Worked With
November 18, 2021
Coming from the service industry, I was quite impressed with Rick Watson and his sales team at Lexus of London and that is a hard feat. I have high expectations when I am making a significant purchase suc with Rick Watson and his sales team at Lexus of London and that is a hard feat. I have high expectations when I am making a significant purchase such as buying a car. The Level of professionalism and proficiency was top notch from the beginning to the end. This is not the first time I have bought a car but it was the best experience when doing so that I have had. Shout out to Tiffany Zhang for getting me acquainted with all the new features of my new whip when I came to pick it up. In the past, this is the point when the relationship between me and the sales person ended. “We’ve got your money now and thanks for coming out.” Not at Lexus of London, I received a follow up phone call the next day to inquire if I was happy with my new car and if there was anything else they could do for me. Above and beyond. If you are looking to purchase a new or used vehicle give Rick Watson a call. He will take care of everything you need and more. More
by Nannette
November 17, 2021
2 hours to change to my winter tires is way to much time ! coffee OK ! coffee OK More
by rneatby
Employees Worked With
November 17, 2021
I asked for psi in tires to been left as is,mechanic's don't seem to look at Dale's notes, not a big issue, don't seem to look at Dale's notes, not a big issue, More
by oldkwdriver
Employees Worked With
November 16, 2021
Love this dealership so much that I have bought four RX SUV and the service department does an exceptional job SUV and the service department does an exceptional job More
by Betty Johnson
Employees Worked With
Other Employees :
CARMEN Jones
November 16, 2021
Always a pleasure to deal with Lexus of London. Always prepared with a loaner the minute I walk through the door. Customer Service here is amazing! prepared with a loaner the minute I walk through the door. Customer Service here is amazing! More
by Jackie
Employees Worked With
Other Employees :
His name was Dale....not sure of the last name but a gem.
November 16, 2021
Everybody I have interacted with at Lexus of London have been exceptionally pleasant and extremely helpful. It is a pleasure to go to the dealership to have your Lexus service. been exceptionally pleasant and extremely helpful. It is a pleasure to go to the dealership to have your Lexus service. More
by john_bradford
