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Leduc Chrysler

Leduc, AB

4.9
1,228 Reviews
Be a part of our 70-year journey as your "No-Hassles, No-Nonsense" local dealership since 1952. Our one-stop shop approach means you can expect New Cars, Used Cars, Commercial & Fleet Services, Finance & Leasing, Service, Parts, Detailing, Accessories, Commercial Upfitting and Autobody all at one location. Leduc Chrysler Dodge Jeep Ram is conveniently located in the Leduc Auto District and is minutes away from Nisku, the Edmonton International Airport (EIA), and only 10 minutes South of Edmonton. Our dealership keeps a large selection of new Chrysler, Jeep, Dodge, and Ram models, and used cars, trucks, and SUVs in inventory. With competitive prices offered on every vehicle for sale on our lot, and exceptional service on every visit, why would you go anywhere else? Leduc Chrysler is an AMVIC-Licensed Business.
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6102 46a St

Leduc, AB

T9E 7A7

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Showing 1,228 reviews

October 03, 2021

I researched which dealership to check out based on ratings and I'm glad that I did because this was the best dealership interaction I have had. I went to just browse a certain vehicle and trim I wante More

by Taran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Sotnikova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Randell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad McDonald
Oct 05, 2021 -

Leduc Chrysler responded

We would like to take this opportunity to thank you for sharing with us! Happy to hear our team could go above and beyond to get you the best value on your trade in and help this process go as smoothly as possible for you. Thank you for the recommendation, we look forward to working with you for years to come.. -CRM

September 29, 2021

Extremely dissatisfied with the lack of detail from Leduc Chrysler. I brought my 2019 ram truck in for an inspection and 100,000km fluid change and interior detail. I got a call from service with a few items More

by jeffkleinpaste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck Albers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Leduc Chrysler responded

jeffkleinpaste, We would like to take a moment to apologize for any miscommunications on our end sincerely.. To clarify as we feel it is important to make sure our customers feel heard and valued we would like to take this opportunity briefly touch on all 3 of your concerns. 1) The difference between cabin and engine air filters: The Cabin Air Filter filters the air inside of your car. It's there to make the air you breathe cleaner. The Engine Air Filter keeps the air going to your engine cleaner. It is the job of our service team to recommend items that are deemed "unfit" as they work through their standard 15 point inspection. 2)We do charge a standard shop rate as many dealerships do.. Not many places go above and beyond without specification (for liability reasons), if there is more we could have done for you while we had your vehicle such as fix the "loud squeek" we wish that was communicated to us prior to your visit to our service pickup, we do apologize for not taking matters into our own hands and solving this issue for you. To make things financially more sufficient for you our service team did discount your invoice by %10 giving your almost $300 in discounts towards your visit with us. 3) With the time given for work to be completed and with the available staff we truly strive to be as accommodating as we can. As mentioned prior to your detail request we had noted a limited number of staff available at this time, resulting in an incomplete detail. We are more then happy and willing to book you in for a proper interior/exterior detail when we have the number of staff to complete said job. It is a priority for us to take pride in the work that we do, if we are unable to commit to the job of any standard in full within the time frame given it simply will not be preformed. We would rather do things right the first time to achieve maximum results rather then commit to things we cant complete in full. We are saddened by your disappointment and would like to reach a resolution! Please feel free to reach out to: Customer Relations Manager: 780-986-4621 General Manager: 780-986-2051

Oct 05, 2021 -

jeffkleinpaste responded

I do appreciate you reaching out and trying to rectify these issues. In response 1) The cabin air was dirty and needed to be replaced. This is why you do not see me addressing this. The engine filter looks just shy of brand new. Pics can be sent if needed. This is the filter I have issues with. I even stressed to the service gentleman that it was just replaced less than 3000km ago. "Oh it's very dirty and we recommend replacing" he must not have had a chance to look at it as he would not put his name behind that statement. Just to make sure I was not mistaken I brought the filter to my local Dodge dealer and they have rated it at 90% (in writing) 2) As far as charging shop rate to put one spray of lube on a door hinge on a truck still under warranty is almost laughable. Is this truly how you view customer service?? 3) When the detail was booked there was no mention of short staff as you have indicated. As I mentioned before I can understand in these times people taking the extra precautions when sick. I would just hope that you could have found another employee to help or even help me find an alternative way to get it done. But as it seems in this whole transaction, customer service with Leduc Chrysler depends on the size of your wallet. Jeff Kleinpaste 780-380-1499

Oct 05, 2021 -

Leduc Chrysler responded

We are attentive and sympathetic to the situation, again we can take ownership in apologizing for any miscommunications interpreted incorrectly if there is anything else we can do on our end please feel free to reach out. Thank you for your time Leduc CRM

Oct 13, 2021 -

Leduc Chrysler responded

We are attentive and sympathetic to the situation, again we can take ownership in apologizing for any miscommunications interpreted incorrectly if there is anything else we can do on our end please feel free to reach out. Thank you for your time Leduc CRM

September 28, 2021

They are awesome to deal with would recommend them to all my friends .They are very thorough and friendly More

by jhtourigny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Albers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kailyn Michaud, Fred Cortez
Oct 05, 2021 -

Leduc Chrysler responded

jhtourigny- Thank you for your recommendation! We would like to invite you to share this experience on our google reviews pages Thanks in advance -CRM

September 28, 2021

Simply the best from first meeting,test drive.to purchase.Been buying cars for years and this is by far my best experience! More

by mfrapay1961
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Randell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad McDonald
Oct 05, 2021 -

Leduc Chrysler responded

mfrapay1961 -Thank you for sharing your honest feedback with us! We would like to take this opportunity to invite you to share this experience on our google reviews pages Thanks in advance -CRM

September 26, 2021

Dealership was really easy to deal with and good to negotiate with. They also stood behind their word. More

by CJ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Sotnikova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fricker
Sep 27, 2021 -

Leduc Chrysler responded

Thank you CJ for sharing your honest experience with us! Our team strives to go above and beyond for our customers, happy to hear we could live up to the expectation. -CRM

September 23, 2021

Friendly and informative front end service reps. always good service from the mechanics at the back. More

by Clesk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Albers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Leduc Chrysler responded

Thank you for sharing with us!

September 20, 2021

Completely hassle free experience. The team at Leduc Chrysler were fantastic. We drove up from Calgary to pick up our new vehicle, we came 30 mins early and the team did not skip a beat. So easy handlin More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Sotnikova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Randell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad McDonald
Sep 22, 2021 -

Leduc Chrysler responded

Thank you for sharing with us Jeremy! We are happy to hear we were able to efficiently and effectively facilitate the possession of your new vehicle. If there's anything more we can do in the future, please don't hesitate to reach out. -CRM

September 19, 2021

Everyone one involved was great to deal with, sales & financial. Quick and easy. No frustration. My next purchase will be at Leduc Chrysler again. More

by Brad.Hamer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Sotnikova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Randell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad McDonald
Sep 22, 2021 -

Leduc Chrysler responded

Thank you for your support Brad.Hamer We look forward to working with you for years to come. -CRM

September 17, 2021

As always Leduc Chrysler delivers professionalism and honesty truly interested in customer satisfaction. Thanks Neil and team More

by Gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Sotnikova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Arkokivi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean McGill, Neil Fricker
Sep 17, 2021 -

Leduc Chrysler responded

Thank you for sharing your your review with us Gordon! Happy our team could take care of you. -CRM

September 16, 2021

Very friendly and clean. Comfy waiting room with coffee, TV and vending machine. Oil change could be 15mins faster but overall good experience. More

by Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Albers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Manuck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Leduc Chrysler responded

Thank you for sharing with is Tyler! -CRM

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