Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,466 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,466 reviews
December 13, 2023
My wife and I were very impressed with our rep: Lisa Ali. She's very friendly and attentive and suggested models that meet our needs. We're looking forward to purchasing a car with her. She's very friendly and attentive and suggested models that meet our needs. We're looking forward to purchasing a car with her. More
by hml
Employees Worked With
December 12, 2023
Romeo is a great Service Manager and my go to person when I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. I need help. I've known Romeo for over ten years and I can truly say he is the backbone of the Lexus Dealership. More
by Murray and Chris Payne
December 12, 2023
Jillian Cook is great at what she does . ... and that is selling cars! She's professional, knowledgeable and very helpful answering any questions we had. Jillian is polite and always gre ... and that is selling cars! She's professional, knowledgeable and very helpful answering any questions we had. Jillian is polite and always greeted us with a huge smile. It was a pleasure dealing with her and in the future she will be our go to person. More
by Murray and Chris Payne
December 11, 2023
Service team is excellent, Heather Broderick really looked after me during my appointment and reviewed any issues before proceeding looked after me during my appointment and reviewed any issues before proceeding More
by Roy
December 10, 2023
Allen Zhang provides an extensive platform for buying and selling vehicles, offering a user-friendly interface and a wide range of options. The search filters make it easy to find specific models, and the de selling vehicles, offering a user-friendly interface and a wide range of options. The search filters make it easy to find specific models, and the detailed listings provide comprehensive information. The seller verification adds a layer of trust, but occasional outdated listings can be a drawback More
by Frank
Employees Worked With
Jack Ji, Allen Zhang
December 10, 2023
Very accommodating dealership. Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good Employees are polite and knowledgeable. Only drawback is location. It's a bit distant fron city Centre & London bus service isn't particularly good in this area. I miss the coffee shops offered by Toronto dealers. More
by charlesboyd
Employees Worked With
Peter Engelmanas
December 09, 2023
I'm really happy with my dealership experience. Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got Jilian was always there for me, patiently answering all my questions, making the whole process fantastic. Lauren did everything perfectly, and I got my car in just 2 months instead of the 6-10 months they initially mentioned. Overall, they exceeded my expectations. More
by atefefallah_12
December 09, 2023
Lauren exceeded all expectation. I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protection I’ve bought many car in my lifetime and she completely changed the way that I feel about the whole process. The recommendation she made on protections were great and completely tailored to me and my needs. She was there for me every step of the way from setting up insurance, to making sure I had all the things I needed to pick up my new car. Thank you Lauren and the team at Lexus! More
by Hb1956
Employees Worked With
Lauren Rossini
