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Lexus of London
London, ON
4,165 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,165 reviews
March 10, 2022
Have good service attitude, get things done quickly. Give a very good experience for me. Give a very good experience for me. More
by 1769885674
Employees Worked With
March 10, 2022
The customer service at this dealership is excellent. Adam McCallum always goes above and beyond to make sure my car repairs are done on time, and went out of his way to grab my summer tires for me to sa Adam McCallum always goes above and beyond to make sure my car repairs are done on time, and went out of his way to grab my summer tires for me to save me an extra trip! Everyone in there is always so helpful and you never feel like you are bothering anyone when you have a question to ask or have to wait somewhere. Everyone looks like they enjoy working there and it’s nice to see that at a place of employment More
by Stefsalinitri
Employees Worked With
Adam McCallum
March 09, 2022
We had an amazing experience with Sue, Lauren, and Jack during the purchase of our new Lexus ES350 sedan. They were very professional, knowledgeable, kind, and thoughtful. We really appreciate all the supp during the purchase of our new Lexus ES350 sedan. They were very professional, knowledgeable, kind, and thoughtful. We really appreciate all the support during the purchase process. Thank you so much Lexus of London. More
by Shamaila
Employees Worked With
Tiffany, Jack Ji, Sue Vincent, Lauren Rossini
March 07, 2022
Best dealership that I have been to. The service was amazing and I am loving our NX300. The car drives so smooth and both the exterior and interior is beautiful. Thank you so The service was amazing and I am loving our NX300. The car drives so smooth and both the exterior and interior is beautiful. Thank you so much Lexus of London. More
by yembinda
Employees Worked With
Kevin Gittens
March 05, 2022
Working with Stephanie to find the right car for us was a very good experience. Her professionalism, positive attitude and knowledge were appreciated. When I required some follow up a couple of months la very good experience. Her professionalism, positive attitude and knowledge were appreciated. When I required some follow up a couple of months later, Stephanie quickly responded and ensured I had the right person to assist, Kevin Gittens. Kevin was very knowledgeable and skilled in technology and client relationship. Kevin's patience and skills ensured that I had a good understanding of the technology. His quiet, thoughtful, experienced approach was excellent. More
by debhuntlong
March 05, 2022
What a great experience buying my SUV Caddy from Kevin Gittens. Very helpful and kind. Loved his smile and personality. Soon as I walked in the door I was welcomed and felt comfortable. Gittens. Very helpful and kind. Loved his smile and personality. Soon as I walked in the door I was welcomed and felt comfortable. More
by maryjane
Employees Worked With
Kevin Gittens
March 04, 2022
Many thanks for Larry! Very professional, very knowledgeable, very kind, very warm, very polite, and very handsome! Very professional, very knowledgeable, very kind, very warm, very polite, and very handsome! More
by binbin
March 01, 2022
He is very nice and full of patience and very kind and he help me trade in my old nx very quickly. he help me trade in my old nx very quickly. More
by Victor
Employees Worked With
Other Employees :
Jack Ji, Rhonda Thompson, Lauren Rossini, Allen Zhang
March 01, 2022
Allen helps me very much and very patient. He always help me explain things that I don’t understand He always help me explain things that I don’t understand More
by jason
Employees Worked With
Other Employees :
Adam McCallum, Rhonda Thompson, Peter Lovenjack, Allen Zhang, Thomas Geeves
