Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,006 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,006 reviews
November 15, 2022
Sue has been excellent to deal with, the dealership has been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great a been great. This is our 3rd vehicle from london lexus. Karen and Romeo have been excellent in service also. Lauren in the business office was great as well. would highly recommend More
by Robmailing0
November 15, 2022
I have been a Subaru enthusiast for many, many years, then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided then went to Toyota to get their Rav4 Hybrid, and finally decided that I should treat myself to a "luxury" car, and after a lot of searching, decided on a SUV NX-350h Lexus, and have never been happier. From my first time dealing with Rick Watson, one of the finest and most honest car salesperson I have ever purchased a car from, and being a senior, I have owned many cars in my life, to finalizing the sale with Thomas Geeves, and since I live in Toronto, they deliver my car when it arrived on their lot. I think I have found a dealer that will help keep me happy driving a Lexus for the rest of my driving life! A real High Class dealership that will work with you to put you in the right car!! More
by Stephen
November 14, 2022
The first time I walked in, everyone was friendly and acknowledged me immediately. Jordon Craib was highly professional and very friendly. I will definitely refer him to anyone. acknowledged me immediately. Jordon Craib was highly professional and very friendly. I will definitely refer him to anyone. More
by Dina
November 13, 2022
Jordan was a pleasure to deal with. He was very knowledgeable and answered all of our questions. I would recommend him to anyone looking to purchase their next vehicle He was very knowledgeable and answered all of our questions. I would recommend him to anyone looking to purchase their next vehicle More
by Dukejeff
Employees Worked With
Jordan Skellett, Jordon Craib
November 12, 2022
Jordan was a pleasure to interact with. Though we weren't quite ready to make a purchase, Jordan understood our position and was thoughtful and helpful throughout our meeting. His follow-up Though we weren't quite ready to make a purchase, Jordan understood our position and was thoughtful and helpful throughout our meeting. His follow-up was timely and has left us with a great option to revisit once we're ready. More
by Mark
Employees Worked With
Jordon Craib
November 12, 2022
Great customer service, very friendly and welcoming staff. Knows their product very well. Thanks to Rick and Thomas staff. Knows their product very well. Thanks to Rick and Thomas More
by Abraham
November 11, 2022
Always have had confidence in the staff at this location and feel that I have been treated very well. This is a huge factor when deciding on a new vehicle purchase! and feel that I have been treated very well. This is a huge factor when deciding on a new vehicle purchase! More
by yoursterlingchoice
November 09, 2022
Had a great experience with Dale. Best service we have ever had. He was very helpful. Best service we have ever had. He was very helpful. More
by JP
Employees Worked With
November 09, 2022
Great service and Karen is awesome. She's really on the ball, even calling me when I called and didn't leave a msg. She's really on the ball, even calling me when I called and didn't leave a msg. More
by not2blue
Employees Worked With
