Langley Chrysler

Great customer service. No pressure sale. Excellent Great customer service. No pressure sale. Excellent knowledge of the Ram Truck. Definitely will recommend Layne as a salesperson if any one looking f Great customer service. No pressure sale. Excellent knowledge of the Ram Truck. Definitely will recommend Layne as a salesperson if any one looking for truck. Thanks. More

Great Service, Friendly Staff, Vehicle was ready on time. The check in and check out process was smooth and efficient. No waiting. Overall the experience was great! The check in and check out process was smooth and efficient. No waiting. Overall the experience was great! More

I had Ziyaad as my cardealer he's very nice and was very helpful in the process of information and actually getting the car. He would even send me videos of the car and its features because I couldn't go th helpful in the process of information and actually getting the car. He would even send me videos of the car and its features because I couldn't go there in person which I was very greatful and happy with. There were just some minor issues when the car came but they did get it fixed from a local Mazda in my area. Langley Chrysler was even able to deliver it to me on the island and I was very greatful. I love my car and am very happy. Only thing I'd like to add is when I expressed my concern and did want the repairs done it was a very long process and it took me constant emails to them to actually get the appointment made and even then it took about a month for it to actually happen. I understand there is a process to getting things done but they always assured me they were on top of things yet I wouldn't hear anything for weeks until I would email and they would just say they were still working on it. Another would be make sure you test drive and come into the dealership in person, I'm just lucky I got a newer car and there weren't issues with the drive but make sure to always inspect and bargain in person. I was told there were no visible scratches or dents in the exterior body of my car but there were actually quite a bit of scratches... (Not small scratches either) and cracks in the windshield. (They did say they would write me a cheque after I got the windshield fixed as reimbursement so I'm happy about that) If I had known I would've pushed for a lower price because of those scratches.. honestly the people are very nice and helpful but I initially wasn't supposed to buy this car. I felt very pressured and rushed with everything. I expressed that I did not want to commit yet but they pushed the papers through and I got a call 2 days later saying I was already approved and that they needed my information to finalize it all. As a young, naive first time buyer I just agreed and gave it anyways.. ALWAYS MAKE SURE YOU ARE ABSOLUTELY SURE YOU WANT THE CAR BEFORE AGREEING TO A PRE-APPROVAL. Even though you say you do not want to commit they are very good with persuading. I have no anger towards Ziyaad as I know he is doing his absolute best and is just doing his job. I just would like to say definitely go in person to check out the car. They did offer to bring me over and check out the car when signing the papers so I could test drive and they would pay for my way there and I know I am at fault there because I should have but I was just too afraid to go to Vancouver especially because of this pandemic. But another complaint would be getting charged with a gas fee; when buying a car they have a warning at the bottom of the website stating they have fees for this and that and the gas fee was one of them. I recieved my car and it was practically at empty... I emailed and told them about it and they said they will see what they can do. Nothing happened. I got nothing. I didn't get a reimbursement and no further information about the issue. I was just tired of emailing and waiting for a response and just let it go as long as they paid for the repairs I was happy. Honestly I was just upset at how I kept expressing how this car was just way too expensive and that I wanted to back out and had even already said no to buying it and yet there were issues with the car. With the price I got charged I expected the car to be SPOTLESS. AND with the pandemic going on they say they clean the car to be safe... When I got the car yeah it was mostly clean looking but in the sunglasses compartment the past owners sunglasses were inside and in the side door pocket compartments there were USED DENTAL FLOSS PICKS!!!!! NOT ONE BUT TWO. If it was fully cleaned and examined that SHOULD NOT BE THERE. I was in horror when I stuck my hand in the car door to clean the compartment and picked it up with my bare hands ESPECIALLY WITH THIS PANDEMIC. There were also weird dirt splatters in the inside front passenger seat area which was fine because it easily came off with cleaner. But honestly just yeah. It. Was. Not. Cleaned. All in all they are a good dealership but my advice is just to definitely go there to inspect and bargain in person. It was my fault as I wasn't on top of things because I was just so excited to get my first car and she was beautiful. As long as you know what you are doing when buying a car I recommend this dealership because of how nice they are. More

The best experience buying a vehicle. Denise was AWESOME. Thank you. We 💘 our Jeep so much and will recommend this place to everyone we know. Thank you. We 💘 our Jeep so much and will recommend this place to everyone we know. More

Layne was awesome! He made our experience with them very good, He was very knowledgable and not pushy. I will definitely be back to buy another truck. Thanks Layne. good, He was very knowledgable and not pushy. I will definitely be back to buy another truck. Thanks Layne. More

Terrible Service Sold the Car Had a Deposit On Called the dealership and talked to Regan a sales person. She did not get back to me so I kept on her, she pushed me off to another sales person Ziya Called the dealership and talked to Regan a sales person. She did not get back to me so I kept on her, she pushed me off to another sales person Ziyaad. Same issue, kept pushing me off. Finally connected and made a deposit this morning, he took my information and my credit card number for a deposit. I offered full asking price. Was notified this evening by my finance company that the car had been sold to another customer. Left many voicemails for managers over the course of 4 days and not one returned my call. Was supposed to be a surprise for my wife, I guess she will be waiting. From start to finish this was the worst service from a dealership I have ever received. Would not recommend anybody give their business to a dealership like this. More

Service manager and sales staff are incompetent We wanted to buy a "flat towable" (meaning to at tow behind motorhome eg) jeep from a dealership and they checked with Langley Chrysler who is a jeep We wanted to buy a "flat towable" (meaning to at tow behind motorhome eg) jeep from a dealership and they checked with Langley Chrysler who is a jeep dealership to see if the vehicle we were interested in was indeed flat towable. The service manager told them the Jeep Cherokee Sport was flat towable. So we bought the car and then went and had the tow package installed. ($2600). We got home and found out that the jeep was not towable. So we called this guy back and spoke to him and he said that he told the dealership originally that it was flat towable, but then called them right back and said it wasn't. (untrue). Then he told us that we could have a button installed that would make it towable. He didn't have the part in but said same dealership in Chilliwack did. So we went to them, they installed it ($600) and then we still couldn't hook it up to motorhome. We spoke to service manager at Chilliwack and he confirmed that it wasn't flat towable. So we called Langley back and the sales manager told us that since it was their mistake they would fix it. We emailed the main manager and he did not reply. Called the sales manager back and he changed his story, said it was original dealerships fault and Chilliwacks, but not theirs. Talk about passing the buck. Langley was responsible for all of these problems and takes no responsibility at all. We now have a vehicle with a tow package on it that we have no use for. I will never deal with these people again and plan on taking appropriate action against them. More

Bought a Ram 1500 sport from Langley Chrysler. Derek was great he found the exact truck I wanted. Stewart worked out the right price for me. They gave me what I wanted for my trade in. I left very very happ great he found the exact truck I wanted. Stewart worked out the right price for me. They gave me what I wanted for my trade in. I left very very happy! I tried 3 different ram dealers before going to Langley, it’s obvious why I bought from these guys! Great service and a great price. Would recommend to anyone looking for the right dealership. More

Horrible Service Zero Care and Consideration Absolutely the worst place to purchase a vehicle from. Managers Anthony Wiseman, Mike Brandner and Ed Braconnier. DO NOT respond to emails, have no wo Absolutely the worst place to purchase a vehicle from. Managers Anthony Wiseman, Mike Brandner and Ed Braconnier. DO NOT respond to emails, have no working voicemail and are full of excuses and blame. Choose a different dealership.... Actually choose a different make of Vehicle!!! I was sold a Brand New 2019 Ram 1500 DT covered in surface rust and it was never disclosed at time of purchase. More

I was very impressed by the way they treated me. My wife and I have both purchased our last 2 vehicles with them. Awesome service and I have both purchased our last 2 vehicles with them. Awesome service More