Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,054 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,054 reviews
November 01, 2021
The sales experience my mother-in-law and I had was top-notch! Kevin was patient, thorough and very accommodating. I wouldn't hesitate to go back. top-notch! Kevin was patient, thorough and very accommodating. I wouldn't hesitate to go back. More
by schroeder_44
Employees Worked With
October 30, 2021
Excellent service! The people I dealt with were organized knowledgeable and very helpful . I would recommend Lexus of London to anyone. knowledgeable and very helpful . I would recommend Lexus of London to anyone. More
by Joan
Employees Worked With
October 30, 2021
I had the pleasure of purchasing my new car with the help of Rick Watson. Excellent experience, lexus you have a great employee in Rick. Thanks again of Rick Watson. Excellent experience, lexus you have a great employee in Rick. Thanks again More
by treyvonladd2004
Employees Worked With
October 30, 2021
I rarely write reviews but after the great customer service I received from Rick, I wanted to leave a few words for anyone looking to buy a new car. He helped me get exactly what I was looking for, str service I received from Rick, I wanted to leave a few words for anyone looking to buy a new car. He helped me get exactly what I was looking for, straight forward info.,as if I was shopping with a friend, to make an easy decision. Kudos Rick & thanks Lexus More
by masiveproductionz
Employees Worked With
October 30, 2021
Timely follow up is the key to the start of a solid business relationship. Sue Vincent provided that right from our first visit, ultimately leading to us selecting our new RX-350. We were down to three business relationship. Sue Vincent provided that right from our first visit, ultimately leading to us selecting our new RX-350. We were down to three dealerships and the deciding factor was Sue's attention to detail and timely response to questions. Thank you, Sue. Thomas was thorough and professional in reviewing the lease terms and options, clearly outlining what was required at delivery. More
by Bulldog53
October 29, 2021
Great service and staff as always. Have been a customer for 27 years. They are the best. for 27 years. They are the best. More
by Rita
October 29, 2021
This is the best dealership I have ever dealt with. They are so professional and congenial. I am so happy that I decided to drive from Burlington to London for service! are so professional and congenial. I am so happy that I decided to drive from Burlington to London for service! More
by jdriscoll6
Employees Worked With
Other Employees :
Tiffany Zhang, Lauren Rossini
October 26, 2021
We were very pleased with Kevin Gitten's efforts - he covered all the bases and was encouraging rather than overpowering. He was knowledgeable and professional. We'll be looking for him when we're ready covered all the bases and was encouraging rather than overpowering. He was knowledgeable and professional. We'll be looking for him when we're ready to buy again. Also, Tiffany Zhang did a superb job of explaining the features of the vehicle upon delivery. All in all, a great experience purchasing a great vehicle. More
by jiminyg
October 26, 2021
Rick Watson has a wonderful personality, his knowledge and confidence made me feel comfortable in making my decision to purchase from Lexus. 5* and confidence made me feel comfortable in making my decision to purchase from Lexus. 5* More
by karenedwards329
Employees Worked With
