Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,610 reviews
October 01, 2021
My wife and I have had our vehicles serviced by Lexus of London for 20 years. We have always been treated well by the service staff. The training provided to your staff is top notch and very consistent. We London for 20 years. We have always been treated well by the service staff. The training provided to your staff is top notch and very consistent. We have purchased one vehicle, our first Lexus, but have brought all of our Lexus for service. We are anticipating purchasing a vehicle in the spring of 2022 and have already made contact with Kevin Gittens who will be looking into finding our preferred choices. He, by the way, seemed very pleasant and we look forward to working with him the future. More
by Briane.
Helpful September 30, 2021
Had a pleasant time meeting with Jordan Skellett to test drive a new Lexus. He was accommodating and very informative. Would highly recommend seeing him if you are in the market for a new car! drive a new Lexus. He was accommodating and very informative. Would highly recommend seeing him if you are in the market for a new car! More
by Sid
Employees Worked With
Jordan Skellett
September 29, 2021
Service was quick and in time - everyone was very friendly and courteous. Results were as expected. friendly and courteous. Results were as expected. More
by G McKnight
Employees Worked With
September 29, 2021
They were a great help! Would definitely recommend checking them out if you’re interested in a beautiful car with amazin service! checking them out if you’re interested in a beautiful car with amazin service! More
by Mo
September 25, 2021
Kevin is an excellent dealer! He is so cool and we did such a good negotiation. 👍 such a good negotiation. 👍 More
by Danh Le
September 23, 2021
Kevin, Thomas & all the staff involved in our new UXH deal were terrific! We are reminded that we are not products of our circumstances but rather our decisions. We are so glad that we we decided to tr deal were terrific! We are reminded that we are not products of our circumstances but rather our decisions. We are so glad that we we decided to travel a long way to work with Lexus of London! It was a very positive experience from the moment we were welcomed in the lobby , until we drove away. Thank you so much Kevin...a classy vehicle...a classy dealership. More
by Lynne and Dave
September 23, 2021
Rick Watson was most helpful in providing us with the detailed information on our new Lexus that wasn't described on the original purchase agreement. He took the time to print off the complete listing! detailed information on our new Lexus that wasn't described on the original purchase agreement. He took the time to print off the complete listing! Jordan FERA was also a help in getting our telephone information coordinated with the vehicle contacts. Service staff were very courteous and it was a pleasure dealing with them, of course with the first checkup being free it made our day! More
by Bill &Loraine
September 23, 2021
Very responsible, nice for having him as my sales. Would recommend him to others in the future. recommend him to others in the future. More
by schindlerluxingyu
Employees Worked With
