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Lexus of London
London, ON
4,099 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,099 reviews
October 20, 2021
Absolutely excellent service. Follow up on needed items during service was very much appreciated. Thankyou to Karen 5* during service was very much appreciated. Thankyou to Karen 5* More
by Greg C.
Employees Worked With
October 19, 2021
Very pleasant car buying experience. The dealer is very nice and patient and provide me the greatest deal. nice and patient and provide me the greatest deal. More
by Karen
Employees Worked With
October 18, 2021
Had a wiper motor go on the weekend, called Monday morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in th morning and Nicole in service and Andy in parts worked together to find a part that they could get delivered same day and get us an appointment in the afternoon. We have bought two vehicles there so far and wouldn't hesitate to buy another for our next and we drive an hour each way for service so we. An continue to use them. They really take care of their customers!!! More
by Mel
October 17, 2021
We had a really positive buying experience. Unlike other dealerships I have dealt with in the past, Lexus of London did not nickel and dime us about little things but strive to make sure everything was perf dealerships I have dealt with in the past, Lexus of London did not nickel and dime us about little things but strive to make sure everything was perfect. More
by Fm181
October 16, 2021
Great service and felt welcome as soon as we arrived. Very helpful and professional, would definitely come back again! Very helpful and professional, would definitely come back again! More
by Johnalexander1
Employees Worked With
October 15, 2021
Kevin was AWESOME to deal with. No pressure at all and was very understanding of my unfortunate situation post-accident. I would not hesitate to recommend Lexus of London to anyone, and the same goes for was very understanding of my unfortunate situation post-accident. I would not hesitate to recommend Lexus of London to anyone, and the same goes for Kevin! More
by raehay
Employees Worked With
October 15, 2021
Great car shopping experience! The services and sales staff are very good. If someone asked me to recommend this, I would definitely recommend this. staff are very good. If someone asked me to recommend this, I would definitely recommend this. More
by ZYJ
Employees Worked With
October 13, 2021
Sue was friendly, knowledgeable, and informative. Dealership is well appointed and spacious and comfortable too! Dealership is well appointed and spacious and comfortable too! More
by mary.bradley
October 13, 2021
Larry was super helpful throughout my process of trading in my leased car to upgrade to a new one. He made the whole process super easy and gave me very reasonable prices for everything. He even stayed back in my leased car to upgrade to a new one. He made the whole process super easy and gave me very reasonable prices for everything. He even stayed back 45 mins after closing of the dealership to help me out and get the deal finished for my new car. He is an amazing salesman, do make sure you deal with him for the best service. More
by Nimit P
October 12, 2021
He is so friendly and professional. He is also very helpful and i really recommend him. helpful and i really recommend him. More
by Cindyzhu
Employees Worked With
