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Lexus of London
London, ON
3,584 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,584 reviews
March 06, 2020
Careful service, warm and thoughtful, Allen and Jack very thoughtful service, very good buying experience with them. If you are looking.for.buy a car please see them thoughtful service, very good buying experience with them. If you are looking.for.buy a car please see them More
by Yuan Tian
Helpful March 06, 2020
My Review of Lexus of London Great service, knowledgeable and friendly staff, what more can I say. That's all I look for in a service team. Less is often more. Great service, knowledgeable and friendly staff, what more can I say. That's all I look for in a service team. Less is often more. More
by don_thompson
March 05, 2020
From service to sales, the dealership has been most helpful. We are happy with our new RSX, and the assistance from the sales and service team. This is our 4th Lexus for service and sales at Lexus o helpful. We are happy with our new RSX, and the assistance from the sales and service team. This is our 4th Lexus for service and sales at Lexus of London. All departments are professional and have met our needs as vehicle owners. More
by Happy customer
Employees Worked With
Other Employees :
Shelby Chisholm
March 05, 2020
It is first class. Looked after me from the word "Go". I left my oil change to the last minute and then had an unplanned, long road trip to go on. They worked in the oil change the same day. Thank you I left my oil change to the last minute and then had an unplanned, long road trip to go on. They worked in the oil change the same day. Thank you very much. More
by Nellie B
March 05, 2020
Routine maintenance check. Prompt service, friendly staff and work well done. Highly recommend Lexus London. Will certainly purchase a vehicle from them again and have it servic Prompt service, friendly staff and work well done. Highly recommend Lexus London. Will certainly purchase a vehicle from them again and have it serviced there. More
by Bob
Employees Worked With
March 05, 2020
Lexus of London ... always a great customer experience Every visit to Lexus of London is a good one. Attention to customer needs is prominent and their concern for your time and comfort is evident. Every visit to Lexus of London is a good one. Attention to customer needs is prominent and their concern for your time and comfort is evident. More
by Beemrider
Employees Worked With
Shelby Chisholm
March 04, 2020
Excellent Service Such an honest dealership! I have never had a problem with any issue at Lexus of London. They are simply the best. Honest, and respectful! They s Such an honest dealership! I have never had a problem with any issue at Lexus of London. They are simply the best. Honest, and respectful! They seem to bend over backwards to make everything a positive experience. Service Department personnel makes buying a Lexus easy knowing you will always get top notch service. More
by Lynda
March 04, 2020
Top notch service Karen and Romeo have always been a pleasure to deal with. Sad to see my Lexus go, but so appreciative at the level of service I've received over the Karen and Romeo have always been a pleasure to deal with. Sad to see my Lexus go, but so appreciative at the level of service I've received over the years from these two! More
by TK
March 04, 2020
Thankyou Kevin for your service. The suv you suggested was perfect for our needs. We love the sports model. And Thankyou for the follow up call. It is much appreciated. was perfect for our needs. We love the sports model. And Thankyou for the follow up call. It is much appreciated. More
by Peteandjanievl
Employees Worked With
March 03, 2020
Very good Good people make a great product.. I'm always satisfied with the results and the staff is always attentive from the minute I arrive, many thanks Good people make a great product.. I'm always satisfied with the results and the staff is always attentive from the minute I arrive, many thanks More
by Blair Patton
