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Lexus of London

London, ON

4.9
4,288 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,288 reviews

November 29, 2025

Rick is an excellent car salesman. He was professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free, and I truly appre More

by Amirws
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Lexus of London responded

Thank you! We're thrilled to hear about your positive experience with Rick. Our team strives to provide exceptional service, and it’s great to know he made the process enjoyable for you. Your recommendation means a lot to us!

November 29, 2025

Rick provided an exceptional level of service from the moment I stepped into the dealership. He was patient, honest, and incredibly knowledgeable about every detail of the Lexus models I was considering. More

by Sequoia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Shi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Lexus of London responded

Thank you, Sequoia! We're thrilled to hear about your exceptional experience with Rick and our team. Providing stress-free service and ensuring our customers feel confident is our priority. Enjoy your new Lexus, and we appreciate your recommendation!

November 29, 2025

Dealing with Rick Watson, for my seventh Lexus vehicle, was a pleasure. Friendly, responsive and very professional. I would recommend him to anyone. It was my first encounter with Chris and Akeem at Lexu More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Lexus of London responded

Thank you, Greg! We’re thrilled to hear about your positive experience with Rick, Chris, and Akeem. Our team strives to provide top-notch service, and it’s wonderful to know that it made a difference for you. Enjoy your seventh Lexus, and we look forward to serving you again!

November 28, 2025

John made the buying process simple and comfortable. He was honest, responsive, and never pushy. A great experience overall. More

by sherrywxm0123
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2025 -

Lexus of London responded

Thank you for your fantastic review, Sherry! We're thrilled to hear that John made your buying experience enjoyable and stress-free. Your feedback means a lot to us, and we look forward to serving you again in the future!

November 28, 2025

I’ve had a wonderful experience with Jillian; her performance was outstanding. I sincerely appreciate her assistance in helping me find my vehicle. I had the same experience with Ryan as well. He wa More

by Ali
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2025 -

Lexus of London responded

Thank you, Ali! We're thrilled to hear about your wonderful experiences with Jillian and Ryan. It’s great to know they made your vehicle search enjoyable. We appreciate your kind words and look forward to serving you again!

November 27, 2025

We were very happy with our experience at Lexus of London. Gent, our sales advisor, was knowledgeable and friendly, Chris in financial services was accommodating and very helpful, and Brendan, our del More

by Casey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Gillespie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Ouellette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2025 -

Lexus of London responded

Thank you, Casey! We're thrilled to hear you had such a positive experience with Gent, Chris, and Brendan. Providing exceptional service is our priority, and your recommendation means a lot to us. Enjoy your new vehicle, and we look forward to seeing you again!

November 27, 2025

We’ve had both good and not-so-good experiences at other dealerships in the past, but Lexus of London was truly a step above them all. Everyone we interacted with was attentive, professional, and never made More

by bboshart
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gentrit Raka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience exceeded your expectations and that Gentrit and the team made you feel valued. Our goal is to provide exceptional service, and it's great to know we succeeded with you. We look forward to welcoming you back!

November 27, 2025

Larry is a good sales with passion and good service, the whole company is friendly and kind. More

by Zhaoyizhe5391
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Larry and our team. Providing exceptional service is our priority, and it's great to know you felt welcomed and supported. We look forward to serving you again!

November 26, 2025

Jillian was patient, kind and respectful She has great knowledge oh the product Rx350H vehicle that we purchased Thank you Jillian More

by deniseyoumans1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jillian Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Frankel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akeem Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Vegso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2025 -

Lexus of London responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jillian. Her dedication to providing excellent service and product knowledge truly makes a difference. Enjoy your new RX350H!

November 25, 2025

Larry is an amazing salesman! Help me a lot to get my dream car. Really appreciate his work! More

by wangclarinet
Recommend Dealer
Yes
Employees Worked With
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2025 -

Lexus of London responded

Thank you for the fantastic feedback! We're thrilled to hear that Larry helped you find your dream car. Your appreciation means a lot to us, and we're here to help anytime you need! Enjoy your new ride!

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