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Lexus of London
London, ON
4,053 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,053 reviews
July 23, 2021
Go to see Jordan Skellett if you decide to purchase a Lexus.My family first met Jordan when we just passed by the London dealer late this May.Jordan greeted us with big smiles. He accommodated us to arra Lexus.My family first met Jordan when we just passed by the London dealer late this May.Jordan greeted us with big smiles. He accommodated us to arrange the test drive of the new Rx350 without a booked appointment after knowing we drove from Windsor. We right away liked this salesperson because he is different than most of the others. He took time to listen to what we were looking for and handled our questions very professionally with his passions and knowledge on Lexus.He was willing to provide solutions to the issues all the time. Within 30 minutes,the trust was built in between us.We are now all enjoying the new Rx350 Fsports purchased from Jordan with his helps.What we enjoyed the most is the purchasing experience this time because Jordan Skellett provided us with ease throughout the whole purchasing process.We are willing to buy car from him again in the near future if needed. We highly recommend Jordan Skellett to you as well. He is working at Lexus of London. More
by Charles L
Employees Worked With
Jordan Skellett
July 23, 2021
Amazing service! Easy to find what you want! He is very nice and helpful! He has a lots patience! We will return for my next car! nice and helpful! He has a lots patience! We will return for my next car! More
by shashaxiaotian
Employees Worked With
July 22, 2021
Excellent service- very helpful and efficient. Karen always keeps you informed as to progress and any additional items requiring attention. Mechanics and service Manager will discuss items with you to c always keeps you informed as to progress and any additional items requiring attention. Mechanics and service Manager will discuss items with you to come up with the correct solution. More
by collez
Employees Worked With
July 22, 2021
Jordan answered all the questions I had and always found out what I requested while not being pushy. Everyone was very kind and made the car buying experience much more relaxing! out what I requested while not being pushy. Everyone was very kind and made the car buying experience much more relaxing! More
by Justin N
Employees Worked With
Other Employees :
Cameron Stevens, Lauren Rossini
July 21, 2021
We dealt with Jordan Fera when we bought our corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informati corvette….this process was slightly complicated on our end due to an insurance claim. Jordan worked through this with us, was very patient, informative and professional. The dealership was clean and well organized when it came to the sale process and finalizing the deal! Thank you !!! More
by jacquiepol
July 21, 2021
The experience was great, staff was very helpful and knowledgable. Lauren Rossini was able to resolve a few issues I had by coordinating with the service team and very prompt in informing me of the prog knowledgable. Lauren Rossini was able to resolve a few issues I had by coordinating with the service team and very prompt in informing me of the progress. More
by rafaynaeem
Employees Worked With
Lauren Rossini
July 20, 2021
I recently purchased a 2021 ES from the dealership. Sue and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. and Lauren were super friendly and really helpful. They have excellent customer service. Highly recommend this dealership. More
by Omair.nakai
July 17, 2021
Larry is very professional and helpful during the complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership complete process of my leasing the new car. I very appreciate with his high quality service. I will continue cooperating with him and this dealership. More
by lindazhi
Employees Worked With
July 15, 2021
Always transparent, never upsell anything and are very professional. I always wanted to take my key staff with me to show them what customer service is all about professional. I always wanted to take my key staff with me to show them what customer service is all about More
by Jimmy Robb
Employees Worked With
July 15, 2021
Excellent customer service from our sales rep Mr. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. Gittens. Extremely helpful through the entire process. Very knowledgeable about what he sells. Would refer friends and family. More
by Larry
