Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,330 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,330 reviews
April 27, 2023
They were very caring and considerate of my circumstances and communication was good throughout the entire process! and communication was good throughout the entire process! More
by tamara.kwan223
April 27, 2023
Service department is excellent and focused on the customer. The work was done on time without any surprises. customer. The work was done on time without any surprises. More
by New owner
April 27, 2023
The service team is exceptional. I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car I felt that each member made me feel welcome. Karen and Shanna made the transaction easy and quick. Thanks to the service team that safely got my car on the road again. More
by careybomb
Employees Worked With
Karen Campbell, Shanna McQuarrie
April 26, 2023
Great experience,Being in sales myself since 1995, I can tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus, tell a good one.Jillian is definitely a keeper!!!Made the whole process extremely pleasant.Even though the vehicle purchase was an Acura not a Lexus,she had great knowledge of the vehicle.Future Sales Mgr in the making!!!! More
by ajohnson
Employees Worked With
April 26, 2023
Larry is the best salesman. Helped me to find the best car for my family. Fantasticexperience with the dealer. Helped me to find the best car for my family. Fantasticexperience with the dealer. More
by xiaopingguo1976
April 26, 2023
They are very trusting and genuine towards to their customer. Very professional and accommodating too. customer. Very professional and accommodating too. More
by Ivy
April 26, 2023
Jillian was great. She answered all my questions and was very helpful. It was my first time buying a car so I asked a lot of questions and she was very patient with me She answered all my questions and was very helpful. It was my first time buying a car so I asked a lot of questions and she was very patient with me which I appreciated. 10/10 recommend! More
by Kate A
Employees Worked With
April 24, 2023
Called and Shanna answer from the service desk she was able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast able to fit me in. Shanna was professional and friendly and was able to diagnose my issue quickly. Direct interaction was good as well. She was fast and responsive. Thank you. More
by ehtesham44
Employees Worked With
Shanna McQuarrie
April 24, 2023
I was very impressed with Lexus of London. Rick Watson spent hours with me insuring I got the right car. Being a single older woman buying her first used car can be overwhelming! Rick certainl Rick Watson spent hours with me insuring I got the right car. Being a single older woman buying her first used car can be overwhelming! Rick certainly put me at ease and I left confident I bought the right car. I actually got the ‘brush off’ at Lexus in Kitchener, who I have bought from previously. My experience in London was exemplary. More
by Nhart137
Employees Worked With
April 23, 2023
Absolutely! Here's an example: Dear Shanna McQuarrie 9Sevice Advisor) I wanted to take a moment to express my sincere gratitude for the amazing service you Here's an example: Dear Shanna McQuarrie 9Sevice Advisor) I wanted to take a moment to express my sincere gratitude for the amazing service you provided. Your attention to detail, timely responses, and willingness to go above and beyond were truly exceptional. Thank you for making my experience so positive and memorable. Best regards, Greg Collins More
by Greg C.
Employees Worked With
Karen Campbell, Shanna McQuarrie
